Guild Wars 2

I have been reading the forums about this issue and noticed that many players have received their items. I have yet to receive my CE digital items though the in game mail system. Has a large scale fix been issued? Or are you guys doing it by case bases. I have been patiently waiting for “21” days and I am becoming VERY weary:( The Collectors Edition is BEAUTIFUL…but I must admit I feel a bit cheated that I have not received the digital items I payed for. Please I’m begging the wonderful Guild Wars 2 support team to amend the missing items. If you need any proof that I purchased the physical Collectors Edition of the game…Please do not hesitate to ask me for more info. I will provide what ever you request.

all work perfect for me

Hello Gaile
I updated my tickets like you said, can you check if it’s queued properly or If I need to take any other action? : )
Here are their numbers and dates:
120825-005264 Closed 08/25/2012 ( Tried to update it but it didn’t allow me tho )
120907-008203 Updated 09/07/2012
120910-004074 Updated 09/10/2012 ( Got closed without any reply updated it today )
120914-001030 Waiting 09/13/2012 ( Opened this ticket 2 days ago after my older ones were closed and got no feedback I know sorry about that )
Thanks in advance Gaile and my looking forward you support!

I submitted a ticket the day of headstart, after making my first character, and noticing my hall of monument stone was missing, so I rerolled that character. I was un aware that the collector edition items would be 1 per account. So I didn’t even think about it when I deleted. All your reply said was it is an issue we are working on it bla bla bla…

I paid extra money for the extra items. I have no items… I honestly do not even know why you cannot have more then 1 Miniature Rytlock. It is a bound item, why on earth would I want just 1, to have to bank, then swich to one of my 7 other characters, find another bank to take it out and use it. Then re bank it if I decide I want to run around on another character etc etc etc ANNOYING!!!!!!!

As far as the Chalice of Glory and Tome of Influence. I can see why they would be only 1 per account – well the Tome of Influence anyways (create alts over and over to use over and over). But the fact is I never got to use either of them, even though I paid for the use of them. The idea of giving my character a small boost in PvP would be awesome, the fact I have to pick only 1 character to do so on? wtf?!

You guys might of wanted to state somewhere under collector edition in big red text somewhere that these 3 items were ONLY 1 PER ACCOUNT… the extra cash would of stayed in my pocket that is for sure! Then the fact I did pay, and I didn’t even get to use these 3 items really puts that final nail in the coffin you know….

Fix this issue now please!!!!

Adding my problems to the list
Opened a ticket and hoping my items are restored.
Thankyou Anet for replying a few posts up

I really want my cuddly Rytlock and Tome…I may die without them! Well…no I wont, but they would be handy :P

120828-005612

the support just got back to me saying

“Hi ,

The Tome of Influence and Chalice of Glory are one-time rewards that grant account-wide bonuses which is why you do not get a new set on each new character. We are currently working on a way to restore these items to anyone who deleted them by mistake.

Unfortunately, we do not have an ETA for you at this time, as the investigation into how to resolve the issue is ongoing. I apologize for the wait, but we are doing our best to get you the items as soon as possible!

Thanks for your patience!"

but i look at some of the post on this forum saying they already got DDE/CE items back after they deleted their char ….

can provide some assistance on this ?

GaileGray.9587:

This issue is very much on our radar. We’re going to be able to make sure that everyone is taken care of, but ask for your patience with this as we work out a few issues. There are sort of a lot of “working parts” on this one, but we will take care of you as soon as we can.

Really? What about your reply in https://forum-en.gw2archive.eu/forum/support/account/Need-my-DDE-items-back/first#post111036 where you say “The distributions are made periodically”? I’m not going to try and guess at what’s actually happening, but your two comments appear to be somewhat conflicting.

Just how much patience are we supposed to have? My ticket is now 3 weeks old and, apparently, there’s no indication as to when my ticket will be resolved! This has, without a doubt, turned into the worst customer service experience I’ve ever had.

Response Jonathan via Email 15/09/2012 07:45 PM
Hello,

I was sorry to read about the item loss that you have reported, as a result of deleting one of your characters. The in-game items associated with the Digital Deluxe and Collector’s Editions of Guild Wars 2 were intended to only be sent to the first character created on the account, as they can be migrated between characters using the in-game bank feature.

