(edited by Dayra.7405)
Comments on Moderation to Forum or Support?
Content Marketing Manager
The correct thing to do is to email forums@arena.net.
Yes, I also agree that message should be more clear. At times I get puzzled when seeing them as it’s hard to know what and why it was removed. Once I got one of those messages saying my message was removed due some conduct violation, but it wasn’t my message which was the issue, someone else’s was. Only after replying to that message someone from support told me that a whole thread got deleted due abuse but my message in there was fine. However it didn’t prevent me to get that initial “wth” when I first saw that notice.
oh, i was recently infracted by a so called "human moderator" with a completely blatant and tremendously idiotic reason given, which didn’t even remotely make sense. i figured, this had to be a mistake, so i sent a mail to forums@arena.net. this was the result, three times:
Delivery to the following recipient failed permanently:
forums@arena.net.
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain arena.net. by ncwedge01.us.ncsoft.com. [64.25.42.38].
The error that the other server returned was:
501 5.5.2 RCPT TO syntax error
something seems to be broken
ele @ Gf Left Me Coz Of Ladderboard [vain] (EU) / Salty Strategy [PAIN]
Make sure you don’t put a period at the end of the address: forums@arena.net
I’ve not had problems sending emails there, and have always received a speedy reply.