Guild Wars 2

so my brother and i stoped playing this game for ages maybe 3 or so years then i log in and play but he forgot his password when he goes to make a new one it ask for his serial code (witch he has) and a character name, if he cant remember his name does that mean he can never log in?

I think it is best to contact support. It is understandable that in such a long time things get forgotten.

He can check his browser options. Sometimes passwords are saved there.

i have contacted the support man but they told me to go into his files witch he doesnt have and email them one, knowing how big this compony is they should have some sorta phone line

and just a flesh wall

it was three years ago he got a new pc since then so nothing will be saved

You brother has to contact support. Not you. Anet will only talk account with account owner. You say he has serial code so that should help but he has to be one to work with support.

yea but the thing is he cant log into his email so even if they get him the name he cant change his password this is so weird

He still have to work with support. If he can prove own account Anet can help reset password and email address. But like I say he have to make support ticket and talk to them about this.

wait if his in my friends list in game can i see any of his characters?

is this enough info for them to belive the his old email and serial code

No, only account name.

Even if you did happen to remember a character name, he’d still need to access the e-mail.

Could he not just start over? The core game is free.

Again he has to talk about support about this. He need to make a ticket and let support try to help with information he have about his account. Best way to get answer. is do what I suggest.

wait
is what garambola says true? because we paid somthing like $70 for it

is there like monthly subscription or something now?

One last time. You brother have to make support ticket. Support will work with brother to see if he can prove own account with information he have. If can they can reset password and account email. /sigh

okay cool thanks everyone for the help and stuff

darkdeminion.1045:

is there like monthly subscription or something now?

No, but the core game is free to play now with some pretty heavy restrictions in terms of chat, tp use, only 2 char slots, etc. so that new players can try the game before they decide to buy HoT, and don’t have to pay for two separate things.

As for your account information, like these guys said, talk to support. There are other ways to prove account ownership, and they’ll walk you through them.

In the future you might want to use character names you can remember though