Guild Wars 2

We want to let you know that duplicate-item and replacement-item refund requests are large in number and that processing them is taking quite a long while. Where we allow for follow-ups after a ticket has been unanswered for 72 hours via our “Tickets for Review” thread, we cannot do the same for the courtesy refund requests. We sincerely apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (We’ve assigned overtime staff to try to reduce turn-around time.)

In the meantime, please do not post in the Tickets for Review thread, and please await our update, which we will send when your refunds have been processed. We will continue to work around the clock to address your requests, and we ask for your continued patience as we do so.

Thank you!