Guild Wars 2 Forum - Account & Technical Support

Email Authentification broken - Fix when?

It looks like the email authentication is broken and does not send out emails to your email address. At least a few German users have that problem.
https://forum-de.gw2archive.eu/forum/support/account/E-Mail-Authentifikation

It broke down within the last two weeks, as I logged in fine, from another than my regular IP, two weeks ago.

When will this be fixed?
I don’t think that we should disable a security feature just to make it run from other IPs.
(and using the mobile app is no alternative for a broken feature that is supposed to work and protect the customer)

Member of The Guildwars Online Guild [GWO]
Still keeps a volume of Kurzick poems ;)

Email Authentification broken - Fix when?

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

I think each and everyone with this issue should file a support ticket. It can very well be that they all use the same email-provider and they accidentally blocked it. Support can easily see that if they all make tickets, and off course contact that provider to explain why they shouldn’t block gw2 mails

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Email Authentification broken - Fix when?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We would really appreciate it if those of you who are having this issue would kindly submit a support ticket through the “Ask a Question” tab on that linked page. We want to know more about this and analyze if there’s a widespread issue. If not, we can help you individually. Danke!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet