Guild Wars 2

Transmutation splitters have been quietly removed from the cash shop. This is most likely in preparation for the 15th April change, making all ascended/legendary items account-bound even when equipped.

As said in title, a guildie of mine just transmuted two of his legendaries into white-quality items, trying to transfer them to another character, only to realize there are no more transmutation splitters available in the cash shop.

Additionally, would the said guildie be able to receive complimentary splitters because of this after submitting a ticket? After all, ANet didn’t post anywhere about the removal of splitters from the shop.

I’m sure he can submit a ticket and arenanet will give him a couple splitters for this.

I don’t really know why, but I predicted this in December when I transmuted my dreamer. I immediately bought a splitter for safe keeping. They really should have warned people though.

gah. I just remembered I did this with my Light of Dwayna in order to put it in storage when I deleted a character. Just submitted a request. I think this topic should also be placed in discussion so more people see it and are warned not to make this same mistake until this is straightened out.

Lilith Ajit.6173:

They really should have warned people though.

^ this—- warned or informed fine with me.

It does seem odd that they go out of their way to put red flags on things that are leaving the store soon, but neglected to do that here.

I do remember them posting the splitters would be removed, but my assumption was that would happen April 15. It wasn’t trumpeted by any means, either.

WOW – seriously cool!

I filed a support ticket and told them which items I had transmuted and they responded with a splitter in my character email within 15 mins – on a Saturday even!!!!!

Excellent service.

Thanks ANet

I think the bigger problem is why can’t they just say, “Uh, dudes. We’re kicking the splitters. Just FYI. Kthx.” ._.

You know… now that I think about it… In the wardrobe blog post they said something like “split your legendaries now”.

Of course, that hardly counts as telling us… In my mind anyway.

Here’s the quote:

Use a Transmutation Splitter on any transmuted items if you want to have access to the stats of both components. For example, if you transmuted a high-end piece of gear with a white item to get around soulbinding restrictions, you’ll probably want to use a Transmutation Splitter to retain the stats of the high-end gear, now that you’ll be able to give that appearance to any character on your account.

They need to address this problem by giving away free splitters in the shop under promotion. Yes splitters, more than 1.

By April 15th, the splitters will be useless to “ANET” anyways.
The money will be in selling the charges.

Heron.6859:

They need to address this problem by giving away free splitters in the shop under promotion. Yes splitters, more than 1.

By April 15th, the splitters will be useless to “ANET” anyways.
The money will be in selling the charges.

I believe I recall reading that people with transmutation splitters would be getting charges in return in the same way as people with transmutation stones/crystals would be getting compensated. This would make giving the splitters away problematic.

Thelgar.7214:

Heron.6859:

They need to address this problem by giving away free splitters in the shop under promotion. Yes splitters, more than 1.

By April 15th, the splitters will be useless to “ANET” anyways.
The money will be in selling the charges.

I believe I recall reading that people with transmutation splitters would be getting charges in return in the same way as people with transmutation stones/crystals would be getting compensated. This would make giving the splitters away problematic.

Correct. From April 15th onward, instead of having its current functionality, activating a T-Splitter will add 5 T-Charges to the account wardrobe.

So, what about tranmutted Ascended Armor? Has anyone been compensated with splitters for their armor?

@Izaya – I guess we’re screwed.. As of about 5 minutes ago, all support told me was the generic

Thank you for contacting Guild Wars 2 Support Team.

Unfortunately this particular item has already been removed and we will not be able to grant it any more. Still we recommend for you to continue reviewing the Feature pack details since you might find the information you need regarding ascended items/stats/skin and more.

Let us know if you have further questions.

Regards,

GM *******
Guild Wars 2 Support Team
http://support.guildwars2.com/

segfault.4923:

@Izaya – I guess we’re screwed.. As of about 5 minutes ago, all support told me was the generic

Thank you for contacting Guild Wars 2 Support Team.

Unfortunately this particular item has already been removed and we will not be able to grant it any more. Still we recommend for you to continue reviewing the Feature pack details since you might find the information you need regarding ascended items/stats/skin and more.

Let us know if you have further questions.

Regards,

GM *******
Guild Wars 2 Support Team
http://support.guildwars2.com/

Well, since they sent me 2, obviously they are able to supply them.

I would say either reply back and ask for your request to be escalated. Or, it might depend what subject you filed your support ticket under. I filed mine under “in-game item.”

StinVec.3621:

Thelgar.7214:

Heron.6859:

They need to address this problem by giving away free splitters in the shop under promotion. Yes splitters, more than 1.

