Guild Wars 2

Violation reports seem to be something that ArenaNet does not take very seriously. If there is a user who is doing things in game, you have a limited list of things to choose from in regards to their actions.
The first thing that caught my attention last year was that “gold selling” is not an option, and must be lumped in under “spamming”.
Additionally, “Verbal abuse” is a blanket category for everything from death threats to personal differences over words that get filtered as “kitten” on the forum.

Someone in map chat saying “I love this kittening game!” may be violating someone’s standards, but it’s slightly different from someone stalking another player telling them they will get their RL info and harm them, which could lead to further problems for both players and ArenaNet.

It would be nice to see a few more options to give the users better ways to define their reports, but also to make it easier for ArenaNet to identify and resolve reports that are relevant to their view on how the game should be run. That’s where granularity would help ArenaNet resolve serious issues with more efficiency.

It’s nothing personal towards the people who believe certain grammatical purity should be maintained in-game, but if there are 1000 reports and 999 of them are about people saying a bad word, they are not nearly as important as the sole report about a user threatening another user.

I’m sure a large portion of the forum users don’t feel that death threats need to be taken seriously until the target of the threats is dead, but from a legal perspective, ArenaNet needs to cover their own back-sides in these instances, because lawyers, the media, and politicians would destroy this game if something happened that was perceived as preventable. More granularity in reporting types would at least allow the software they scan reports with to flag some reports for immediate review.