Account Closure Error

Account Closure Error

in Account & Technical Support

Posted by: Air.4398

Air.4398

Reporting in behalf of our guildie LadyYam.6420

Halfway on our CM run her gw2 client crash, upon relogging her account she got this message “Your Guild Wars 2 account has been terminated due to botting,extended unattended play, using macro, or similar behavior. Attemping to automate gameplay through any means or attempting to circumvent idle-time restrictions in any way is in violation of the User Agreement and Rules of Conduct. The account closure is permanent.” We know she doesnt do any of the aforementioned violations. We’d like to request further investigation regarding this matter and to have her account un-banned.Thank you.

Attachments:

Account Closure Error

in Account & Technical Support

Posted by: Pandemonyo.3029

Pandemonyo.3029

I second the motion.

She’s currently unable to play the game and received this error message: “Your Guild Wars 2 account has been terminated due to botting, extended unattended play, using macro, or similar behavior. Attemping to automate gameplay through any means or attempting to circumvent idle-time restrictions in any way is in violation of the User Agreement and Rules of Conduct. The account closure is permanent.”

I’m pretty sure this is a mistake as we know that she has not violated any of the mentioned violations. We were in a party with her, on a CM dungeon when the incident occurred.

We’re kindly requesting to have the incident investigated and the sanctions lifted.

Thank you.

Account Closure Error

in Account & Technical Support

Posted by: dominik.9721

dominik.9721

2 members of my guild have the same problem until now .. seems like a mistake

Grimkram [sS]

Account Closure Error

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Each account holder should contact Support with questions about his or her account. If there are remaining questions after a thorough investigation, the ticket number may be posted in the Tickets for Review thread. But we ask that the player go through the entire review process with an agent, to allow the most in-depth investigation of the matter at hand.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet