Send Error Report to aNet

Send Error Report to aNet

in Account & Technical Support

Posted by: Rapturos.6937

Rapturos.6937

And then I have to wait 60 seconds before it actually sends? Seriously? Doing absolutely nothing? Look I’m all for helping but if an error happens I will close it out and start GW2 right back up. I don’t want to sit there and wait 60 seconds for no reason at all.

You may get more error report feedback if you take away this ridiculous 60 second countdown. Is there even a reason for it being there? Because I have to click ‘Send error report to aNet’ so forcing me to wait an entire minute is important because… why?

Send Error Report to aNet

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I’ll see if we know why it would appear to get stuck and take so long to send. There may be a lot of data being transmitted to help the devs identify the issues and get started on a fix. However, I’ll see what I can learn about this.

Thanks for letting us know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Send Error Report to aNet

in Account & Technical Support

Posted by: Rapturos.6937

Rapturos.6937

Thanks for the reply.

Like I said I’m more than happy and would even like to send crash info that will help you guys on the back-end but when it says ‘Sending in 59… 58…’ well maybe I need to work on my patience but I usually just can’t be bothered

Send Error Report to aNet

in Account & Technical Support

Posted by: Silmar Alech.4305

Silmar Alech.4305

I decline sending reports because of this long pause, because usually a crash occurs at the most inconvenient time and I only want to get back to the action as soon as possible. So I click away absolutely anything as soon as possible that prevents me from restarting the game. In this moment, I just want any obstacle to go away.

Perhaps you can postpone the immediate sending of the report to a later time, if the running time of the crashed GW2 was longer than 5 minutes. When the player probably has the time. For example, if the player terminates GW2 regularly after his gaming session. Notify him with: “There is an unsent Guild Wars 2 crash report from <hours> ago. Do you want to send it now?” With buttons “Send now”, “Send later”, “Don’t send”.