Lost Serial Code

Lost Serial Code

in Account & Technical Support

Posted by: kartek.6428

kartek.6428

Q:

I have always had my launcher memorize my password, so I don’t have to type it in. but for some reason today when i opened the launcher, the spot for my password was blank, and a few weeks ago i changed my password, and now I can’t remember it.
I clicked on the “Forgot your password?” link and got a page that just says “Not Available”. I then went to the GW2 site and was able to log in to that, since it had my password memorized. I then logged out, and clicked on the “Forgot your password?” link from there, and it took me to the password recovery page. However, you need your serial code to recover your password, and I no longer have the email containing that code. How can I recover this?

Kyra – Stormbluff Isle – [Agg] – Mesmer

(edited by kartek.6428)

Lost Serial Code

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lost Serial Code

in Account & Technical Support

Posted by: Zaken.1806

Zaken.1806

If you bought it directly from ArenaNet, you probably can contact the support and they MIGHT be able to help you. If you got it through other vendors, try contacting them and see if they can help you out.