Guild Wars 2

So I grind of hours, getting loads of karma, I’m buying my karma gear and MISCLICK I buy heavy karma armor which I can’t use. I message support immediately and they can’t help me.

I’m not impressed, karma takes a massive amount of time to farm and I’m fairly certain people HAVE been helped with refunds on purchased goods.

So instead of leaving thing to chance here why even show the heavy armors and other items from vendors that you cannot use?

I suggest putting them on a different tab under the vendor.

For the record I’m not impressed that anet can’t help me.
I know people who have had issues with gold items who have been helped and yet I somehow can’t be helped…

TL;DR

Make vendors have one of the following features

All items usable by your class are on the 1st tab
All items unusable by your class on the 2nd tab

OR

Option to resell items bought from a vendor for 100% of the karma, tokens or gold (cannot be boosted through things like karma booster potions) for X minutes after the purchase. Only the character who originally purchased the equipment can return it for a refund.

OR confirmation dialogue which can be filtered in your options setting.

I support this one. It takes too much time to filter through two-thirds of the armors which are next to useless for every single profession yet show up for no reason at all. For weapons it’s even worse as an engi since I can only use 3 types.

100% support because i bought the wrong chest plate and i was gutted, it would help alot if i could only see ones i can wear.

Again, something from GW1 that should have been in GW2. Vendors that only show you what YOU can use.

I experienced this issue in WOW a long time ago (before they added a cooldown period to your purchases) and had the correct item sent to me via in game mail after raising an in game ticket. This all happened within a matter of a couple of hours.

I had the same issue in the early days of SWTOR. It took a while to happen but the support team were able to provide me with the correct piece of kit via an in game ticket system. Unfortunately for me by the time it happened I’d outlevelled and replaced the piece of gear in question.

For GW2 support to say ‘too bad, that’ll teach you’ isn’t very comforting.

As has been stated, this could all be avoided with the inclusion of proper filtering on bind on acquire items such as karma and token purchased items. Prevention is always better and usually easier than cure.

Its not even that the cure is hard. I mean is it really that hard for them to take X item away from my inventory and give me 9 karma jugs as compensation?

I know this is within their power.

But yes, the prevention would be much easier and doable…very, very doable.

They’d probably just refund the karma cost directly since giving you the jugs would allow you to use a booster for some free karma.

Whatever happened to being careful when you’re about to do a larger scale transaction?

Aireroth.7596:

Whatever happened to being careful when you’re about to do a larger scale transaction?

When you have someone blabbing in your ear constantly and won’t shut up stuff happens. We’re all human and sometimes mistakes are made.

What happened to understanding that fundamental concept?

RoShamBo.2618:

They’d probably just refund the karma cost directly since giving you the jugs would allow you to use a booster for some free karma.

Kamra boosters don’t effect jugs but even if they did 9 karma jugs doesn’t give me back my full amount (it would take 9.3 repeating jugs to refund me).

BabelFish.7234:

When you have someone blabbing in your ear constantly and won’t shut up stuff happens. We’re all human and sometimes mistakes are made.

What happened to understanding that fundamental concept?

Fundamental concept is quite a harsh way to put it. And I prefer fluid transactions over “Are you sure you want to do this?” dialog boxes any time. But that’s just me.

Besides, they can’t spoon-feed us with everything. And making a major transaction (such as karma gear, getting a dungeon armor/weapon) always means that you should pay attention. Or at least this is how I roll.

BabelFish.7234:

RoShamBo.2618:

They’d probably just refund the karma cost directly since giving you the jugs would allow you to use a booster for some free karma.

Kamra boosters don’t effect jugs but even if they did 9 karma jugs doesn’t give me back my full amount (it would take 9.3 repeating jugs to refund me).

Are you sure about this? Boosters don’t work on jugs? I haven’t tried this myself as I’ve been saving my jugs in order to try and maximise the benefit as per this thread on guildwars2guru:
http://www.guildwars2guru.com/topic/74178-how-do-i-get-most-out-of-my-karma-jugs/

If you are correct then I’m going to be gutted!

