Guild Wars 2

So is this the right place to ask why I never got my DDE items at all? I know I didn’t just delete them because I’m not even able to get the mistfire wolf elite. I also double checked with the place I bought it from, an authorized dealer I may add, and they confirmed that I had a DDE. I sent in a ticket right on launch day and my issue still hasn’t been looked at, this is kind of ridiculous that I pay extra for this and never get it. When can I expect some help on my ticket?

Hi,

Ticket reference number:
120829-012692

Thanks

Pathetic! I have sent mail after mail and letter after letter. When will i get my Digital Deluxe Edition items which i paid for? Its been since 3 days headstart and i have not received what i have paid for, i have been patient all this time and now frankly I’m annoyed at the lack of customer support your business is doing. Its a joke!. I paid the extra money to buy the Digital Collectors Edition from your website. I have not deleted any character all i got was the hero’s band from the headstart nothing else. Please fix this, it is seriously putting me off from playing the game which i like due to me feeling like i have been ripped off.

ticket 120924-002275

thank you for the help in advance.

Oh and the email i received as a verification from purchasing GW2 from you guys shows it is a Digital Deluxe Edition with the order number and serial number attached if needed for any proof from your people.

I submitted my ticket 30 minutes after the release of GW2 and I still haven’t received my items. I’m not complaining, hence I didn’t open another ticket.
Incident: 120825-004362

First ticket (120825-010443) was sent 08/25/2012, I was told to check out the forum for fix so I closed it. (This might have been a mistake)

Second ticket (120914-002059) was sent 09/14/2012 after I had read on the forum that some players got their items replaced. This ticket only got a totally unrelated answer (about guilds -.-), after that it was marked Awaiting Approval. It has been 9 days and this ticket has never gotten a proper reply, I don`t even know what is going on with it. I tried to update it yesterday.

Adding my ticket to the list: 120901-004386

Thx in advance !

Original Ticket Submitted on 8/25 : 120825-004180
Open Ticket regarding the same issue that is currently “Updated” : 120914-005021

I have not received any replacement items.

120908-001561

Thank you

unfortunately, the deleted items still haven’t been restored for me. in the last response (on 9/16), which said my ticket would be reviewed shortly, i was issued this ticket number: [Incident: 120916-002064]

GaileGray.9587:

Also note that if you used a one-time-use item, a new distribution will not give you a second use.

does this include beta? because in one of the beta weekends, i used my rytlock mini to see what it looked like. i never used it in headstart/launch/release though.

120914-002059 (original 120825-010443)

I haven`t gotten item replacement, been waiting since the first hour of headstart, when I accidently lost the mini, tome and chalice due to character deletion.

Thanks in advance

Tickets regarding deleted DDE items:

120825-009324 Closed
120903-007919 Closed
120914-005903 Updated

Thank you

120917-003642 Updated 09/17/2012
120825-005264 Closed 08/25/2012
Still didn’t receive the DDE items I deleted on my first toon didn’t receive any replacement, waiting since 8/25. Thanks in advance

120825-011827 Awaiting Approval 08/25/2012
120826-006347 Closed 08/26/2012
120913-006832 Awaiting Approval 09/13/2012

Here are my tickets. I sent first one on August 25th through support page and second one from game. Got response to 2nd one that items will be redistributed and heard nothing since. Thanks for help.

Did not receive the DDE items. My ticket status is;

120825-033103 Awaiting Approval 08/25/2012

Posting my support tickets as I was not included in the most recent batch of restores.

120916-006031
120825-027103

As of Monday September 24, 2012 at 2:25 PM I have still not received my items.
Original Ticket Submitted on 8/25 : 120825-004180
Open Ticket regarding the same issue that is currently “Updated” : 120914-005021

[Incident: 120825-003744]
Waiting since 8/25

i’m still waiting for DDE items
[Incident: 120825-016270]

Edit everything is resolved now, thank you Gail and everyone at Anet & Support teams

Thank you please add me too!

Incident: 120903-000452

120924-005481 just sent it and thanks

My ticket has been closed for a while, but I still haven’t seen anything from it:
120825-013017

I still have not received my items, ticket open since August 25th:

120825-007430

Thank you.

GaileGray.9587:

If you did not receive replacement items as of Sunday, September 24, please note your ticket number below and the Support Team will look into the matter.

I did not receive replacement items.

GaileGray.9587:

Update — Wednesday, September 19
120825-003481, 120908-001695 In queue, awaiting resolution

-Ticket # 120825-003481. Created 31 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 17 days ago on: 09/07/2012. Status: Updated

Didnt recieved my replacement items.

120905-002964

Thank you.

Didn’t receive my items back. Original ticket that was closed but unresolved 120825-028261. Current ticket 120922-005676. Thanks.

