Guild Wars 2

There it is.

While this forum may be buggy, Reddit is way more chaotic and less pleasant to read. Especially when lots of ‘questions, with subanswers’, arrive, it’s a total mess. I like the pure, easy to read, good contrast, lay-out of gw2 more.

Reddit has no subsections, so it’s a message of threads spammed at first page.
Reddit subposts make a hard to look tru mess
While there is a newest first, it’s still looks chaotic when pressed, unlike here.
While i could ‘up the size’ of reddit, the lettertype, and size, is to small, contrast is a bit on the low side.
Downvoting ppl is to easy. Making a trolling mess.
‘Unread’ posts is a mess. Here if you read everythign in a forum (general for instance), it is grey. If any new post is added it becomes normal again. For a topic itself, it even sends you straight to your last read post, and the new ones. This is not so on the messy reddit.
Reddit doesnt work with pages. Even more of a mess. Having an important message on page 3 is easy to remember and navigate. Not so in the crazy long scrollings of reddit.

It may be a popular forum format, but it’s chaotic. And i’m sad that in ‘that chaos’ devs still feel better then here. I think i missed 80% of posts on reddit, cause so chaotic to find dev posts. On this forum i miss maye 20% dev posts, when i’m to lazy to check dev tracker. (I know it’s on reddit too, but it’s manual made, missing alot of important posts, also adding them to late).

So here is my no vote to devs using reddit. Not only because it’s wrong to not use a well set up own forum (you loose a bit of your face, when you do not promote your own product including forum), but also because preferring a chaotic lay-out is not the way to go for important messages.

Nihevil.8024:

They’ll get flamed if they post here, not so much on Reddit.

You’ve never been on Reddit, have you.

Here is something on the subject from Wooden Potatoes a couple of weeks back:

https://youtu.be/9G9R6UnXS5g?t=325

However the real problem is pretty glaring. The game and the official forums are pretty bad state when it comes to technical bugs. Even the developers themselves have commented on how bad of state they are in. Yet the admission of guilt justifies them not fixing those problems in the first place? I’m sorry but we did not ask you to rush your products out the door starting with GW2 release. It’s a bit disappointing when sometimes I feel like I am playing a steam early access game instead of a fully released product. Even worse when we have Jenga development cycle. Where new features are just shoveled over the problem and we are expected to accept it. It’s unacceptable.

Sindex.9520:

However the real problem is pretty glaring. The game and the official forums are pretty bad state when it comes to technical bugs. Even the developers themselves have commented on how bad of state they are in. Yet the admission of guilt justifies them not fixing those problems in the first place? I’m sorry but we did not ask you to rush your products out the door starting with GW2 release. It’s a bit disappointing when sometimes I feel like I am playing a steam early access game instead of a fully released product. Even worse when we have Jenga development cycle. Where new features are just shoveled over the problem and we are expected to accept it. It’s unacceptable.

How many of their previous updates (e.g. living story, holidays, etc) had some pretty bad bugs? How about when the game was initially released? It’s impossible to test everything under every scenario. There may also be differences between the test environment and the live environment. I can’t really comment on the specifics as the extent that I have had exposure to in that process is with VBA.

Don’t take this as me trying to dismiss your gripes with the bugs you have experienced. I’m just trying to explain to you that they can only do so much and nothing is ever perfect no matter how much time you spend on it.

TexasRanger.5107:

Interesting insight from one of the dev’s on his personal blog why they don’t post more here, don’t just read I what quoted read all of it from the link.

http://www.joshuaforeman.blogspot.ca/2013_09_01_archive.html#4916848020404903535

The other thing I’ve been doing is interacting heavily on the forums attempting to ascertain how much of the complaints are legitimate and how much angry hyperbole. I’ve been trying to articulate our team’s intentions and be up front with the mistakes we made and how we plan on addressing them.

