Guild Wars 2

Hello,

I recently purchased a bank tab expansion via the gem store. According the description, it states that “each account can purchase up to 7 additional bank tabs including any previously purchased ingame.” My understanding of this is that I could buy up to 7 of these gem store bank tab expansions, in addition to whatever I have previously bought, bringing my total bank storage up to 15 slots. However, this appears not to be the case. When I attempted to use this bank expansion item, I got an error message that I already have the maximum amount of storage space. Thus, I have several questions, in addition to some requests:

1. Are there plans to increase the amount of storage space players may own?

2. If not, may I have my gems refunded?

3. Additionally, if there are no plans to introduce further storage space, can it be made so that players who already have the maximum amount of storage cannot purchase the gemstore bank tab upgrade?