Aireroth.7596:

BabelFish.7234:

When you have someone blabbing in your ear constantly and won’t shut up stuff happens. We’re all human and sometimes mistakes are made.

What happened to understanding that fundamental concept?

Fundamental concept is quite a harsh way to put it. And I prefer fluid transactions over “Are you sure you want to do this?” dialog boxes any time. But that’s just me.

Or we could go to the original concept of showing all usable items for your profession on the 1st tab and all items you’re unable to use on the 2nd tab. Why on earth would we need “Are you sure you want to do this?” dialog boxes?

Mistakes are part of the fundamental human experience. It’s not harsh, it’s realistic.

Besides, they can’t spoon-feed us with everything. And making a major transaction (such as karma gear, getting a dungeon armor/weapon) always means that you should pay attention. Or at least this is how I roll.

And same, I’ve made 2 mistakes purchasing. The 1st time a retraited I bought a manual, didn’t ask for a refund.

Next time I was looking through stats with someone talking at me, bought the heavy armor instead of the medium armor.

You’re arguing against this without any real reason not to other then “Besides, they can’t spoon-feed us with everything.” ergo you don’t have a counter argument. There is nothing lost to your gameplay experience by implementing this suggestion while the chance of extremely costly mistakes are reduced significantly.

RoShamBo.2618:

BabelFish.7234:

RoShamBo.2618:

They’d probably just refund the karma cost directly since giving you the jugs would allow you to use a booster for some free karma.

Kamra boosters don’t effect jugs but even if they did 9 karma jugs doesn’t give me back my full amount (it would take 9.3 repeating jugs to refund me).

Are you sure about this? Boosters don’t work on jugs? I haven’t tried this myself as I’ve been saving my jugs in order to try and maximise the benefit as per this thread on guildwars2guru:
http://www.guildwars2guru.com/topic/74178-how-do-i-get-most-out-of-my-karma-jugs/

If you are correct then I’m going to be gutted!

I read elsewhere that this wasn’t how it worked. I’d suggest using google to confirm, I could be wrong.

There was one guy with a broken mouse that unintentionally did several clicks at once, a problem that may, like lag that makes you click again after a while, causeing multiple purchases, happen to anyone sooner or later. So, for pricy transactions like these, I’d vote for a system that prompts you again. An option to resell items for some time would a) be problematic in cases where you lose connection to the server and b) you’d have to make sure people don’t buy armor, transmutate it and resell it.

Iruwen.3164:

There was one guy with a broken mouse that unintentionally did several clicks at once, a problem that may, like lag hat makes you click again after a while, happen to anyone sooner or later. So, for pricy transactions like these, I’d vote for a system that prompts you again. An option to resell items for some time would be a) be problematic in cases where you lose connection to the server and b) you’d have to make sure people don’t buy armor, transmutate it and resell it.

I like this as well, a option to resell item(s) you just bought to the vendor for 100% of its cost for X period of time after purchasing. Updating the OP with this.

People make mistakes. They shouldnt be punished for it. Not willing to help out someone who has made a genuine mistake is plain lazy on Anet part. They can do a buyback for that 33copper sword so why not the big fugly armour of costs a fortune

A confirmation dialogue is all I need, as it’ll save most people from making the mistake in the first place.

Thank you for making this thread. In the german forums there was someone complaining because he bought the wrong thing and asked if support could restore his money but I can understand that the support can’t do this.

Also I don’t know about reselling…

Easiest way would be to prevent the mistake. I agree with Cinder.

Salvaging gives confirmation dialogue. I think for everything green or better rarity?
Sometimes this is a bit annoying. I want to get rid of the green stuff very fast too.

I would like an option to set the rarity at which the salvaging dialoge asks for confirmation(to set it higher than green and starting at yellow).

And same for buying and selling at NPC. Selling to set the rarity at which it asks for confirmation. Buying to set the amount of karma or money at which it asks(if it costs more than a specific amount).

