Guild Wars 2

1 week and still no fix on this? :|

Typhoon.8645:

I believe fixing FOTM making it resumable after disconnection like any other dungeon might be helpful.

You still haven’t even tried to understand why it’s harder to ‘fix’ than other dungeons, have you?

I am so very frustrated at this point, I know so many people that are having a very difficult time finishing fractals as they are not allowed back in after a dc. My group is on a second level 11 run because of a dc, we get to Colossus and two members dc simultaneously, now we need to run 11 again… this is getting ridiculous.

I read through the post, I understand why it might be harder to “fix”. The biggest gripe I have about this is that it’s a foreseeable problem that they should have thought about and had a solution for BEFORE the dungeon was released. Did no one on the team think, well, what happens if they lose a member? Was everyone on the team okay with the party trying to progress with four or less and the dc’ed member out of luck?

I love this dungeon, and I’m not one of the people getting dc’ed, but I sure end up in a lot of groups where others are dc’ing, and it makes it extremely frustrating to get to the third fractal of a set with only three people left.

FOTM Asura platform stage; I always get DC on the 10th platform. Today I asked a mesmer to teleport me to the top to avoid the platform that i get disconnected on and I still got disconnected as i pressed F on portal. No matter what, I always get disconnected on this stage in the exact same location / area.

I just tried to pug fractals level 2 and we started with the dolphin level. A minute into the jelly fish, the whole group suddenly got booted to Lion’s Arch. It took us a moment to figure out that it was the party leader who got disconnected, so the game kicked out the remaining 4 of us in the middle of the fight. We could have easily defeated the boss with 1 player down.

This makes 3 fractal runs since the content patch a week ago, 2 of which ended abruptly just a few minutes from the start because one player DCed.

After about 10-12 failed fractal runs due to disconnects or game errors by players in the parties including myself I’m stuck at level 3. And one of the times I actually completed it was with a group of four because we lost one to a disconnect, yay!

you dc. you enter the portal, it ports you to the last retry checkpoint your party is in.

that’s all they need to do for the fix.

Seren.6850:

you dc. you enter the portal, it ports you to the last retry checkpoint your party is in.

that’s all they need to do for the fix.

This would have been amazing, I gave trying to do the zones because of random DC’s, no way point for a dead player to res himself if he ends up in a odd location and others cannot get to. Some boss’s are buggy like taking no damage from any conditions at all. So many other things are just broken with the game its just no fun to do this zone.

Stuck on lvl 2, took 2 tries on lvl 1(DC’d once) but Ive done its 4 times now, only to have it DC and once have another player DC and end up pulling the entire party back to LA, while jade boss was at 33%. No loot from boss, and we have to do it all again. Again.

drkn.3429:

You still haven’t even tried to understand why it’s harder to ‘fix’ than other dungeons, have you?

It’s a fair point, but the real question here is why has ANet taken a radically different direction in dungeon design which departs from their publicly stated design philosophies? The overzealous anti-exploitation measures which the dev team deemed “necessary” in this case would not be needed except for specific design choices for FotM (such as arbitrary difficulty settings which divide the playerbase).

drkn.3429:

Seems it’s mostly either on player’s end or somewhere on the way – our computers causing crashes (both hardware and software may be at fault), ISP screwing up, someone stealing our signal, our connection being too heavily used by downloaded stuff in the background, packet loss somewhere on the way (and that’s a LONG way). If it was purely ANet’s fault, everyone would get into issues from time to time.

