Guild Wars 2

A friend of mine cannot post here because his email is not associated with his account, so I am posting his problem for him

“My account got hacked on sat. I have written 5 tickets but received 0 help. I have supplied all the information they have asked for such as the following.
1. account name
2. serial code.
3 game name. etc….

my email/account name was changed. I can’t log into the launcher or the support forums to even explain what is going on. Any help would be appreciated . Maybe even a support guy could contact me .

My email is osblues@yahoo.com … ticket number 120904-003383 also 120903-010012 thanks."

Anyone have similar issues?

Hello, I’m with you. My GF is furious. Because of her account being stolen and email changed, she can’t even log in here and type this herself, so here we go:
She’s got her account stolen on Saturday, kicking her of the game and saying that her account name (email) doesn’t belong to any account. So immediately she sent a ticket saying her account was hacked. (120902-007041). Expecting that they’ll at least ban her account, but I could see her characters switching in game. So yesterday, after 72 hours, she sent one more ticket following the instructions how to be properly prioritized. (Incident:120904-004978)
The game is great, she loves it, but this is getting annoying.
Please, answer either me, or solve the ticket.

Same issue with my fiance. He received an email from ArenaNet saying that his Game Account email was changed, even though he had not put in a request to change it. He tried to log in to the game and could not gain access, receiving the same error message as your friend: “Email not associated with an account”

We sent in 2 tickets and have not heard back from either one.
Ticket #s:
120905-002946
120905-002990

This game is fantastic, but we’ve played 8 MMOs in the past and this is the first time that something like this has happened to either of us. He did not click on any phishing links, he did not travel to any shady websites, and he did not give his account info to anyone but ArenaNet — It SHOULD NOT be this easy for hackers to get what they want. This is a MAJOR ISSUE, and needs to be resolved before hacked players, like my fiance, start to lose patience.

We submitted 2 tickets so far and have yet to receive support (it’s been 2 days) in recovering her account, We really would like it back since it cost us 60$ to buy, it isn’t even linked to her email address anymore!!!!!
This is seriously frustrating as I had to cancel my credit card since it was tied to the account which is a serious inconvenience and we just want to play the game together as well
support reference numbers:
120903-013225
120905-005606

My fiance’ is in the same boat….

My friend is having same problem on Monday
Logging In [Incident:120903-012154]
Submitted from Web – 09/04/2012 07:52 AM [Incident:120904-005145]
No reply yet. They have supposivly fixed issues up to Sept. 2 so hopefully they will be getting to Sept. 3 tickets today.

From what I have heard if your account has been hacked in this fashion you will get your account refunded to you, but when you go to log on it will be banned for the activites the person that hacked the account did. Then you will have to reopen ticket to get helped on the banned issue. Then when that issue is helped you will log in only to find you have no gear, karma, or money.

But that is fine for my friend because we have plenty of people to make him gear to get him back to leveling. I just wish he could get to the next step in this process and at least get his account back on his email and working through the next process.

my cousin is haveing the same problem his account got hacked and hes email doesnt belong to the account anymore.

think he send like 3-4 email about it without anything happening.

Incident:120903-004743

My friend got hacked too and he submitted a ticket 4 days ago but still he havent gotten any answer

[Incident:120903-006371]

Hey guys, if you get a reply, please let us know about it.

hello everyone. I’m the guy that this post was originally started for. Just got my account back. This has been a complete and utter nightmare. 6 days of back and forth, and not being able to even log on to the forums to say whats been going on. i wanted to let everyone know i actually got a faster response using NCSoft support. I hope all of you get things sorted out soon.

Tonz.4238:

hello everyone. I’m the guy that this post was originally started for. Just got my account back. This has been a complete and utter nightmare. 6 days of back and forth, and not being able to even log on to the forums to say whats been going on. i wanted to let everyone know i actually got a faster response using NCSoft support. I hope all of you get things sorted out soon.

The GW2 support is actually the only place you can fix issues like that properly since you’re not supposed to give out any personal information in the forums. The forum is more of a venting area so people can form a circle and tell each other how they feel.