Maye filter too to filter out the stuff you can’t use.

Edit: And especially double click and lag is a problem. Even more of a problem if you are new to the NPCs and want to check their offers the first time and don’t know they have something expensive to sell(then you might be more careful and try to press F… but still game trains us to use double click often cause it is fast especially in the buy window).

Luthan.5236:

Salvaging gives confirmation dialogue. I think for everything green or better rarity?
Sometimes this is a bit annoying. I want to get rid of the green stuff very fast too.

Also a good point.

I think this is fairly important. I received an update on my problem, it’s not that they won’t help its that they don’t have the option to help.

Kinda sucks, that’s a good weeks worth of work out the window for me.

Boosters do indeed up your reward, or did last time I used jugs. With a karma booster and a guild karma banner booster, I got 6975 karma per jug rather than 4500.

Which doesn’t solve the basic problem of a mistaken purchase. I like the idea of separate tabs (I always want to preview ALL the armor and stuff, in case an alt might want to go for it later), but a confirmation window would be the simplest thing. Though someone in a hurry might just go “Yes” without reading the item being bought anyway.

So how about both a tab for each type of armor (Heavy, Med, Light), AND a confirmation popup?

i’m shocked that people need foolproof stuff that can be easily replaced by the act of paying attention.

BrunoBRS.5178:

i’m shocked that people need foolproof stuff that can be easily replaced by the act of paying attention.

Mistakes happen. Many, many other online games are very forgiving of this. There’s no reason GW2 can’t or shouldn’t be.

BrunoBRS.5178:

i’m shocked that people need foolproof stuff that can be easily replaced by the act of paying attention.

I’m not. People are stupid, even when spending a week’s worth of dungeon tokens.

BrunoBRS.5178:

i’m shocked that people need foolproof stuff that can be easily replaced by the act of paying attention.

I guess your just just sooooo perfect having never made a single mistake with anything in your entire life. Give ya head a shake

Lutharr.1035:

BrunoBRS.5178:

i’m shocked that people need foolproof stuff that can be easily replaced by the act of paying attention.

I guess your just just sooooo perfect having never made a single mistake with anything in your entire life. Give ya head a shake

no, i’m just double careful when spending things with no return. make sure you’re not buying anything wrong by accident.

and if it happens, instead of getting mad at the game, you should be disappointed with yourself for not being able to do something as simple as clicking the right item.

BrunoBRS.5178:

and if it happens, instead of getting mad at the game, you should be disappointed with yourself for not being able to do something as simple as clicking the right item.

This 1000x

characters

I agree , the only person to blame is YOU be more careful with your clicking we all learnt this with gw1 and no buyback option. As for you saying you know people that have been helped with yellow items I call BS on that arena net cannot and does not restore items at this stage. Simply learn from your mistake stop playing the blame game you’ll be a Beter gamer for it

Well, I hate to burst your bubble, but it has absolutely nothing to do with being a “better gamer”. It’s somewhat ludicrous to claim so, in fact. No, this is just about being forgiving for mistakes. Crap happens, it doesn’t matter whose fault it is, having a system in place to help prevent it is better than telling people to “suck it up”.

Given that this doesn’t affect those who are already careful, I don’t see what the issue is, other than the need to feel high and mighty.

Cinder.4865:

Well, I hate to burst your bubble, but it has absolutely nothing to do with being a “better gamer”. It’s somewhat ludicrous to claim so, in fact. No, this is just about being forgiving for mistakes. Crap happens, it doesn’t matter whose fault it is, having a system in place to help prevent it is better than telling people to “suck it up”.

Given that this doesn’t affect those who are already careful, I don’t see what the issue is, other than the need to feel high and mighty.

oh but it affects. you see, the devs don’t exactly have tools to grant you magically all your karma back, which means they’d have to implement a whole system for that. and all that system making will require manpower, and testing. lots of testing.

and all the time spent making and testing that system for stupid people is time not spent developing literally anything else.

add that to the fact that karma is supposed to be a one-way currency (it can’t be refunded, or obtained through selling), and you’ll have people abusing the system to replace karma items they’ve already used to get it back more easily.

