Guild Wars 2

After a prolonged fight with customer support, I have finally gotten a straight answer from them, and it is quite disheartening.

Hello,

Thanks for contacting us. I apologize if our previous responses were unclear, that was not our intent. Unfortunately, the losses you reported will most likely not be reimbursed. In the event we are able to assist with this kind of issue in the future, it will only be from that point in time and beyond. We will not be able to go back and reimburse everyone who experienced these issues in the past. I apologize for the inconvenience and frustration this causes you. If you have any other questions or concerns about this or any other issues, please let us know.

Best Regards,
GM Mourdyth

As you can see from this response, the customer support obviously has no plans to reimburse people for lost dungeon tokens. Unfortunately, the small incentive to do dungeons has just decreased, since a significant number of bugs exist that result in loss of the reward.

Well, it was clear from long. They already made it clear from beginning this game has no refund about anything, for any reason. Example: a formula is bugged giving you mystic staff instead of Melandru’s Gaze (now is finally fixed)? Amen, noone gives you back the mats. Deal with it.

I feel it is quite idiotic of the vendor to not purchase back dungeon tokens for unwanted items acquired. At least return partial of the tokens as the runs are really a grind and a pain, nobody in the right frame of mind would do the same runs over and over again rather than doing something else in the game.

I was previewing some stuffs from multiple vendors, then supposedly double click an item when trying to navigate around, and I bought a weapon I can’t even use for my profession… and it is soulbound on acquire. How does this even make sense? 300 toks for a weapon I can’t equip.