Now, I’ve been reprimanded a couple times over the last couple of years for my forum posting. I’m not diplomatic enough, mention things I shouldn’t, make specific comments that could be interpreted as promises by the community, set precedent for forum interaction that my co-workers shouldn’t feel the need to have to meet, etc. I took the forum posting class our Community Team gives in order to be cleared to post on our official forums twice. I’ve listened carefully to the Community manager and our studio producer who pointed out specific things I’d said wrong. I’ve been pulled aside by my boss to be told that other departments were unhappy with things I’ve said. Every time this happens I sincerely apologize and try to make sure I re-adjust my attitude towards my communication style.
I thought I was getting better at this skill but I got another one of those talks this morning. I can’t go into any details except to say that I am not getting good enough at this skill. I was hoping that I could find a way to follow the rules (Which I agree exist for good reasons) while still maintaining my personality when posting. I guess I cannot. I think my basic personality is simply incompatible with the diplomacy necessary to protect my company and co-workers. So even though I’m getting responses like these:

…I have to shut up. It’s really hard for me to collect the valuable feedback offered on forums without response or questioning. Especially when it’s evident that the community likes it so much. Oh well. If the company that pays my paycheck and lets me work on my own crazy pet projects like SAB tells me to resist a difficult urge to interact with players because I’m jeopardizing the company so be it. I’m told I can still post, but much much less, and I need to get my posts approved first. So it’s not really a total shut-up. But I know I’d have to come off as a different person if I go through this procedure, which pretty effectively kills the urge.

That blog is dated 2013 and things have changed since then.

Ayrilana posted a link to a recent post (less than 2 weeks ago at this time) on the forums by Gaile Grey explaining that the devs are allowed to post here but are not required to post on any specific type of forum. Basically the devs can post where they feel more comfortable posting, and in some cases Reddit seems to be their favorite place.

It is the same for every game I play.

If you play other games, take note of their official forums. You would intuitively think that these would be the best moderated forums, but in fact it is quite opposite.

Official forums are the most vitriolic forums, populated by the most abusive members toward the developers and disparagement toward the game itself. The reason this is allowed is because the developer does not want to deal with the potential backlash of alleged censorship. As a result, the only things that are ever moderated on an official forum are exploits made public, and abuse by one member toward another member, and of course more grievous offenses like threats. And so, for every constructive and insightful discussion there are a dozen self-entitled child-rage and trolling posts.

Short version is: There is less abusive and vitriolic B.S. on an unofficial forum because it isn’t tolerated, especially on reddit but true for all other game forums. Check it out: For any commercial title, official forum vs unofficial forum follow the same pattern.

.

“As a result, the only things that are ever moderated on an official forum are exploits made public, and abuse by one member toward another member, and of course more grievous offenses like threats.”

Umm, shouldn’t it be that way to begin with? Unfortunately it isn’t the case.

Don’t see the problem with them posting here or there. Besides 99.5% of what they say are just words. Till we see it on the official site as a blog post, it can be disregarded tbh.

Besides that, reddit is better in terms of searching and stuff.

Ayrilana.1396:

How many of their previous updates (e.g. living story, holidays, etc) had some pretty bad bugs? How about when the game was initially released? It’s impossible to test everything under every scenario. There may also be differences between the test environment and the live environment. I can’t really comment on the specifics as the extent that I have had exposure to in that process is with VBA.

Don’t take this as me trying to dismiss your gripes with the bugs you have experienced. I’m just trying to explain to you that they can only do so much and nothing is ever perfect no matter how much time you spend on it.

There has been bunch of problems from the initial release of the game till now. Some of those technical blunders that the community yelled about when undressed for years. Look at the state of dungeon content if you don’t believe me. Hence another reason why they threw up their hands and chalked up that content to other things. Fine, I can understand it taking time to fix something and other things popping up randomly. However it should not take years to fix one bug or an exploit. All the while adding more content on top of what is already broken. Causing other problems down the road, because the original problem was never fixed.

