Guild Wars 2

Hi everyone.

After reading this thread I checked my account management page out of curiosity and I found an authorized network I did not authorize.

I have a dynamic IP, so I would never authorize any network knowing it changes on a regular basis. Also, I have checked my account and it doesn’t seem to have been hacked in any way – my email authentication is still working, no missing items, gold or anything like that. I have changed my password just in case, but I don’t think there has been any intrusion of any kind.

Also, before anyone asks, no, it’s not possible for me to have checked the “remember the network” option by mistake. I’m very careful about that since there is no way for players themselves to delete the network once it has been authorized.

Is it possible that the glitch in the system mentioned in the thread I linked has been greater than it is thought and randomly authorized networks for people? Does anyone have a similar problem with a network being authorized out of the blue without any sings of hacking?

I will be sending a ticket to the support to remove the network from my list, though this post fills me with fear that I will get a similar answer.

I’m not sure what else to do but to suggest giving players a way to remove authorized networks from our lists and to investigate the issue with the system further. This might be the way people have their accounts compromised after all. Again, I’d like to stress that I did not authorize any networks, neither on purpose or by mistake and my account does not seem to have been hacked in any way.

Thank you for your time

I never authorize any network, but I have one in the list.

As I can see, that IP is from my work (where we have static IP) where I did the payment.

Maybe the system suggest that the IP where you bought the game, is safe, and they put it as authorized network.

I really don’t know. I am just saying what I see.

Sorry for my english.

Edit: Btw, I bought the game from the official site.

Well, I have my answer from support. It was very fast – it took them 15 minutes to respond. I really wish it took some more time, since it seems the person replying hasn’t read my email:

My message:
“Dear Sir or Madam

After reading Gaile Gray’s posts in the following thread on the forums: https://forum-en.gw2archive.eu/forum/support/account/Authorized-Network-Question-66-162-136-255 I checked my account management page and I found an authorized network I did not authorize. It is the only authorized network on my account.

I have a dynamic IP address, so I would never authorize any network knowing it changes on a regular basis. Also, I have checked my account and it doesn’t seem to have been hacked in any way – my email authentication is still working, no missing items, gold or anything like that. I have changed my password just in case, but I don’t think there has been any intrusion of any kind. I have not ticked the “remember the network” option by mistake either, since I log in the game several times during the day and each time I’m asked to authenticate the log-in attempt. This has led me to believe that the glitch mentioned in that thread randomly authorized different networks for a number of people. Me being one of them.

I would like to ask for that network to be removed from my authorized networks list, so that I can feel yet again certain that my GW2 account in safe and secure.

Best regards
Arlana"

The answer I got:
“Hello,

Thank you for contacting NCsoft Account Support.

If you’d like to disable e-mail authentication for your account, please follow the direction below:

1. Go to https://account.guildwars2.com/recovery
2. In the “Email / Account Name” field, enter the email address used for your Guild Wars 2 account.
3. In the “Serial Code” field, enter the serial code you registered to the account.
4. In the “Character Name” field, enter the name of an existing character on your account.
5. Click “Verify.”

If changing your password, be sure to set your account password to a strong, unique password that you’ve never used anywhere else!

Additional information regarding the Guild Wars Account E-mail Authentication System can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/9192

Please let us know if you have any other questions.

Thank you,
[name of the support person]
NCsoft Account Support"

The ticket number – if anyone wishes to review it: 121212-002323

At this point I’m wondering if I should try to respond in any way.
An option for players to remove any authorized networks would be really really helpful. Now I need to check if my email authentication is still there – I don’t want it removed.

Understood. Thank you very much for the answer.

I am hoping this was me misclicking somehow. The box for remembering the network is very close to the button allowing access – might be a good idea to put it in some distance to avoid ticking it by accident when wanting to authenticate a log in attempt.

For now my account seems fine, so I’ll just wait for the ability to remove it myself and change passwords more frequently.

@Arlana – If you have a strange Authorized Network IP suddenly appear, and it’s not the known glitch one owned by ArenaNet mentioned in that other thread, update your ticket and Support will remove that particular IP for you.

That first email reply you received in response to your ticket does not address the problem. I got a similar reply when I made the same request (The reply I got said: “While we’d like to be able to provide specific answers to every gameplay question, there are so many different elements in the game that it’s not always possible for us to do so. I recommend taking a look at the Guild Wars 2 Wiki”).

Reply to the reply you received (this updates the existing Ticket) with the same information, explaining that players cannot revoke Authorized Networks and you require Support to perform this function. Your ticket will then be escalated to the right area, and the IP will be removed for you. It’s just a case of persisting past that first email reply.

Thank you very much. I’ll do that.
Though in frustration I deleted the ticket from my mail box. I guess I’ll submit another one.

I think you can update the original one by logging in through Support (https://en.support.guildwars2.com/).

Rhynor.4015:

@Arlana – If you have a strange Authorized Network IP suddenly appear, and it’s not the known glitch one owned by ArenaNet mentioned in that other thread, update your ticket and Support will remove that particular IP for you.

That first email reply you received in response to your ticket does not address the problem. I got a similar reply when I made the same request (The reply I got said: “While we’d like to be able to provide specific answers to every gameplay question, there are so many different elements in the game that it’s not always possible for us to do so. I recommend taking a look at the Guild Wars 2 Wiki”).

Reply to the reply you received (this updates the existing Ticket) with the same information, explaining that players cannot revoke Authorized Networks and you require Support to perform this function. Your ticket will then be escalated to the right area, and the IP will be removed for you. It’s just a case of persisting past that first email reply.

Great ! Thank you very much
As you said I replied and insisted to remove the unknow IP, the support just cleared the full list of authorized IP !!
So now I have to enter the mobile aythentificator everytime. It s really nice feeling more securities !

You’re welcome BSMO, I’m glad it worked out for you too! The problem seems to be that first email response is so ridiculous that it confuses many people and discourages them from persisting until they get a result. Once you get past that first response, Support does a wonderful job of quickly removing Authorized Networks that just shouldn’t be there.

Yep, my network is gone too. Thank you so much for the help Rhynor.