Guild Wars 2

On the first of December I bought 2copies of the digital edition for my daughter and her best friend that lives with us. (They had been watching my husband and I play and wanted them for Christmas, so we got it early)

I asked the friend how he was liking it and he told me his account was suspended and he didn’t know why, I had my daughter check hers with the same result. The message just says they have been suspended for an account issue, so I’m assuming something looked strange with the payment?

I probably am the reason for the mess up and I used my card and their e-mail addresses so that all the info went to them, but I just wanted to know what needed to be done to resolve this. Any help appreciated.

NateDog.1385:

YOU are NOT an ADMIN you have no idea about the account status of this person quit acting like you do…..

I removed my posts from this thread. It has already been said that the OP needs to contact customer support. If you have any further problems with me, I suggest using private messages. I am not here to create arguments, just help people.

Just so you know Kendiara we had the same exact issue. We bought two digital copies for another couple, they used the keys and got in to play. After about an hour one of them was disconnected and got the same message your daughters friend did. Today makes a week and we still haven’t received any help with the issue. We did notice that the charge for one of the copies of the game was removed from our cards, I bet if you check your bank account you will see you weren’t billed either. Our only question is if we buy him another key and he adds it to the same account is it going to be blocked again.

As of this morning one charge is gone but the other is still there. My daughter got an email that it was being escalated, but nothing since then, not sure about the friend yet.

These things take time GL moving forward.

No I’m pretty experienced at knowing not to buy stuff from random websites Lessons learned the hard way long ago. Mostly I’m concerned because there was an earlier comment that my card was now going to be banned. (now redacted) They’ve got finals this week so play-time would be limited anyway Thanks for the help.

So now got another problem Heard from support and one of the accounts is released so I went to re-purchase the game and it won’t take my credit card information. It allows me to use the card to buy gems on my account but not to purchase another copy of the game. Do I need a separate ticket? Is this going to happen again when the other account gets cleared and I try to purchase that one again? Am I going to have to fight for my own account because purchasing gems (mostly to check card status in your system) is going to be flagged as suspicious? I’m terrified to use a different card for this situation happening again and getting them blocked yet again.

Its a bit frustrating to not have any way to contact a live human and for my life I can’t catch anyone in the live chat ever.

Edited to add: I think I’m going to give up and just buy it retail once the accounts are cleared as this is simply not worth the aggravation on all counts.