The developers have told us before that it’s not easy to fix even the most simplistic cosmetic bug, because it might break the entire game. Yet we have more black lion weapons sets with particle effects that outdo even some of the original legendary weapons. Which are sometimes added into the game on an average of once every three weeks. While that simple cosmetic or animation bug can’t be fixed for months or even years on end.

Sindex.9520:

Ayrilana.1396:

How many of their previous updates (e.g. living story, holidays, etc) had some pretty bad bugs? How about when the game was initially released? It’s impossible to test everything under every scenario. There may also be differences between the test environment and the live environment. I can’t really comment on the specifics as the extent that I have had exposure to in that process is with VBA.

Don’t take this as me trying to dismiss your gripes with the bugs you have experienced. I’m just trying to explain to you that they can only do so much and nothing is ever perfect no matter how much time you spend on it.

There has been bunch of problems from the initial release of the game till now. Some of those technical blunders that the community yelled about when undressed for years. Look at the state of dungeon content if you don’t believe me. Hence another reason why they threw up their hands and chalked up that content to other things. Fine, I can understand it taking time to fix something and other things popping up randomly. However it should not take years to fix one bug or an exploit. All the while adding more content on top of what is already broken. Causing other problems down the road, because the original problem was never fixed.

If they added no content between expansions, then I could see it being feasible to fix all existing bugs. However since they continually add content through the living story and now expansions, this is much more difficult. They’ve likely got a system in place on how they rank which bug has precedence over another.

Sindex.9520:

The developers have told us before that it’s not easy to fix even the most simplistic cosmetic bug, because it might break the entire game. Yet we have more black lion weapons sets with particle effects that outdo even some of the original legendary weapons. Which are sometimes added into the game on an average of once every three weeks. While that simple cosmetic or animation bug can’t be fixed for months or even years on end.

Different departments/teams.

Ayrilana.1396:

If they added no content between expansions, then I could see it being feasible to fix all existing bugs. However since they continually add content through the living story and now expansions, this is much more difficult. They’ve likely got a system in place on how they rank which bug has precedence over another.

Again is that suppose to be a problem that can be easily excused, simply because they made that conscience choice to release that content in poor state to begin with?

Ayrilana.1396:

Different departments/teams.

Actually it sounds like poor management overall; if you’re going in that direction.

Sindex.9520:

Ayrilana.1396:

If they added no content between expansions, then I could see it being feasible to fix all existing bugs. However since they continually add content through the living story and now expansions, this is much more difficult. They’ve likely got a system in place on how they rank which bug has precedence over another.

Again is that suppose to be a problem that can be easily excused, simply because they made that conscience choice to release that content in poor state to begin with?

Ayrilana.1396:

Different departments/teams.

Actually it sounds like poor management overall; if you’re going in that direction.

No. Have you worked out in the business world? Remember all of the various positions and departments that companies have? Do you think that one department can do the work of another? I guess it’s poor management if they cannot according to you. HR department can’t handle the finances? FIRE the managers!

I disagree that the content is/was being released in a poor state./ You’re expecting perfection which will never happen.

Ayrilana.1396:

No. Have you worked out in the business world? Remember all of the various positions and departments that companies have? Do you think that one department can do the work of another? I guess it’s poor management if they cannot according to you. HR department can’t handle the finances? FIRE the managers!

It’s called “not allocating your resources properly.” If one department is ahead of the game and the other departments are lagging behind then it’s the perfect time to hone on your micromanaging skills. I have seen so many management teams make the same mistake before, and would not surprise me if this is what is happening. Considering how certain things come out in a jumbled mess from time to time.

Ayrilana.1396:

I disagree that the content is/was being released in a poor state./ You’re expecting perfection which will never happen.

I don’t expect perfection, but I certainly don’t want half-baked content.

Sindex.9520:

Ayrilana.1396:

No. Have you worked out in the business world? Remember all of the various positions and departments that companies have? Do you think that one department can do the work of another? I guess it’s poor management if they cannot according to you. HR department can’t handle the finances? FIRE the managers!