By April 15th, the splitters will be useless to “ANET” anyways.
The money will be in selling the charges.

I believe I recall reading that people with transmutation splitters would be getting charges in return in the same way as people with transmutation stones/crystals would be getting compensated. This would make giving the splitters away problematic.

Correct. From April 15th onward, instead of having its current functionality, activating a T-Splitter will add 5 T-Charges to the account wardrobe.

I hardly think it would be problematic to give away a limited number to each player since people are going to start putting skins on their items like crazy (I know I probably will). Can you imagine how many charges they are going to sell to accounts that have a legendary?

There has to be some reason these were removed so soon after they told us to use them to split items to get the stats back. – other than bad communication, I hope.

I guess they just don’t like me ;P

Thank you for contacting the Guild Wars 2 Support Team with your inquiry. I am happy to provide you with some general information related to the Feature Pack that we plan to release on April 15, 2014.

Prior to the release of any build, the Guild Wars 2 Support Team is not able to answer questions or process requests for refunds, exchanges, or other transactions related to the upcoming build. Information about upcoming features will be provided via our main website and the Customer Support Knowledge Base, which you will find on the following links:

Feature Pack Blogs: https://www.guildwars2.com/en/the-game/releases/feature-packs/
Customer Support Gameplay Knowledge Base: https://help.guildwars2.com/categories/20106471-Game-Support-Items-Characters-and-In-Game-Systems

In you need further assistance in relation to the April 15th Feature Pack, please contact us after the pack is released so that we can review your request at that time.

Regards,

GM ****************

Guild Wars 2 Support Team
http://support.guildwars2.com/

Sound like they didn’t really understand what you were asking for.

You could try opening a thread in the account issues forum and see if you can get a response that way.

And i still think it is really weird that they told us to use a splitter in the blog only to remove the splitters less than a week later – that is just odd.

Lamont.5973:

StinVec.3621:

Thelgar.7214:

Heron.6859:

They need to address this problem by giving away free splitters in the shop under promotion. Yes splitters, more than 1.

By April 15th, the splitters will be useless to “ANET” anyways.
The money will be in selling the charges.

I believe I recall reading that people with transmutation splitters would be getting charges in return in the same way as people with transmutation stones/crystals would be getting compensated. This would make giving the splitters away problematic.

Correct. From April 15th onward, instead of having its current functionality, activating a T-Splitter will add 5 T-Charges to the account wardrobe.

I hardly think it would be problematic to give away a limited number to each player since people are going to start putting skins on their items like crazy (I know I probably will). Can you imagine how many charges they are going to sell to accounts that have a legendary?

There has to be some reason these were removed so soon after they told us to use them to split items to get the stats back. – other than bad communication, I hope.

Well they never answered my questions regarding transmutted ascended armors(like say with a dungeon skin) so I know if I should buy and use a splitter(back when it was available) so I can move around my ascended set freely.

It’d be a waste if it wouldn’t be account bound because I have the skin of an exotic on my ascended armor post patch.

Izaya.2906:

Well they never answered my questions regarding transmutted ascended armors(like say with a dungeon skin) so I know if I should buy and use a splitter(back when it was available) so I can move around my ascended set freely.

It’d be a waste if it wouldn’t be account bound because I have the skin of an exotic on my ascended armor post patch.

Seeing as your item has the stats of the ascended, thus it has the quality of an ascended armor (purple), I don’t see any reason why it would not become account bound after the 15th.

In the example they gave (mentioned above stating you would want to use a splitter) it was mainly because the stats selected in their example were of the basic (white) quality item with the ascended appearance, and if you wanted the ascended stats back then you would need to split it from the white item.

@ izaya -My situation seems similar you what you describe – (ascended) armor piece with down graded stats (to exotic).

“In you need further assistance in relation to the April 15th Feature Pack, please contact us after the pack is released so that we can review your request at that time.”

I guess we’ll just have to wait and see..

Update: from todays patch notes:
“…Transmutation Splitters will continue to work on items that were transmuted before the April 2014 Feature Pack….” From that I would say it means we can split them after the patch to get the original stats back

Patch launches.. no splitters in the gem store.. Any ascended gear with transmuted stats is now un recoverable to its original stats…It would have been nice if they told us this, with out secretly removing the splitters, so we are all screwed..

A++ Job Anet!

If you put in a support ticket, they will supply a Splitter (I’ve seen other posts here that stated as much).

wrong answer, I had a ticket with them 12 days ago.

“…Unfortunately this particular item has already been removed and we will not be able to grant it any more. ..
Regards,

GM ****************

Guild Wars 2 Support Team
http://support.guildwars2.com/"