Okay, so because crashes are caused by the player’s machine, and lost connections are caused by someone other than ANet, they’re off the hook? Negative, ghost rider. The problem here is that this dungeon is the only one which does not allow for disconnected players to re-enter. By failing to design the dungeon in a robust enough manner to allow for events which are certain to occur in an MMO (not always for everyone; sometimes for someone), ANet has failed to do its job properly.

the problem is joining fotm from an overflow server from lions arch when you dc and log back on you are not in the same overflow server as you were, there are several overflow servers because a overflow server is the extras from every main server that’s why you can group with any one from any server. But if you just join from the main la on your origin server you are restricted from joining with people from other servers because they would need to transfer since they cant switch to it to get into your fotm

Of course they’re not off the hook. Of course it’s a huge problem.
But not for everyone. Judging by my ~30 FotM-active guildies, the ‘people with issues in FotM’ are a minority, and not really that big one, although vocal – as always. I’m not saying that this minority should be ignored and left to themselves, i’m not saying that they do not deserve even access to the content – but it really seems that (1) the problem isn’t on ANet’s end and (2) considerable majority of players do not have dcs, or not that often (myself – 2~3 crashes/dcs throughout over 700h, not counting the obvious server outages or issues with logins around headstart etc).

Yes, they have to work on it. Yes, it’s very frustrating when it happens to you. Yes, it’s annoying if it happens in your party, as it’s you and three others folks (sometimes two) who then have to decide whether they carry on or give up. I’m sure that introducing a way to circumvent the problem without making FotM exploitable, as other dungeons are, is one of the top priority things to do in ANet right now.

But no, it seems it’s not their fault. No, it’s not an easy ‘fix’, given the difficulty level design of FotM. Even if they know what to do and how to change it, they still have to encode it and incorporate it into the existing code without breaking it, what takes a lot of time, not to mention anti-exploit testing. No, they were not obliged to foresee that their players may crash due to their hardware/software errors or bottlenecks caused by their ISP or elsewhere on the way (and i don’t have a high-end machine, playing on low/medium details most time to keep it all fluent, i’m not on optical fibers, just 20MB/s download with 1MB/s upload, which is rather standard in Central Europe, not to mention Western or America).

More so, i think they are also redesigning how the difficulty system works and i think we’ll see a change fighting the fragmentation of players back. It was already suggested to allow low-difficulty players to join high-difficulty ones and play the more difficult content, but get rewards and progression based on their own current difficulty level. It seems not only a great idea, but also one not that hard to implement (of course it’s hard and long and requires testing, but i could think of impossible solutions while this one seems doable). This only pushes the FotM ‘fixes’ for later.

I’m in an oceanic guild and 75% of fractal runs result in someone disconnecting, oddly enough we find disconnects far less common in other dungeons.

This isn’t a kid in their basement developing the game, it’s a whole team of experienced professionals that could have fixed this in a few hours.

Really dont get it, this is 100% most important thing when it comes to dungeons, fotm.
I cannot play/finish it if people DC. FIX IT.
SO many hours wasted…

Also I’ve noticed that I DC when I either Load a map or take a Screenshot. Those are the only times, but doesn’t happen often, just when I’m at the end of a dungeon, last fractal or before the event chest appears. Crucial times basically. That’s my luck and I’m used to it lol, and Anet wants me to gamble for a precursor, haha.

we did level 34 dungeon we had one dc before mosemann did him with 4 ppl than had a dc due to eternal loading screen so we were 3 man at maw we did him to half hp and than I dced they gonna 2 man it now shoulnd’t be a problem since it’s the easiest encounter by far. still we can’t advance now and have to redo it cause the’re was now way to recconect:( it can always happen that someone dc’s especially on harder levels it be very mutch apprectiated to have a recon function since you loose lot of time.

Really hope you can look into that somwhen soon

best thing is when you get to the jade maw, someone crashes, he tries to get back in and sends everyone else back to lion’s arch.

Seriously, it has been a week, and they have no solution for this? My patience is gone now. I was on 20 Last boss, Jade Maw, and I had an unexpected crash. I think the word soon shouldn’t be more than 3 days. Oh well, I guess no more FotM until the problem is solved.

No more FotM until the problem is solved.