It’s called “not allocating your resources properly.” If one department is ahead of the game and the other departments are lagging behind then it’s the perfect time to hone on your micromanaging skills. I have seen so many management teams make the same mistake before, and would not surprise me if this is what is happening. Considering how certain things come out in a jumbled mess from time to time.

Doubtful if you think a team of artists can go into the game and fix the bugs.

Sindex.9520:

Ayrilana.1396:

I disagree that the content is/was being released in a poor state./ You’re expecting perfection which will never happen.

I don’t expect perfection, but I certainly don’t want half-baked content.

Which none of it was for the most part. I still question why some of the legendary collection items were locked behind events that needed to fail but they’re working on resolving that.

Let’s be honest, there are many * in the world’s. And customer service take a bunch of bash.

Take for example, Costco pretty much have a 100% refund policy. People abuse it like crazy, especially US citizen. It just show you how many * are in the worlds, especially in the United States.

So just because you are a customer, don’t mean you are right, and people need to listen to you.

^ That is not how we think about things, in the West.

Companies can try to treat the customer badly, but most of us simply won’t tolerate it.

We won’t be dragged back into the Dark Ages, in that regard, simply because some people, somewhere in the world, apparently don’t yet believe they are entitled to be treated with respect, as a customer.

If companies want to behave like that, I suggest they go and do their business (both literally and figuratively) elsewhere.

Behellagh.1468:

if you think reddit is a wretched hive of scum and villainy

It’s more the opposite, in my case.

Reddit seems to be a jumbled, albeit delightful, mess; mostly full of threads about fluffy bunnies and cupcakes and how everything is simply lovely.

Which is nice, in a way, but you can’t easily find anything of any real importance.

Then, when you eventually do, the layout of the threads is kind of annoying and basic looking.

It’s not fun to use.

Not that this is, either, but for different reasons.

Basically, I think companies should use their official forums, if they have them and make sure those forums are up to a certain standard.

If random people can start their own forums and keep them properly running and moderated, I’m not sure why a multi-million dollar company can’t seem to manage it?

I don’t know much how to use reddit but I am eager to learn… too bad I can’t sing up for some reason as when I try to finish up the registration process by pushing “sign up”, it doesn’t do anything.

Hexalot.8194:

Nihevil.8024:

They’ll get flamed if they post here, not so much on Reddit.

You’ve never been on Reddit, have you.

He’s just not used to the upvote system it seems. Simply flaming someone will be get downvoted pretty quick, while useful responses will get upvoted. He’s probably not scrolling down far enough to see all of the flaming that’s going on.

Because Free To Play can’t post here. The players they care about aren’t the ones who’ve paid already it’s the ones who haven’t.

TexasRanger.5107:

Josh Foreman blog is more credible

Not really. That blog was over two years ago. I’m sure Gaile’s extremely recent comments on the matter are FAR more credible given the fact that she’s likely the one person with the position to know whether or not she’s speaking a “company line.” I’m also fairly sure she’s not some trained monkey willing to toss out supposedly false information that seems like you’re developing a conspiracy theory for.

And you wonder why the devs dont always post on the forums? Probably because people jump on them for the inconsistency of their posts. Which, surprisingly, they dont realize is their OWN fault because they’re jumping on the devs for everything but what they’re trying to post. Usually.

Or did you think this was what goes on at Anet?

Tigaseye.2047:

If random people can start their own forums and keep them properly running and moderated, I’m not sure why a multi-million dollar company can’t seem to manage it?

Random fun-fact. Reddit was actually valued at around $500 million at one point in 2014.

Also, the devs that do post there may simply be checking it out for other reasons and stumble upon posts that they have answers for or were the lead in implementing a feature being discussed. I also would not be surprised if the devs answering there have been roaming reddit in the days before GW2’s launch.