“oh, just make it so they have to check the time the player has spent with the item, or if he equipped it”. who’s to say that said player didn’t just want to buy something beforehand and only realized the mistake long after? who’s to say that the player didn’t equip the item just as accidentally as he mispurchased, possibly in an attempt to sell it back for karma?

BrunoBRS.5178:

/snip

Tirade about Karma refunds aside, a system to refund Karma/gold (or, on a much larger basis, rollback a character) should have already been in place. It’s a staple of online games, with the things that can go wrong, and there’s no reason it shouldn’t be implemented.

Again, I don’t see the issue. If ANet decided to do it, it would be when they deem it appropriate, and I highly doubt it would actually interfere in the implementation of other features/fixes in the meantime — if that were the case, we’d be suffering for their work put into fixing the guesting feature.

Now, I kindly ask that you stop insulting players for no reason and have a bit more faith in ANet. I don’t think any abuse would come from the feature, given ANet knows what to look for (given the original Karma refund system that went awry), and would have a better idea of what to do. Even if it did, it wouldn’t stay around very long.

Edit: Also, it would be nice if people would stop using “it would get in the way of other things” as a prop to support their whole dislike of something. It is a valid concern, one I often have myself, but it’s usually a baseless one.

If you make a mistake at work do you blame others or “suck it up”. Yes mistakes happen I don’t argue this ,I just don’t start pointing fingers when its my fault I simply learn from it. Same applies here

I guess I’m glad this is a game and not work, then!

Seriously, just pay attention while buying something. It is not that hard. You buy the wrong thing in the real world and people won’t refund you 9 times out of 10. Don’t act like a fool and instead pay attention before buying. If you buy the wrong thing, be annoyed at yourself as YOU purchased the wrong item. You can try to idiot proof anything, but a bigger idiot is always around the corner to break it again. Instead just hold people accountable for their actions and stop coddling them like children.

Pay attention, if you screw up, admit that you screwed up, then move on. Be dissapointed in yourself and stop acting like a child, adult up and just do what you need to to get what you wanted the first time.

Yep and even less reason to cry over silly mistake on imaginary items then huh?

Ps I’m glad someone else see’s it my way runiir

What’s with all this talk about blaming Anet? No one has said anything of the sort…

Runiir.6425:

You buy the wrong thing in the real world and people won’t refund you 9 times out of 10.

Actually, most stores will. Just like most online shops have numerous confirmation dialogues before you actually make the purchase.

I’m actually confused, at this point, where the sentiment that people need to “grow up” is coming from. If anything, the ones politely putting their ideas forward and leaving it at that are being the most civil and adult in this thread. I also don’t see anyone blaming someone else for their mistake. In fact, most have admitted that it was their mistake.

Last month or so a guild mate of mine purchased some materials for his crafting. Due to a major lag in the system (which later Anet actually fixed), he ended up with multiples of things he really could not use and was down to 2 copper in his account.

Due to the lag it was not evident immediately because, not only did the Black Lion Trading market go down, his game froze up too. When he rebooted back into the game he noticed that the market was down and he was unable to even pick up his crafting materials. All this was game lag related and was finally addressed by Anet later on.

But it was too late, the damage was done and when he was able to verify his purchases he noticed he had no money left for a way point rez. I sent him some coins for that but he had to wait until the next day when the market came back up before he realized what happened.

I do believe this sort of problem needs to be addressed because it is not the players’ fault if the game lags out or the market place burps and more items are purchased than expected.

Other games have added a solution for this problem and have it restricted by time and by the specific character it occurred to. Only the character who bought it is allowed to return mistakes to the vendors in question, but only for a limited time period.

Now that makes more sense.

Unfortunately, this can be a problem if you are purchasing Karma items and there is a burp in the system.

BabelFish.7234:

What’s with all this talk about blaming Anet? No one has said anything of the sort…

have you read the OP ?

I am not trying to be rude, but I have never had this issue. In Everquest, World of Warcraft, City of Heroes, Warhammer Online, RIFT, or even Guild Wars 2….I have never done this. If you spend a week farming something, you should spend 5 second making sure you are buying the right thing. I doubt that logic would apply anywhere else in the world (at the supermarket, at your local Subway, etc).

If you spend time farming for something, be patient and read it.

-Hate

Hateborne.7942:

I am not trying to be rude, but I have never had this issue. In Everquest, World of Warcraft, City of Heroes, Warhammer Online, RIFT, or even Guild Wars 2….I have never done this. If you spend a week farming something, you should spend 5 second making sure you are buying the right thing. I doubt that logic would apply anywhere else in the world (at the supermarket, at your local Subway, etc).

If you spend time farming for something, be patient and read it.

-Hate

Actually in the real world there’s something called receipts and returns…in terms of fast food you’re ordering consumables. Is armor a consumable? Am I going to devour it?

Booler.6598:

BabelFish.7234:

What’s with all this talk about blaming Anet? No one has said anything of the sort…

have you read the OP ?

Where in the OP did I say it was Anets fault? That’s your assumption, don’t imprint what you think I mean over what I’ve said, thank you for your understanding.

“I am not trying to be rude, but I have never had this issue. In Everquest, World of Warcraft, City of Heroes, Warhammer Online, RIFT, or even Guild Wars 2….I have never done this. If you spend a week farming something, you should spend 5 second making sure you are buying the right thing. I doubt that logic would apply anywhere else in the world (at the supermarket, at your local Subway, etc).”

I have never been in a drunk driving accident, does that mean drunk driving laws should be revoked and people should just drive carefully?

I agree with the confirmation on items that cost over 1-2k karma. I honestly do not want this if I’m bulk buying apples >.<;

Also, ANet does have a (bad) history of saying “Oh well you dun gon @#$%ed up!” even if it’s their fault. I remember I once got hacked along with a bunch of people when the NCSoft site had problems and ANet’s generaly answer to all of us was to use a stronger password to get stolen the next time. Lovely.

BabelFish.7234:

Actually in the real world there’s something called receipts and returns…in terms of fast food you’re ordering consumables. Is armor a consumable? Am I going to devour it?

So when you go and buy a car, but decide that you bought the one without the 4 Wheel Drive because you bought it in a hurry is wrong that the dealership will return the car? Probably not. (Barring Volkswagen as they actually do have something similar currently)

I seem to be reading something that will inevitably result in my answer(s) being wrong. I will attempt to explain anyway, but I would like to make it known that this is probably a lost cause.

What I was getting at is that you should be careful with your currency. We are FAR too used to relying on dummy-catch messages in EVERYTHING we do. Windows/Mac operating systems, placing orders online, etc etc all have TONS of pre-built in measures to ensure you are absolutely sure you want to do something. If you want to try life in a bit less forgiving circumstances, try Unix command line or handling live explosives. You ‘accidentally’ type in a command wrong and you will obliterate entire hard drives worth of data. When dealing with live explosives, you ‘accidentally’ trip or cause a spark and there will be nothing left to identify you as a human being (short of some random blood/giblets).That tangent may seem off topic, but the reason behind is that too many of us are dependent on ‘the system’ catching our own failings. Am I infallible? HELL NO. I’m just as terrible as the next person. Do I speed purchase expensive things in game or out of game? HELL NO.

So “friend”, I say again: If you spend time farming for something, be patient and read it.

GADefence.5634:

I have never been in a drunk driving accident, does that mean drunk driving laws should be revoked and people should just drive carefully?

I agree with the confirmation on items that cost over 1-2k karma. I honestly do not want this if I’m bulk buying apples >.<;

I never suggested any revocation of anything. Just making note that maybe you should slow down and read, instead of relying on other people/things/systems to catch hastily made mistakes. If you cannot be bothered to careful make expensive purchases, I’m not entirely sure you can be trusted in a PVE or PVP group.

-Hate

Hateborne.7942:

So when you go and buy a car, but decide that you bought the one without the 4 Wheel Drive because you bought it in a hurry is wrong that the dealership will return the car? Probably not. (Barring Volkswagen as they actually do have something similar currently)

Pretty sure they will take it back for a much smaller sum than what you had paid for it the day before. Depreciation and all that.

Maybe they should make vendors take the item back less a 15% restocking fee?

Even the most careful person can goof now and then, or as others have noted can be lagged or otherwise bugged into a mistaken purchase.

I have been playing MMOs since before DaoC’s Trials of Atlantis and have almost never bought something in error. I love “window shopping” so I am always staring at all the options a long time, even the ones I can’t use or afford. But in WoW’s Brewfest a year ago, I was finishing up on an alt to get her a Brewfest Dress. The event was nearly over, it was late at night and I was very tired. I accidentally bought the lederhosen version instead. Mind you, getting the tokens to buy it was a multi-day grind that could not be repeated at that point.

So I submitted a ticket asking to convert the item to the intended purchase. Not to get my tokens back, not to get an additional item, just to swap one cosmetic thing for another (and I never even wore the lederhosen). They very nicely did that for me.

If there had been a buyback, I could have just gone “oops” and fixed my sleep-dep-induced error. I don’t see it as handholding or excessive protectiveness, simply a way to remove a source of aggravation by preventing one error from wiping out weeks of effort.

Donari.5237:

Even the most careful person can goof now and then, or as others have noted can be lagged or otherwise bugged into a mistaken purchase.

I have been playing MMOs since before DaoC’s Trials of Atlantis and have almost never bought something in error. I love “window shopping” so I am always staring at all the options a long time, even the ones I can’t use or afford. But in WoW’s Brewfest a year ago, I was finishing up on an alt to get her a Brewfest Dress. The event was nearly over, it was late at night and I was very tired. I accidentally bought the lederhosen version instead. Mind you, getting the tokens to buy it was a multi-day grind that could not be repeated at that point.

So I submitted a ticket asking to convert the item to the intended purchase. Not to get my tokens back, not to get an additional item, just to swap one cosmetic thing for another (and I never even wore the lederhosen). They very nicely did that for me.

If there had been a buyback, I could have just gone “oops” and fixed my sleep-dep-induced error. I don’t see it as handholding or excessive protectiveness, simply a way to remove a source of aggravation by preventing one error from wiping out weeks of effort.

You, unlike “the Fish”, present a legitimate argument. Point awarded. :-)

-Hate

I wrote a similar post for being able to refund dungeon tokens. Yesterday I miss-clicked and purchased the wrong type of dungeon armor. People always say “take responsibility for your actions” blah blah, yeah I get that, but being able to refund tokens or karma should be a given. We already have a game mechanic that enables us to refund items we sell, so why not this? It can’t harm the game in any way shape or form. It does actually take time and I hope that there will be some sort of system like this because I know for a fact that this happens a lot. We get over excited and miss-click.

When you use a Golem Banker, they get a countdown. When it ends, the item expires and can’t be used.

It’ll be nice if souldbound items purchased from karma vendors, cultural vendors and dungeon vendors were replaced by a version that have a similar 15-minute timer. During that time, you can use them and try them out, but if you change them in any way excepting dye (e.g: Runes, transmutation) or if the time expires, they turn into the currently existent items and can’t be sold back to the vendor.

But if you don’t alter them, you have 15 minutes to give them back.

I like the item type tabs idea.
On that note, in that other MMO, when you buy token-based items, you have 2 hours grace period to get a full refund for the purchased item.
Any modifications to the item ends the grace period. I’d like to see this implemented.

Agree any soulbound item that can not be worn by the toon should not be available for purchase.

Cancer.9065:

Agree any soulbound item that can not be worn by the toon should not be available for purchase.

What if I want to buy an armor piece my character can’t use? I’ve been told it’s possible to pull off some cross-character transmuting tricks with soulbound items.