Zartheon.5874:

No more FotM until the problem is solved.

same, lost 5++ parties so far, lots of QQ and drama. NO THANKS
still lvl 1, YES…
later edit: you should fire your testers…. just my 2 cents.

A friend of mine had 18 runs in a row ended by someone in his group DC’ing.

Soon:

1.within a short period after this or that time, event, etc.: We shall know soon after he calls.
2.
before long; in the near future; at an early date: Let’s leave soon.
3.
promptly or quickly: He came as soon as he could.
4.
readily or willingly: I would as soon walk as ride.
5.
early in a period of time; before the time specified is much advanced: soon at night; soon in the evening.

Any of that sound like over a week and still no response?

drkn.3429:

No, they were not obliged to foresee that their players may crash due to their hardware/software errors or bottlenecks caused by their ISP or elsewhere on the way (and i don’t have a high-end machine, playing on low/medium details most time to keep it all fluent, i’m not on optical fibers, just 20MB/s download with 1MB/s upload, which is rather standard in Central Europe, not to mention Western or America).

That’s just plain ludicrous. It’s an online game. It’s a given that among the vary wide array of possibilities which cause a player to lose connection to the server, some of them will occur some of the time. When you’re dealing with populations as large as the playerbase of GW2, that is an absolute certainty. Whether it’s a minority of players experiencing the problem is irrelevant.

All other dungeons are designed in such a way that they do not prevent a disconnected player from reentering. This one does not. In this case they have chosen to place “anti-exploitation” measures above a robust design that does not punish players for events (often) outside their control. That was a deliberate design choice and an irresponsible one.

I’ve gotten disconnected plenty of times due to no fault on my own part, thankfully never during fractals. Basically the game will just boot me citing a network error and I’ll have to log on again.

I’m sure they are working on a system, and testing things takes time. Because half of the reason is probably balance and to keep people from abusing the system, I think it would be fair that if you disconnect and reconnect you spawn dead at the last checkpoint, then your team would either have to come back and res you, or wipe and start from that checkpoint. This would prevent people from abusing it and d/cing to regen health, etc, but still make things considerably less of a pain than the current system.

Once again, this is like my 4th time on the Jade Maw after pumping out several dozen of these dungeon floors to just get dc’ed on the final boss. I’m very frustrated and don’t even want to do them anymore. I love the concept and mechanics of them (my favorite) but I just don’t think it is worth it, randomly dc’ing all the time. Most likely not doing anymore until it’s fixed.

I can’t take it anymore! This is the third time I DC’d on the bonus fractal!

2, 10, and now 18. I’m so frustrated!! Now I have to sit and wait for my party to finish the last fractal while I sit here depressed in Lions Arch.

The situation on fractal disconnects is rather unpleasant.
I am looking forward to it getting fixed.

What bothers me most: How could that implementation be released. Had have QA devision a nap?

3 runs in a row. we have to restart the whole thing because of disconects… this is just annoing and not fun at all. just today i wastet 2 hours of my free time because of this.

I got disconnected, log back in, I had been kicked from group, few minutes later get a tell… We are all reporting you.

Awesome -.- Really hope this issue is solved soon, becoming a joke and making me have second thoughts about running the fractals, because of getting reported.

Blueshield.6291:

drkn.3429:

No, they were not obliged to foresee that their players may crash due to their hardware/software errors or bottlenecks caused by their ISP or elsewhere on the way (and i don’t have a high-end machine, playing on low/medium details most time to keep it all fluent, i’m not on optical fibers, just 20MB/s download with 1MB/s upload, which is rather standard in Central Europe, not to mention Western or America).

That’s just plain ludicrous. It’s an online game. It’s a given that among the vary wide array of possibilities which cause a player to lose connection to the server, some of them will occur some of the time. When you’re dealing with populations as large as the playerbase of GW2, that is an absolute certainty. Whether it’s a minority of players experiencing the problem is irrelevant.