Let’s face it, you can’t search for anything here. Search for posts with lots of replies that have a new post within the last week. Sure we can search with Google but not as fine as search tools from “real” forum software.

I refuse to visit reddit because of the absolutely nonstop immaturity and hostility. The devs create a (heavily) moderated bastion of civility here and then abandon it for a trashy alternative site… what??

Fluffball.8307:

I refuse to visit reddit because of the absolutely nonstop immaturity and hostility. The devs create a (heavily) moderated bastion of civility here and then abandon it for a trashy alternative site… what??

I’ve never seen that in the threads that devs posted in on reddit.

Behellagh.1468:

Fluffball.8307:

I refuse to visit reddit because of the absolutely nonstop immaturity and hostility. The devs create a (heavily) moderated bastion of civility here and then abandon it for a trashy alternative site… what??

I’ve never seen that in the threads that devs posted in on reddit.

At one point Gaile Gray’s reddit account had negative karma because the community threw a temper tantrum. Reddit is just one giant petty disaster.

I can’t find it now but there is a (Q) thread asking why devs post on Reddit, possibly in the HoT forum. Could perhaps debate about the merits of that action move to that thread so this one can remain readable as a source of what they are saying rather than discussion over where they are saying it?

Aidan Savage.2078:

Tigaseye.2047:

If random people can start their own forums and keep them properly running and moderated, I’m not sure why a multi-million dollar company can’t seem to manage it?

Random fun-fact. Reddit was actually valued at around $500 million at one point in 2014.

Not sure if this info is supposed to be relevant. Reddits value has little to do with the inexpensiveness of forum software as a whole. Also programming forums is far frome the most difficult type of programing.

And really though this software is not awesome, its adequate. People apparently just dont feel like interacting here. Perhaps its the company policies on this forum, or as people said they are already using reddit and stumble on things. Fact is this forum is far from being used optimally by anet as a whole.

Behellagh.1468:

Also, the devs that do post there may simply be checking it out for other reasons and stumble upon posts that they have answers for or were the lead in implementing a feature being discussed. I also would not be surprised if the devs answering there have been roaming reddit in the days before GW2’s launch.

The guy now doing legendary collections did not just stumble on something there he initiated a thread on what he was doing in that area. I still haven’t seen the same post on here.

Inculpatus cedo.9234:

^I think you missed the point….by a wide mile.

It’s something they do voluntarily. It’s not part of their job description. I know I wouldn’t feel motivated to do more, if I got a lot of complaints about what I did do.

Just saying, don’t look a gift horse in the mouth.

A point of fact is that the community thinks it is communicating with Anet. They are not. They are exchanging bits of info to insular employees who try to contribute to corporate/official interaction, and this is where the problems lie. There should be a communications team in every conference room that relates, in a coordinated fashion, all the info that the Senior management wants to release, in a balanced and business like fashion. Many an Indian with no Chief at the helm causes the problems that snowball in the community, and go seemingly unnoticed in the conference room.
There have been some very good interactions and some supremely atrocious interactions with the community.
The employees that do voluntarily get on the forums or Reddit, should not be doing so on their own time without the oversight of a professional versed in corporate communications.

Sligh.2789:

The employees that do voluntarily get on the forums or Reddit, should not be doing so on their own time without the oversight of a professional versed in corporate communications.

My thoughts exactly.

Aidan Savage.2078:

Or did you think this was what goes on at Anet?

No, some of us think this is what goes on over at Anet (courtesy of Reddit ).

Aidan Savage.2078:

Tigaseye.2047:

If random people can start their own forums and keep them properly running and moderated, I’m not sure why a multi-million dollar company can’t seem to manage it?

Random fun-fact. Reddit was actually valued at around $500 million at one point in 2014.

Yeah, that’s totally insane…

But, I didn’t mean Reddit – I meant random people who like shoes, or cars, or collect football shirts, or whatever.

Individuals like that have started hobby forums and they work and are run better than this one.

