Narrative Designer Scott McGough and I talked about this very topic some time ago. In short, Trahearne was intended to fill a very specific role that, in terms of both gameplay and story, the PC could not fill—an order-neutral character with extensive knowledge about Orr and the magic of undeath who could coordinate a global war effort and make the necessary plans, thus leaving the actual gameplay up to the player. Further, Trahearne’s character design was intentional in that he would be a reluctant hero who, through interacting with the player, evolved into someone who could step up to lead the Pact.
That’s exactly his problem – he is the perfect piece, designed to exactly fit in the missing part of the puzzle (ie story). He’s overdesigned, in some sense, and being the perfect fit, is just completely bland. I think a lot of this comes from design by committee (even if just 2 people).
Most of the NPCs that have more than token dialog have the same personality – slightly snarky, slighty laid back, slighty overconfident, slightly this and slightly that. They’re about as interesting as the typical later afternoon cartoons for 8-12 year olds. They fit in exactly were they go and its all fairly boring. Add on top mediocre voice acting for many, and the personal story is just a painful slog.
Someone like Tybalt stands out because he’s a two-dimensional character in a world of one dimensional characters (or whatever low N and N-1 you happen to parse things out to). He’s actually not all that deep, just is well voiced for his role and has a few good lines.
An individual (good) author makes good characters because they’re pretty much in charge and can develop the plot, characters and setting fairly tightly. When it becomes a group exercise, things (usually) go bad. You can even see this in author collaborations – unless one of the two (or more) is the main driver/writer and the others just throwing in high level ideas, most author collaborations don’t go well, imo at least.
Also, I think it was alluded to in one of these threads that, in order to appeal to the broadest group, any significant NPC has to be more vaguely characterized. I think the real way around this is not to have deeply interwoven NPCs. Trahearne and the iconics just get in the way of the story. I can’t stand Logan, beyond just weak characterization, what characterization there is I really can’t stand. My vote for future plot developments with him involve me being able to repeatedly punch him in the face.
Here’s a list of names:
Dodonna
Willard
Rieekan
Madine
Mothma
Ackbar
Only one is generally well known I’d say (Akbar, of course). These are all the Rebel commanders you meet in the original trilogy. None of them get in the way of the story of the main characters. But the rebellion is clearly staffed with leaders and has plans – thus the heroes can go on their way in their roles within the struggle against the Empire.