All other dungeons are designed in such a way that they do not prevent a disconnected player from reentering. This one does not. In this case they have chosen to place “anti-exploitation” measures above a robust design that does not punish players for events (often) outside their control. That was a deliberate design choice and, an irresponsible one.

This. At one time or another I’m sure all of us has had an error in the game that crashed it, with the lovely Report the Bug screen. Or had the endless loading screen issue. Even if there was NO ISP/disconnect issues, these other types of game disconnects will happen. They are completely foreseeable and known to developers.

But the developers clearly decided that these people disconnecting and erroring out of a dungeon were acceptable losses in rolling out the dungeon without a method to rejoin the party, except now the problem is broader and affecting more people than originally thought.

tldr:
1) Disconnects, whatever the reason, is a foreseeable and known issue that game developers take into account.
2) Developers weighed rolling out the dungeon in its current form or with providing a solution to rejoin.
3) Rolling out the dungeon in its current form and in a timely fashion won.
4) Except more people are disconnecting from game than previously thought.
5) People are frustrated.

DC at 1/5 HP of Jade boss.. I am so anry right now.. Why is here so stupid system while in other dungeons it works fine?

Also dcing frequently at fractals. Specially happens when changing maps.

I doubt they will fix this anytime soon due to their track record of fixing dungeons and how Sorrow embrace path 1 and Arah path 1 has been broken for months

drkn.3429:

Typhoon.8645:

I believe fixing FOTM making it resumable after disconnection like any other dungeon might be helpful.

You still haven’t even tried to understand why it’s harder to ‘fix’ than other dungeons, have you?

Who cares about repair? You realize you can already exploit WITHIN fractal dungeons?

You can’t tell me you never heard of the “easy” solution to the cliffside boss (which is by FAR worse than simply repairing on LD as you skip an entire BOSS)? Or “melee the troll” in Asura instance?

People are already exploiting fractals so the whole point of being scared of being able to repair/enter is moot.

Shar.3402:

best thing is when you get to the jade maw, someone crashes, he tries to get back in and sends everyone else back to lion’s arch.

Yea, that’s the worst. Disconnected player comes back in and the game kicks the entire team out of the fractal.

So guild wars. You have made a great game, but let me tell you about how my Sunday afternoon went playing you. First I stood in LA for an hour spamming for fractals level 10. Seriously, how could you not have looking for group tool. Don’t get me wrong, Lions Arch is beautiful, but I have found all the waypoints and vistas, so why not allow me to explore/quest the beautiful world you made (in other words, play the game) while forming a group. Heck, even a world channel would work. So after standing in LA for an hour (which was awesome) we finally get a group, get to the 4the fractal against the maw and I DC. I can’t describe how frustrating it is that you can’t get back into the instance. So I guess I can stand in LA again and spam, super excited about the thought of that, and pray I don’t DC.

So…I tried again 2 more times today. Never got done with fractals because either myself or someone else dc’d.

Bumping because not only still messed up, still ZERO response other than soon.

9 days and yet no fix on this issue. We just wasted 1 hour on fractal lvl 37 because our dc player can’t get back inside…

Happened to me once at the Anime Tentackitten ss. I was DC-ed when the boss is about to die.

I had 2 consecutive people in my party disconnect yesterday.

Went to fractal 1 – mid way through 1 player disconnects. So our team decides to 4 man it. More progress and another one disconnects.

Please fix this issue Anet. I really love the FotM dungeon but this is a serious matter and must be rectified ASAP. I trust that you will do the right thing.

TTT

Now I hate Fractals as much as I loved them in first days. Please fix this asap or many people will rage quit.

I DC’ed 3 times in three separate runs of lvl 13, and now, after like 2 hours it felt like, I got to the maw on lvl14 – guess what. I DC’d. I love this game, but seriously this is pissing me off to no extent. I love you ArenaNet, and I’m a very dedicated player, but omg… I should be on lvl18 right now, but due to DC’s………………………..