When deleting a character, the game prompts the user to acknowledge that the process is permanent, and that any items associated with that character will be irretrievable. As such, we will be unable to provide any form of compensation, as the game mechanics associated with the reported loss are functioning as designed.

Regards,
Jonathan
Guild Wars Support Team
http://support.guildwars2.com/

^^^^^^^^^^

This right here? Load of crap. Either give me my items or give me my money back.

Issue: Missing Digital Deluxe Edition Items
Ticket: 120825-004180
The ticket was submitted on 8/25 and i still have not had my problem resolved…

I was asked to post this here instead of https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-5-days-and-older-merged/page/21

Ok,

So how do I get my items?

I have the chalice and tome sitting in my bank.

The mini pet is nowhere to be found and I do not have the ring on any of my characters.

I do get the golem banker on all my characters.

Hey, i’m also needing my items replaced i was told it’d all be fixed asap and here we are still with no fix :/

i’ve had a ticket open about this since the very hour early release went live. it’s been closed and re-opened by support so many times

i too wa stupid and deleted my first made character while having all of the DDE items in her inventory. i then spent money on the gem store and spent 2k gems hoping to get th emback. never sent

so out 2000 gems, and no pup/tomes. and no help from customer service.

Hi,

I’ve opened a ticket ( 120825-013399 ) on release explaining my problem and have got a response saying the issue will be resolved soon. I’ve closed the ticket thinking that it would but it hasn’t. I have opened another ticket on the 13th of September ( 120913-001618 ) which, today, has been closed without any response.

How it happened:
1) Created a character(A) with a name I wanted. ( Couldn’t access HOM )
2) Created another character(B) with a different name ( Can access HOM )
3) Deleted first character(A) and recreated the character(A) with the same name.
After playing an hour later on character(A) I realized I had lost my Collector’s Items.

I don’t know if I should open another ticket seeing as my second ticket was ignored and closed without a response.

Just wanted to throw my name in with the lot of others who are still waiting on item restoration. I posted earlier in the thread (page 1 or 2, cannot remember), but I did not include my ticket number. So here it is:

Deleted Character – CE Items Lost
120904-001700
Updated
09/03/2012

Looking forward to getting this resolved soon. I would very much appreciate being included in the next round of item re-distributions. Thanks for your help.

My ticket number is Incident: 120826-005418,I made my first character on 26/8 during the headstart decided I didnt like the look of him and deleted losing my rylock,tome and chalice on my digital deluxe edition.My ticket has had several generic answers and even been closed and marked as resolved so I thought I would post here in the hope I get the items resent to me by in game mail as other people have claimed to have had done.thks.

Original ticket sent 08/25/2012 12:29 AM – Incident: 120825-003557

Ticket updated 09/02/2012 01:26 AM – Incident: 120825-003557

Response = sending my ticket to senior staff to be taken care of. 09/06/2012 07:29 PM

Heard nothing = sent update 9/14/2012. – Incident: 120825-003557

Still nothing as of 9/16/2012. – Incident: 120825-003557
GM Lloyd was the one who said my ticket was escalated to Senior Staff.

Hi, I deleted my first toon a few weeks ago. I noticed that it said the items would be deleted, but it didn’t say my CE was for one toon only. Do I need a new ticket to get this fixed?

Grizlok.8362:

Hi, I deleted my first toon a few weeks ago. I noticed that it said the items would be deleted, but it didn’t say my CE was for one toon only. Do I need a new ticket to get this fixed?

Yes, and be prepared to wait at least 3+ weeks!

Account: CE Items/DE Upgrade Issues
120907-005589
Updated
09/07/2012

It has been nearly 25 days since submitted a ticket for the missing Collectors edition items. PLEASE HELP!!!

