Different phishing scam email

Different phishing scam email

in Account & Technical Support

Posted by: weee.8962

weee.8962

I panicked this morning when going through my email and came across this one and submitted a support ticket, after which I actually woke up and figured it was just a phishing scam. I kind of wish that I could take down my support ticket so that you guys don’t have to waste time on it haha. I redacted the link the email provided, if you would like that link, let me know. The contents of the email are:

Your e-mail address has been changed. The next time you log in to your account, please use the new e-mail address.

To confirm this change, please click the link below.

LINK REDACTED

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Sincerely,

The Guild Wars Support Team

Different phishing scam email

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Actually, it might not be.

Please check this post for more info: https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page/16

Different phishing scam email

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Those who have been invited into the test really need to read the first e-mail, so that they know to expect and ignore the “your info has been reset” second e-mail. But if that e-mail didn’t reach you, I can understand your confusion. So please read the thread linked in the post immediately above and that may explain things.

I believe this is not phishing, but part of the invitation and enrollment system for Edge of the Mists testing, but you are wise to be cautious and delete, as anyone should for an e-mail that requests confirmation of a process that the player did not initiate.

After all, if your credit card company wrote and said “Your account is now in the hands of Thadeous the Thief, please click to confirm” you’d delete (and not click) in a New York Minute, right?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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