My turn to rage. Really, a poor design from a company that said they are fixing it asap. A week of this is a tragedy. With several hours invested in playing and dropping or losing a member is completely unacceptable. I’m gonna continue to play the game and play the stupid RNG game and see if I can get through a fractal set. My tolerance for this is dwindling quickly. Post your progress. Post the Solution. Post when you are going to fix this. Post it NOW!

Why it´s so difficult to port NOT the code of GW1 dungeons but the ideas. I got dc´ed in my personal story a several times, and guess what, start all over again even if i was in the last boss. Why the hell they do that to a personal instance and use this same code in FOTM. Why not just use the “Did you wan´t to rejoin your instance?”.

If it´s because your party can end a boss before you can reconnect, just make you join them on the new map. If it´s the same map you DC just join in the same spot in the same state you are before. If you reconnect and use another character don´t show the message to rejoin and kick the person out of the instance.

Stop reusing a system made for ONE person instance to work on a group instance.

Same issues here. After 5 fractal runs, I’m still at level 1 because of people getting disconnected, crashes, or leave, and people cannot rejoin…..!

This really needs to be fixed asap.

Adding to all the anger.

Ran Fractal level 12 with 3 different groups, each time someone disconnected (purposely or accidentally) causing the group to fall apart because no one should have to 4-man a dungeon.

I want to be pleasant and assume that Arenanet is working diligently to get this fixed asap, but I have my reservations being that if this issue was something that was exploiting the Black Lion Trading House then it would be hotfixed asap.

Source: The issue with Precursors being easily made from buying the bugged priced karma weapons and forging them.

No one wants to waste time in Fractals and miss out on loot because of an issue like this. Fire or hire people if you need to get this fixed, preferably fire, light them on fire.

Until they fix this I’m basically done with this game.

I need 2 things in GW2. CoE and Fractals both of which are broken and have been for more than a week now.

The main issue I’ve been having with FOTM is the respawn system. Half the time, after you take a fall, it returns you to the checkpoint stone-cold DEAD. Not downed state, DEAD. Then when people come back to rez you, THEY CANT SEE YOU TO DO IT! The ‘Restart from Checkpoint’ button needs to pop up WHENEVER SOMEONE DIES, not just when the whole group dies. Or at least have an Asuran waypoint at the start of each fractal. Mass suicides to rez a single player are NOT fun.

Also a huge pain having to do all three fractals in a level over again when someone leaves. I don’t think any other dungeon has such issues with finding replacement players. Six of seven fractals for the monthly so far, and most of my runs are ruined by glitches and crap that waste what time most people have for playing. People end up leaving, and then you’re back to square one.

You people call yourselves developers? You don’t even have a public playtest server like EVERY OTHER MMO OUT THERE, so you end up tossing players headlong into half-baked content. IMBECILES. I’ve half a mind to demand a rebate, so I can go buy Skyrim like I should have when I had the money.

No answer from Anet yet. Sigh.

This isn’t exactly the place but I really don’t care right now (and it’s related).

Take your time and redo the way dungeon instances work, the whole “the 1st guy that walks inside disconnects = instant kick for everyone” is the worse thing in the game atm (besides the fractal problems, but you said you are working on that). I don’t care how dungeons are actually instanced areas and someone has to be in them for them to exist (like in story mode when a friend joins you), go ahead and code instances to be linked to multiple people or make the link pass on to the next guy.

Some more CPU/GPU balancing (as extra option that can be toggled) can’t hurt, atm minimum requirement CPU + medium to high end everything else = constant 6-10 fps in WvW and 1 of the 9 fractals.

Tried helping my guildies doing 6 runs + the maw, I dc’ed on the last boss on the sixth dungeon.

I swear this is like the 5th time this has happened to me. EVERY TIME I have done this dungeon this past week I get lost connection to the server before the maw. It is not my connection because I was still talking on teamspeak 3 and could access my browser.