Gathering tools refund query

Gathering tools refund query

in Account & Technical Support

Posted by: Zaoda.1653

Zaoda.1653

Hi there, I don’t know if Anet can help me here, but I was just inquiring about a refund of gathering tools I had purchased in the past.

You see, I deleted quite a few infinite gathering tools from some of my previous alts simply because I wanted to re-roll my characters, and I knew that since the gathering tools (at the time) were soulbound, there wasn’t any point putting them in the bank because I’d have to keep my alts to exchange them for account bound ones if there were any changes in the future (and with limited character slots, why would I keep those alts? Knowing account bound gathering tools may have never come).

In hindsight if I knew the gathering tools were going to be account bound, I would have just waited :-( I spent at least $100 real life cash on getting enough gems for those gathering tools for my alts too (I kitted them out pretty well). I was gutted when deleting them, but knew that the day they’d become account bound would most likely never come – how wrong was I?

Needless to say it was a huge 4,800+ gem mistake (yes I know you get 8,000 gems with $100, I bought other things too y’know ;-P), and a lot of real life money down the drain.

I don’t know if it’s refundable because I deleted my alts, but surely it would show in my transaction history anyway? I have 100+ emails and delete all my irrelevant old transactions so I won’t have any record of it, but Anet would probably have a list of what I have bought in the past hopefully, and see how many gathering tools I actually have on me in-game.

I’m not talking about the infinite tools on my elementalist (Audacious Ignatius) or the recent account bound bone pick I just bought for my necro (Avakos Spinechill), I’m talking about some of the consortium harvesting sickles I bought for my alts a while back, and possibly 1 or 2 alliance mining picks I may have bought? Though not completely sure on the lost pickaxes. Anet might know. What I 100% do remember buying though was at least 2 harvesting sickles for my alts though (Devon Thackeray – a ranger I once had which had a consortium harvesting sickle, since deleted, and Atreyu Dreammaker, a Mesmer I once had which had the other sickle on him, since deleted)

But yeah, just wondering if it was possible to get a refund for those deleted permanent gathering tools, or whether it’s just a case of ‘should have held on to the alts incase of this account bound gathering tool update/change’.

I thought I would post this anyway, because it’s better to ask and know where you stand, than to let something go and forever ask ‘what if’.

Thx for reading

Forever a supporter of more male skimpy armor

(edited by Zaoda.1653)

Gathering tools refund query

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

My guess is no. You deleted them knowing at the time that you were losing the use of them and the loss of the money you used to buy them. Their answer in the past to someone who deleted characters with items on them is that typing the name in the delete box is the warning that you will lose everything. You can wait and see if Gaile will answer your question. She doesn’t comment on all threads but she might, to say one way or another.

Out of curiosity, why didn’t you just buy more character slots instead of deleting high level toons? They sell those in the gem store. Since you have the option to buy more character slots, you could have done that instead of deleting toons with gem store items.

(edited by Astral Projections.7320)

Gathering tools refund query

in Account & Technical Support

Posted by: Zaoda.1653

Zaoda.1653

A couple reasons I didn’t buy more character slots:

1) I don’t really like buying more character slots because I only usually play ele/guardian (and have multiple guardians of different races today, lol), but I had a Mesmer specifically for puzzle jumping because I fall a lot and the portals come in really handy, and the Ranger, well, I don’t go with them anymore but thought I would experiment at the time. Infinite gathering tools for those alt mules at the time made levelling faster for me, and also the convenience factor of gathering valuable items from nodes while traveling just came in really handy.

and

2) It would have been pointless buying another character slot on the off chance that one day things might change, and knowing I couldn’t transfer the gathering tools (at that time anyway). Furthermore, even if I did spend a hefty 800 gems for another character slot that I would most likely never use, it would probably be for storage purposes rather than actually playing another char, and I manage fine with 4 bank tabs, so I don’t ever really need additional character slots.

My guess too is that it won’t be refunded, but I might as well ask. I think the lesson here is that I should just hold on to things that might be account bound in the future. It’s just frustrating that players like myself have to keep those characters on the off chance something might change. Not to mention $100 for me is a lot IRL, so to find out I could have saved myself a lot of grief in hindsight if we were told the gathering tools would become account bound in the future… it’s just a very bitter pill to swallow, especially considering I like to support GW2 via the gem store. I must have spent over $300 by now, minimum.

Forever a supporter of more male skimpy armor

(edited by Zaoda.1653)

Gathering tools refund query

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

I bought extra slots so I could have one of each profession, a mule for storage, an extra when it was on sale in case they ever have new professions or races, one for the occasional key running, and then one because I decided to reroll a profession but didn’t want to delete my max level toon. ^^

The ones I’m not currently playing are parked in Frostgorge for a daily ori/ancient wood run. They earn their keep that way.

Gathering tools refund query

in Account & Technical Support

Posted by: Zaoda.1653

Zaoda.1653

That’s a good idea. I also have one slot for black lion key running (although it gets extremely tedious and I hardly ever bother with it these days XD).

Forever a supporter of more male skimpy armor

Gathering tools refund query

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

The process of ascertaining your eligibility for receiving a refund involves getting in touch with Support through a ticket. They can explain the details. I don’t believe that refunding gems for items that were deleted weeks or even months ago is not a likely part of this program, but the agent will be able to provide the exact specifications of the refund program.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet