Google Authenticator Stopped Working

Google Authenticator Stopped Working

in Account & Technical Support

Posted by: Meithar.7051

Meithar.7051

I setup the google authenticator back when it was first announced as available for use. It took several tries to get the Ipod App to link properly to my account but it finally was successful and seemed to be working properly. That lasted for maybe a week. Now the patcher looks like it did before the link, i.e. no box to input the google code; just input email and password and it logs right into the game.

Looking at my account settings here on the website still shows me as having the google app linked. Is there any way to get it working again, other than unlinking and going through the arduous process all over? It was a pain to do the first time and I do not relish the thought of having to go through it again.

Google Authenticator Stopped Working

in Account & Technical Support

Posted by: Meijo.7415

Meijo.7415

It memorizes your IP and there for you are listed as a known account user. It pops up when someone who does not have a known IP trys to log onto your account.

Google Authenticator Stopped Working

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I believe that this is working as intended, so that you are not required to input a code each and every time you log in from your normal location (i.e., home). I talked to our Security Team about this a few weeks ago and I believe that in the final version of the Authenticator, you will be given the option to require the inputting of a code each time. That option isn’t available now, but as I said, I believe it may become available when the Authenticator moves out of beta.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Google Authenticator Stopped Working

in Account & Technical Support

Posted by: Meithar.7051

Meithar.7051

Ok I think it is working that way, as I just used my laptop at work to check this thread and had to input a code. It is nice to know it is working. It was just weird seeing it at login for a few days and then it was gone. Thanks for checking up on it, feel free to close down the thread now. Keep up the great work on the game I am loving every minute.

Google Authenticator Stopped Working

in Account & Technical Support

Posted by: Titan Solidus.6835

Titan Solidus.6835

Meithar it sounds like you clicked Remember my network hence it didn’t require you to re-input the auth key code.

I suggest you contact support to remove any saved Network IP’s. I am concerned about this option myself. with the recent raise in GW2 account hijacks this is just one option that personally should be disabled although the chances of a hijacker being in the same IP range as you if they was they will also not need to verify the account.

Hope this helps!