My ticket number: 120825-009765

24 days here, still no resolve.
I will even bribe you with the multiple batches of Chocolate Chip Cookies, or better yet Voodoo Donuts. Please just help us.
—-
Your Recently Submitted Questions
-
Subject: Account: CE Items/DE Upgrade Issues
Reference # 120907-004123
Status: Awaiting Approval
Date Created: 09/07/2012
———
Subject: Deluxe Edition issue.
Reference # 120825-035330
Status: Closed
Date Created: 08/25/2012

This is the last comunication i received on september the 6th:

“We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.
These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.
We’re going to replace these items on your account by sending another copy of them in another in-game mail. But there are a couple of things you should know:
•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.
•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.
Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!
-The Guild Wars 2 Customer Service Team”

NOTICE: I am STILL waiting to this day for the items to be sent to one (? don’t know which one) of my characters.

Hello. Never received my mini rytlock. The first ticket i submitted 120825-004014 was closed on me without any more response other then “a fix is coming soon” and that was back at head start access. I just now submitted another ticket 120918-001495. Hopefully this one will help me get my mini.

Been waiting since 25th, still haven’t got my items back.
120825-032202 Closed 08/25/2012
120908-003340 Closed 09/08/2012

REPOST

Issue: Missing Digital Deluxe Edition Items
Ticket: 120825-004180
The ticket was submitted on 8/25 and i still have not had my problem resolved…

I was asked to post this here instead of https://forum-
en.guildwars2.com/forum/support/account/Tickets-for-Review-5-days-and-older-merged/page/21

Yet GaileGray told Gamer Beard to post to https://forum-
en.guildwars2.com/forum/support/account/Tickets-for-Review-5-days-and-older-merged regarding an identical issue…

I have yet to get my Collectors Edition items after applying my collectors edition serial code. When I enter it in the register thing it says I’ve already applied it to my account (Even though it says serial code overlap)… yet I have got NONE of my CE items. Please help.

Account: CE Items/DE Upgrade Issues
120907-001862

120917-003642 Updated 09/17/2012
This is my latest ticket since the others got closed/duplicate. Do you have any estimated time we going to get our DDE / CE Items back Gaile?

ok, saw this thread right after I posted in the 5 days or older thead, so I will just copy and paste to here.

Ticket: 120908-005487
Title: CE/DDE items deleted

Still waiting on some sort or reply, and the title of this ticket has changed too frequently that I believe my original request got lost, I just want the mistfire wolf unlocked on my characters (all of them do not have it). I think the problem was I was given a serial code for the regular game rather than the Collectors Edition.

120830-015905
120906-010340
120914-000304

STILL HAVE NOT RECIEVED THE DDE ITEMS I HAVE PUT 3 TICKETS IN OVER THE COURSE OF THE GAME SINCE FRIGGIN HEADSTART! NO REPLAY AND GIVING ME THE RUN AROUND! GIVE ME MY EFFIN ITEMS ANET! IM NOT JOKING ANYMORE….

Thank you ^^ Gaile i have been really worried about this ^^

can i also get some help with this?

should i make another ticket or is the one that i made a few days after headstart that has been closed still ok?

Lost Pre-Purchase Items
120825-003501
Closed
08/25/2012

Same here, ticket ID: 120825-025795.

I feel like you guys should just add it to HoM as a soul-bound item or add a /bonusitems command like you did in GW1.

Same deal for me from Aug 25, ticket ID: 120825-005045

It was closed, do I need to re-open it or just leave it alone?

I would also like to know if I have to make a new ticket, since the original I made says it cannot be reopened or updated

Ticket ID: 120825-014906 submitted on 08/25/2012

Deleted my first character 5 mins into the game and lost the tome, chalice but most importantly the mini Rytlock because this is the first time I’ve played a game that distributes items in this way. The support response said that a fix was on its way and the support answer in the self-help support site just says that items will be automatically re-sent to affected players, but it doesn’t say whether or not we need to be actively taking action and keep resubmitting tickets

All I know is that it seems like people are getting items above, but I haven’t still been taken care of even though my ticket is so old.

I know exactly what happened and it is Anets fault. The last suprise beta, it was about 4 hours long the day before your game went live alot of we gamers checked in and played a bit enjoying the post game fun. Well we also had our items in our inventories, i did, so everyone else also had them. Guess what anet, when they deleted that final set, guess what also got deleted, our stuff, account wide, i certainly did not type delete or anything else or do anything other than look at my purchase items and then wonder where they went when the game went live.

