Do we have adequate report mechnisms?

Do we have adequate report mechnisms?

in WvW

Posted by: SoPP.7034

SoPP.7034

Moderator post:

“Hello,

If you have any question or concerns about a possible hack, please report this to our customer support team.

These forums are not meant to discuss about cheats/hacks/exploits of any kind, so please refrain from creating such thread in the future.

Thank you for your understanding".


I’m curious because I just came from a closed thread about hacking.

What EXACTLY is the best way to report a hacker/exploiter? I think i read once you use the right click and select botting (or was it spamming).

What do you send to a customer support team?
“umm, i saw a guy, dunno what profession, wasn’t in a guild but he was teleport hacking, cause I saw it, was from (insert) server”.

To date the best report mechanisms I’ve seen is using fraps and uploading to utube?

A warrior, a guardian, and an elementalist walk into an open field…
The Warrior turns to the guardian and says, “Did you hear something?”
Guardian replies, “No, but how’d the elementalist die?”

Do we have adequate report mechnisms?

in WvW

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello SoPP.

We are aware that there is no tab for hacking or exploiting in the in-game reporting tools at the moment (we will forward this to the team again today) but there are other alternative ways of reporting. Taking screenshots is a very valid one, as it provides graphic evidence. You can always email them to us through exploits@arena.net or even as an attachment of a ticket to Customer Support.

We proceed to close the thread now. Thanks for your understanding.