My cousins account has been banned for scamming someone, though it was his roommate whose account should have been banned.
Following the suggestion of Gaile Gray here is a message from my cousin (Aycee.1670):
So the night I was banned I submitted a ticket trying to figure out what happened, after 2 responses they told me “This decision has been thoroughly reviewed by our team, and we maintain absolute confidence in our conclusion. The account will remain permanently closed and is not eligible for reactivation under any circumstances.”
The problem is that my roommate was the one who scammed a person, but my account was banned for it and his is still completely active. Now I know that support could have mixed up the accounts because we share the same IP, but I’m posting this because I feel as if they’re just giving me automated responses. The reason I feel that is because I was banned for the jumping puzzle bug that banned you for teleporting, and support gave me the same answers saying that they had evidence I was hacking.
This morning I received a response from Support saying “As previously mentioned, the decision to terminate the account is final. The account will remain permanently closed and is not eligible for reactivation under any circumstances. At this time I must inform you that any further inquiries regarding this account may be closed without a response.”
After receiving this I responded by telling them everything that happened to the best of my knowledge, but they have stopped responding and are just moving my ticket status to Closed.
I know there is a way to check the logs of an account, so please take a closer look into my account. I’m sure there would be evidence that I have never received a Dawn in the mail or had one in my inventory.
Ticket #:130720-000751