Haven’t received my items yet.

Ticket ID: 120825-032195
Created On: 08/25/2012

I haven’t received any items yet and I submitted my ticket within the first half hour of pre-release.

Ticket # 120825-003481
Created on: 08/25/2012
26 days ago

That ticket was closed without being resolved and without me being informed it was closed.
Since I cannot update or edit a closed ticket, I created another one.

Ticket # 120908-001695
Created on: 09/07/2012
13 days ago

Questions:
-How have their been two rounds of returning items and I wasn’t included in either?
-How are you prioritizing who gets on the returns list?
-What is the ETA on the next round of returns?
-Can I please get confirmation that I am on the next list?

Ok…so I see here that there was already some kind of new distribution? Why I wasn’t confirmed anyway about it? I’ve created ticked 120826-014153 – you can see how old it is.
But I’ve closed it because you wrote that you will do something about it and because I thought that you have so many others, more important problems that I didn’t want my ticket to lay there only to occupy space.

I created a ticket on August 25th about how I decided I wanted to re-create my original character but I left the chalice and tome items in his inventory. I was reassured that I would get my items back. I attempted to submit another ticket on September 9th but an automatic message told me it would be fixed. It’s been past 3 weeks, no resolution at the moment.

Though I saved the mini pet by having him put in a collection tab I’d appreciate the full value of my collector’s edition purchase by getting the tome and chalice.

[Incident: 120825-034027] <- original ticket

[Incident:120909-005728] <- ticket I received an automatic response to.

It has been nearly 27 days since submitted a ticket for the missing Collectors edition items. PLEASE HELP!!!

My ticket number: 120825-009765

And DO NOT delete my post again to make it seem like less people are having this problem. Zora’s message was in all caps(mines was not) yet he/she got her issue resolved right away. I have made a ticket since the first hour of head start on the 25th and its taking almost a month just to give me my items that I PAID for buying that Collector’s Edition for $150.00. Now please give me what I PAID FOR!!!!

This is very unfair I wish you guys would treat all your customers fairly!

http://www.guildwars2guru.com/arenanet-tracker/topic/235867-need-my-dde-items-back/

I’ve been waiting since the first hour of the head start also. My original ticket that was closed on the 25th : Incident#: 120825-012452 – only got a reply that the poroblem is there and working on a fix…

Second ticket couple weeks later Incident#: 120908-002373 – Just got a reply from this yesterday saying “you dont have a way to reimburse items, still working on a fix”

I see people are getting the “fix” in this thread and people submitting tickets more recent than those in the head start are taking precedence ??? Also, I cant access support so I dont know if this ticket is closed or not.

Need to be fixed please……PLEASE?

Incident: 120825-003557

GM Lloyd said my ticket was escalated to Senior Staff. 09/06/2012 07:29 PM

– I sent an update on the 14th. Consisting of information saying I had not heard from anyone since the 6th.

It is now the 19th and I still have no response. 9 business days without response. from Senior Staff

I have been waiting since August 25th. To have my items back and people who have been waiting only a few days have gotten theirs back.

Please do something about my ticket Gail. I have been patient, I really would like my mini pet and stuff back that we payed extra for.

I too have logged a ticket since first day of headstart August 25th – my first post here, I’ve been patient and desperately waiting. Please help – this long wait has made me increasingly worried. I can appreciate that there are many other issues that A-Net is dealing with, but please, prioritize this a bit more. Most of us are the loyal customers of GW that decided to purchase DDE/CE, and after all, we did in fact pay real money for this.

All I would like is the items that I purchased.

Reference #: 120825-007430

Thank you and best regards.

My latest ticket since the 8/25 got closed without an answer:
120917-003642
120825-005264 ( 8/25 that got closed )

I created a ticket during headstart but closed it as the reply was that a fix would be implemented ASAP. I have created another ticket as I believe I would not be in this distribution list due to me closing the ticket.

#120825-028078 (Closed Ticket)
#120920-001266 (Latest Ticket)