Comments on Moderation to Forum or Support?

Comments on Moderation to Forum or Support?

in Forum and Website Bugs

Posted by: Dayra.7405

Dayra.7405

Now I am confused.

I am aware that it is not allowed to critic Forum-Moderation in the Forum. That’s the reason why I mailed the following to the Support:


Foreword: This is NOT a complain against forum rules, but against some technical issues resulting of it.

Hello,

I repeatedly get messages
“A message you posted has been moved to another forum
A moderator moved a message you posted to the forum ‘Trashcan’ with the reason:
…”

I can understand the reasons why Match-up threads are not allowed, but it is bad that:

1) It happens quite often in cases where an originally acceptable thread got turned later on by some people into a matchup thread.
2) The message contain no indicator which thread or message was moved, so it is difficult to see if relevant discussion parts got lost as well.

I would therefore propose:
1) put an indicator of the thread into the email
2) do not move it to the trashcan but to the old read-only https://forum-en.gw2archive.eu/forum/archive/matchups archive, such that relevant discussions of non-matchup topics are preserved, and cannot destroyed by some trolls turning the thread into a matchup-thread.

Thank you

Just to be told be the Support that I should post it in the forum.


Hello Dayra,

Thanks a lot for taking the time to share your ideas about Guild Wars 2. We have found that the best way for the development team to gather and review player feedback and suggestions is through our official forums. We ask players to post their ideas in our Official Forums: https://forum-en.gw2archive.eu/forum

….
(Your request (913194:Forum Moderation Mails) has been updated.)

What’s the correct way?

Ceterum censeo SFR esse delendam!

(edited by Dayra.7405)

Comments on Moderation to Forum or Support?

in Forum and Website Bugs

Posted by: Mark Katzbach

Mark Katzbach

Content Marketing Manager

The correct thing to do is to email forums@arena.net.

Comments on Moderation to Forum or Support?

in Forum and Website Bugs

Posted by: shadow.6174

shadow.6174

Yes, I also agree that message should be more clear. At times I get puzzled when seeing them as it’s hard to know what and why it was removed. Once I got one of those messages saying my message was removed due some conduct violation, but it wasn’t my message which was the issue, someone else’s was. Only after replying to that message someone from support told me that a whole thread got deleted due abuse but my message in there was fine. However it didn’t prevent me to get that initial “wth” when I first saw that notice.

Comments on Moderation to Forum or Support?

in Forum and Website Bugs

Posted by: tanztante.6532

tanztante.6532

oh, i was recently infracted by a so called "human moderator" with a completely blatant and tremendously idiotic reason given, which didn’t even remotely make sense. i figured, this had to be a mistake, so i sent a mail to forums@arena.net. this was the result, three times:

Delivery to the following recipient failed permanently:

forums@arena.net.

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain arena.net. by ncwedge01.us.ncsoft.com. [64.25.42.38].

The error that the other server returned was:
501 5.5.2 RCPT TO syntax error

something seems to be broken

Ayaílla ~all is [vain]

ele @ Gf Left Me Coz Of Ladderboard [vain] (EU) / Salty Strategy [PAIN]

Comments on Moderation to Forum or Support?

in Forum and Website Bugs

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Make sure you don’t put a period at the end of the address: forums@arena.net

I’ve not had problems sending emails there, and have always received a speedy reply.