I have not yet received my items:

[Incident: 120825-009239]

ticket 120825-008791

it was closed and was told not to re-open because a system would be in place to reimburse

still need reimbursement

Still haven’t received anything. Thanks

120925-001082 Status: Waiting 24/09/2012
120906-000751 Satus: Closed 05/09/2012

I have been in constant contact through this thread, and I have updated my ticket as had been requested for people to do. The update was on 9/15, and I haven’t received any word back since I did that.

I attempted to use my Tome of Influence on 8/26 and received absolutely nothing for it. This was during the height of the guild bugs. I was representing my guild at the time and I absolutely should have received the influence.

My ticket number is: 120826-007493.

While I understand that these situations can get backlogged, the lack of response has been very concerning and frustrating.

Ticket# 120924-001744

Thanks in advance.

I haven’t received my items yet either. Have been waiting since first hour of head start.

Ticket number: 120908-002373.

Thanks

My ticket was also closed, but I have not received my items yet.

Ticket number – 120913-000698

Thanks.

No items yet.

Ticket number: 120921-001568

Never received my items to begin with.

120828-006042

Not fixed. DDE. Still waiting to receive Rytlock.

Ticket number: 120825-027665.

Opened August 25th.

Still waiting, adding my support ticket number 120902-009349

Thanks GaileCray:

Ticket:
120907-007457
Status
Awaiting Approval
Created
09/07/2012

:)

120825-007873 been waiting a month now

Hi Gaile,

Hope all has been well.
I wanted to follow up regarding not yet receiving an in game email containing my purchased deleted CE items.
I was informed three weeks ago in an email by (Bridgette @ 09/06/2012 10:36 PM) that I should be expecting an in game email containing my deleted purchased CE items. I’m also concerned that if you did resolve this issue your team may have sent the in game items to my old account which is INACTIVE Account: lowkenshin.5107. It still used the same email address but the 4 digit number changed when I linked my Guild Wars 1 account to to my Guild Wars 2 account. This four digit number change happened after I had sent this incident report.

This is my main account which the ingame items should be mailed to.

Incident Report: 120828-004070
ACTIVE Account: lowkenshin.9518
Email Address: mirellaandrichard@gmail.com
Character Name: Kahlan Of Aydendril

I’m a little concerned it’s been resolved or forgotten. If your team could please respond back just to let me know that you’ve received my past emails I’d greatly appreciate it. I Love the game, keep up the great work!

Thanks for the help,

Richard

GaileGray.9587:

As many of you probably discovered, we did another batch of CE/DDE Item distributions on Friday. From this point on, any remaining issues will be handled individually.

If you deleted your CE or DDE items, please check your account/mail/characters to see if you received the items in one of the large-scale distributions. Replacements are one-per-customer, so we cannot re-replace items. Also note that if you used a one-time-use item, a new distribution will not give you a second use.

If you did not receive replacement items as of Sunday, September 24, please note your ticket number below and the Support Team will look into the matter.

According to you:

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

So 3 days later there was an item distribution run and I wasn’t included! I’ve about had enough of all this, my ticket was submitted on 25th August, 31 days later and I’m STILL waiting! Was I really “In queue, awaiting distribution” as you claim? If so, why have I not received any in-game mail containing the replacement items?

Ticket Number: 120825-035702 STILL AWAITING RESOLUTION

Ticket #
120919-000996

lowkenshin.9518:

Hi Gaile,

Hope all has been well.
I wanted to follow up regarding not yet receiving an in game email containing my purchased deleted CE items.
I was informed three weeks ago in an email by (Bridgette @ 09/06/2012 10:36 PM) that I should be expecting an in game email containing my deleted purchased CE items. I’m also concerned that if you did resolve this issue your team may have sent the in game items to my old account which is INACTIVE Account: lowkenshin.5107. It still used the same email address but the 4 digit number changed when I linked my Guild Wars 1 account to to my Guild Wars 2 account. This four digit number change happened after I had sent this incident report.

This is my main account which the ingame items should be mailed to.

Incident Report: 120828-004070
ACTIVE Account: lowkenshin.9518
Email Address: <snip>
Character Name: Kahlan Of Aydendril

I’m a little concerned it’s been resolved or forgotten. If your team could please respond back just to let me know that you’ve received my past emails I’d greatly appreciate it. I Love the game, keep up the great work!

Thanks for the help,

<snip>

FYI, it’s never a good thing to include ANY personal info (name, email, etc) in a forum post, so you may want to edit your post to remove such info!

Still have not received my items, as well.

My closed ticket is #120912-003849
My new ticket is #120925-004502

Thank you.

I posted in the 5 days or older thread, my ticket number 120825-003004 was updated as being apart of the next distribution, but I did Not receive anything in my game mail as far as DDE/CE items.

My ticket is #120925-004758

Would love to see my items again.

My ticket # 120828-005612

I would like my chalice of glory and tome of influence restored please