They’re probably, at least originally, off-the-shelf templates, but they have their own URL.

I don’t really know how it works, as I’ve never done it, but you can get free templates.

As opposed to using a pre-existing forum, like Reddit.

Which just seems weird, when you have your own official website.

IDK, maybe I’m missing something?

Tigaseye.2047:

Aidan Savage.2078:

Tigaseye.2047:

If random people can start their own forums and keep them properly running and moderated, I’m not sure why a multi-million dollar company can’t seem to manage it?

Random fun-fact. Reddit was actually valued at around $500 million at one point in 2014.

Yeah, that’s totally insane…

But, I didn’t mean Reddit – I meant random people who like shoes, or cars, or collect football shirts, or whatever.

Individuals like that have started hobby forums and they work and are run better than this one.

They’re probably, at least originally, off-the-shelf templates, but they have their own URL.

I don’t really know how it works, as I’ve never done it, but you can get free templates.

As opposed to using a pre-existing forum, like Reddit.

Which just seems weird, when you have your own official website.

IDK, maybe I’m missing something?

While this conversation is interesting, perhaps it can be moved over to the thread, Dev’s- why post on Reddit. That seems to be a better thread for it and lessens the chance of this thread being closed for going off topic.

Aidan Savage.2078:

TexasRanger.5107:

Josh Foreman blog is more credible

Not really. That blog was over two years ago. I’m sure Gaile’s extremely recent comments on the matter are FAR more credible given the fact that she’s likely the one person with the position to know whether or not she’s speaking a “company line.” I’m also fairly sure she’s not some trained monkey willing to toss out supposedly false information that seems like you’re developing a conspiracy theory for.

And you wonder why the devs dont always post on the forums? Probably because people jump on them for the inconsistency of their posts. Which, surprisingly, they dont realize is their OWN fault because they’re jumping on the devs for everything but what they’re trying to post. Usually.

Or did you think this was what goes on at Anet?

Gale claims there isn’t anything preventing the Dev’s to post here and they post on Reddit instead still. Despite over 3 years Anet saying they will work on improving communication with community that still hasn’t happened to date.

It doesn’t matter how long ago the blog post was made as it still relevant since the Dev’s still don’t post here like in the manner the community wants them too. It’s clear a company policy is in place that prevents them from communication on a open basis as the blog post says. Nothing do with conspiracy theory in any way at all, it wouldn’t be a first time in history for a company put a PR spin or misinformation out for what ever reason.

Also people take what they say with grain of salt since the lead up to GW2 Anet said tons of things of how GW2 will be like then on official release it was quite different.

When the Dev’s do post here I rarely see people jumping on them I see more of posters thanking them and telling them to post here more.

As requested previously by the OP and others, can discussion about the choice to post on Reddit go to https://forum-en.gw2archive.eu/forum/game/gw2/Dev-s-Why-post-on-Reddit/first#post5894252 while this thread remains just for relating what was posted?

It’ll help when the devs are back from vacation and posting stuff more often so there’s something to put in this thread, true, but as someone who fails at finding anything on Reddit without a direct link I really appreciate Flesh’s relaying the tidbits here and would like to be able to read them without all these alarums and excursions.

Aidenwolf.5964:

Because Free To Play can’t post here. The players they care about aren’t the ones who’ve paid already it’s the ones who haven’t.

And the hard core MMO grinding/Raid/game addicted players. That is where the games focus is, and so is the “meaningful” communication.

Donari.5237:

As requested previously by the OP and others, can discussion about the choice to post on Reddit go to https://forum-en.gw2archive.eu/forum/game/gw2/Dev-s-Why-post-on-Reddit/first#post5894252 while this thread remains just for relating what was posted?

It’ll help when the devs are back from vacation and posting stuff more often so there’s something to put in this thread, true, but as someone who fails at finding anything on Reddit without a direct link I really appreciate Flesh’s relaying the tidbits here and would like to be able to read them without all these alarums and excursions.

