Is this FAKE GW2 site? (attachments)

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Pinkcomet.2975

Pinkcomet.2975

I try to submit Support ticket and this is what I found by click ‘support link’ from GW site.
Someone pls tell me is this a fake GW site?

point1. GW logo on tab has the word Guild wars over number2 and not transparent.
real site is transparent and just 2 as logo

point2. Same painting style but look different.

Attachments:

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Pinkcomet.2975

Pinkcomet.2975

point3.
Ask my email account? for what?

Attachments:

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Pinkcomet.2975

Pinkcomet.2975

Now this is what I believe its a real site.
where I click ‘Support’ link and take me to that site.

thx

Attachments:

Is this FAKE GW2 site? (attachments)

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Posted by: Turamarth.3248

Turamarth.3248

This seems to be the correct site.
The reason for the email is stated in the text above the input box.
“If you do not know this information, please use the best e-mail address for us to contact you.”

Brandar – Kodash [DE]
[SPQR]

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Pinkcomet.2975

Pinkcomet.2975

This seems to be the correct site.
The reason for the email is stated in the text above the input box.
“If you do not know this information, please use the best e-mail address for us to contact you.”

umm.. in order to submit ticket. I have to log-in to forum.

this is like I sent an E-mail to you.
You got my E-mail along with my E-mail account name, right?

Then why do you even ask my account name?
That site ask for GW2 Account log-in name.

IDK. can anyone from Anet confirm this?

PS. Just get rid of Trojan so I kinda paranoid here.

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Turamarth.3248

Turamarth.3248

umm.. in order to submit ticket. I have to log-in to forum.

No, that is not necessary.

Brandar – Kodash [DE]
[SPQR]

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: Pat Cavit.9234

Pat Cavit.9234

Web Programming Lead

https://help.guildwars2.com is the real support site. You can click the padlock icon in the URL bar & open up the certificate details to verify.

As for the wonky favicon, I dunno. I didn’t have much to do w/ the set up of that site.

Is this FAKE GW2 site? (attachments)

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Posted by: Pinkcomet.2975

Pinkcomet.2975

Oh.. thx a lot Turamarth and Pat.

I dont know much about IT. (still using XP you see) XD

Now I can get back to my original problem. jeez

Is this FAKE GW2 site? (attachments)

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Posted by: Gentle Is Insane.6594

Gentle Is Insane.6594

Important thing for you to understand…

Windows XP will be more of a problem for you if you do not upgrade…

http://windows.microsoft.com/en-us/windows/end-support-help


What is end of support?
After 12 years, support for Windows XP ended April 8, 2014. There will be no more security updates or technical support for the Windows XP operating system. It is very important that customers and partners migrate to a modern operating system such as Windows 8.1.

What does this mean?
It means you should take action. After April 8, 2014, Microsoft will no longer provide security updates or technical support for Windows XP. Security updates patch vulnerabilities that may be exploited by malware and help keep users and their data safer. PCs running Windows XP after April 8, 2014, should not be considered to be protected, and it is important that you migrate to a current supported operating system – such as Windows 8.1 – so you can receive regular security updates to protect their computer from malicious attacks.
——
Good luck, remember, you get no more patches from Microsoft and “hackers” will find bugs and things in Windows XP more and more.

Gentle Is Insane

Is this FAKE GW2 site? (attachments)

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Posted by: Pinkcomet.2975

Pinkcomet.2975

Thx for your concern, Gentle

This laptop are 4years old. Only have 2GB RAM.
If I change to higher windows I can’t play any game.

even Vista need 4GB RAM to play GW2.
So I ll stuck here for a while until this laptop explode in to my face.

Is this FAKE GW2 site? (attachments)

in Forum and Website Bugs

Posted by: shadow.6174

shadow.6174

The thing is, it doesn’t matter if it’s on XP or whatever, web is equal for any OS. Anyway, it is easy to tell if it’s the correct site or not, just look at the URL. As Pat mentioned, https:// help.GUILDWARS2.COM / (highlight and spaces intentional) is the correct and real address. This is what matter. At times something can happen and the site can look different, or the page itself already looks different from others pages from the same company (like it’s the case here, forum pages look really different from support area page [different systems I believe]), but the URL never or hardly will change. If it ends with “.guildwars2.com/” you can be sure that’s correct.

Another thing. Having support ended for a product doesn’t mean it will stop working, it just won’t get any patches in case new threats or bugs are found, but it will always work as it has been working so far (as long it’s not affected by these newest bugs or threats). :P

(edited by shadow.6174)