Guild Wars 2

Hi everyone,

After a long year at school, im looking forward to getting back to GW2… but I cant get access to my account. The password I used in december no longer works – from what I now know is because there was a manditory password change.. but for some reason I can still get into my account online with my saved password.

When I go to change my password here, it doesn’t accept my old password.. feilds go blank and I get a message saying “You havn’t changed your password lately”… it looks like a bug.. I don’t know what to do next.. when I go put in a support ticket, it asks me for a serial code.. which I no longer have since I threw my game box away…

I know these security measures are supposed to keep players safe, but ill be honest.. this is crazy. The password requirments/remembering account name is too much, especially if you don’t play that often. To be honest I just feel like looking at another game then dealing with this.

I wrote down my old password and my account name for future use.. and EVEN that wasn’t enough. Guildwars should reconsider some of these security measures…

Tell that to people who got hacked.

Anyway, you have checked to make sure the password (usually under settings→Privacy) your browser is remembering is the same as what you wrote down?

And if support is asking for your serial code (note, for games, especially online ones, save that SOMEWHERE – I use a password app on my phone, currently), just say you don’t have it. There are other bits of info they can ask for to help verify you own the account.

the security mesures are realy not that bad on gw2. as one of the major mmo’s out there they are a prime target for hackers and phishing attempts.

but aside from that have you tried to
recover password by mail and serial that way you do not need your old password.

Hey Graath!

Trust me when I say you are in a far better position than the large amount of accounts that were compromised last year. My only question is this: You don’t need to remember your specific account name, only your email address you used to create your Guild Wars 2 account. Unless you have changed that at some point in time, they should be able to communicate with you via email. The support team is very helpful and knowledgeable, and will do their absolute best to help you gain access to your account again if you work with them.

As Rajani Isa stated: there are other ways of verifying you are the owner of your account, if that is indeed the case. Also – in my experience, you will need to create a support account in addition to your actual game account in order to service your request. If you have not done so yet, give that a shot, and post back here with your results!

Best Regards,
Tharen