Great…that thread was merged with this one. Something seems amiss these last couple of weeks.

Takes a thread about communication to get communication from the communications team. Bravo.

I don’t understand this at all.

I never read Redit. I hate the site. The format is terrible. IMO, this is the official site; if it isn’t posted here, or on the home page, then it isn’t official. Unfortunately, that’s not the case, and I depend on others to share information.

Why don’t you just make a policy prohibiting devs from posting anywhere else? For the life of me, I can’t understand why this isn’t the case.

Spurnshadow.3678:

I don’t understand this at all.

I never read Redit. I hate the site. The format is terrible. IMO, this is the official site; if it isn’t posted here, or on the home page, then it isn’t official. Unfortunately, that’s not the case, and I depend on others to share information.

Why don’t you just make a policy prohibiting devs from posting anywhere else? For the life of me, I can’t understand why this isn’t the case.

This. Exactly. x100
smh

Spurnshadow.3678:

I don’t understand this at all.

I never read Redit. I hate the site. The format is terrible. IMO, this is the official site; if it isn’t posted here, or on the home page, then it isn’t official. Unfortunately, that’s not the case, and I depend on others to share information.

Why don’t you just make a policy prohibiting devs from posting anywhere else? For the life of me, I can’t understand why this isn’t the case.

I totally agree.

Clearly posts on reddit such as Matts recent post on the legendary collections should also be posted on the forum. OK he’s familiar with reddit, but this forum isn’t hard to use and understand.

Dev posts should be taken with a grain of salt anyway so it doesn’t really matter where they post, just put dully.net on a speed dial and you’re good to go

With all due respect, I’m sceptical about the purpose of this thread. It’s abundantly clear from the forums that the playerbase is in favour of greater communication from anet. Was there doubt about this? Plenty of players have written thoughtful and polite posts about company/customer communications. Inviting further comment on communication seems.. well, to be honest it seems like misdirection to divert attention away from the real problem. We’re all familiar with this strategy. We encounter it every day in the media, from politicans, etc. Talking about communication (or joking about communications leading the communications team to communicate, etc) are not offering any real.. communication. I’m not suggesting shutting down this thread by any means. But frankly there have been enough comments from the player base about communications. What’s lacking is the feedback from the other side, and that’s what this thread could benefit from. Insights from anet as to why communication is so sparse and what’s been done to improve it. And the feedback needs to feel genuine. Empty platitudes and misdirection are not as effective in the modern world as they once were. Real communication is needed.

Not so long back ArenaNet were bragging to the world about what an awesome community they had and how proud they were of that. Somewhere along the way they seem to have forgotten that to have an awesome community they need to show that community that they care about them.

We paid good dollars to buy into the game and we continue buying cosmetics to keep the game viable but lately we are getting nothing in return. To me the Official speakers for the company using other platforms such as : twitter, facebook, reddit etc are basically saying to us that we just dont matter. These are the Official forums and as such should be where we are able to find the information we require. It takes equally as long to sign into the other platforms as it does to sign into these forums so there is no legitimate excuse for not using them.

The community is toxic you say??? But… But… But… as previously said just a little while ago you were bragging about your amazing community. What went wrong is what I ask? People become toxic when they are being ignored and its obvious no effort is being put in place to resolve problems.

The game and these forums used to be heavily monitored and that was the reason you had such a great community. Take away your presence as the moderators of the community and the s….t hits the fan.

So don’t blame the community for a problem that you have caused yourself.

I don’t have a problem with devs posting on Reddit when they see posts they can answer. It shows ANet keeps in touch with fans that don’t frequent the official forums.

What I have a problem with is information about things that are high talked about on the official forums going unanswered, but a thread on Reddit about it gets answered and no one from ANet even bothers to C&P the post onto the appropriate thread.

There needs to be better effort made to make sure topics with tons of posts and/or threads from multiple people on the official forums, get an official word.