Guild Wars 2

Clicking “Guest” generates an obvious, intentional, look-at-what-you’re-about-to-do confirmation from the game.

Clicking “Transfer” does NOT generate a confirmation; instead, it transfers you. Period. It just take the gems and your kitten is on the server with no recourse for 7 days.

Was it my fault? You betcha. I own it. I made a mistake and I paid for it. Literally. Am I ticked beyond words? You betcha. But at this point I’m not certain who I’m more angry with…

I’ve sent in a ticket basically begging you folks to keep my money and transfer me back to my home server b/c I lead a WvW guild. I did this yesterday, the moment it happened. No response. Still. Not even an automated “we got your ticket” email.

I’ve tried registering on the support site and apparently my email isn’t recognizable, even though I use it to log into everything else GW2 related (unless the support site is down, which I doubt :/).

I don’t know what else to do other than wait 6 more days and pay for yet another transfer back to where I belong and chalk it up to a lesson learned. One thing is for sure, I won’t Paypal my way to gem purchases that exceed 1000 gems ever again.

:/

I paid for my transfer, because my bro was on another server, but he no longer plays, and now I’m gonna transfer back.

But, I was wondering why we don’t just “unlock” the servers we pay to transfer to, and then are allowed to move between those servers free of cost. I mean, $25 to transfer and we can’t go back to our starting servers without another $25?

Ven Zehn.6573:

But, I was wondering why we don’t just “unlock” the servers we pay to transfer to, and then are allowed to move between those servers free of cost. I mean, $25 to transfer and we can’t go back to our starting servers without another $25?

I am sure the pvp griefers would love this idea.

Sorry Ven, that’s a horrible idea in terms of the WvW content, griefing and opportunistic players.

Thank you, Gaile. I remember goofing w/ you in GW1, Lion’s Arch…. I remember a frog was involved ^^

Anyway, I’ve checked all possible files and sadly the only “Anet” emails anywhere are the bogus ones; hence, I have no 12-digit ticket number for this incident. (if it was contained in the original in-game ticket, I completely missed it)

I’ll be happy to write a post in Suggestions. I’ve not reticketed, but I have submitted a Support smthg-or-other via the main site where I included my email, my cell #, my game’s serial code (my first-born male child, etc xD). I’ll repost here if nothing comes of that attempt.

Thanks!

Feramoan.8906:

Thank you, Gaile. I remember goofing w/ you in GW1, Lion’s Arch…. I remember a frog was involved ^^

Anyway, I’ve checked all possible files and sadly the only “Anet” emails anywhere are the bogus ones; hence, I have no 12-digit ticket number for this incident. (if it was contained in the original in-game ticket, I completely missed it)

I’ll be happy to write a post in Suggestions. I’ve not reticketed, but I have submitted a Support smthg-or-other via the main site where I included my email, my cell #, my game’s serial code (my first-born male child, etc xD). I’ll repost here if nothing comes of that attempt.

Thanks!

Yeah, those in-game tickets are quite different from support tickets, and it sounds like what you originally filed may have been a bug report (to which I’ve never seen any reply after a dozen or so over the past year).
Just to be sure, did you create/login to a support account at http://support.guildwars2.com and click on “Ask a Question”?

Yes I did, Roy, thank you. I did so (again) last night and recieved a response, one that told me my account was ineligible for such assistance — no explanation as to why, etc. So, basically, I’m screwed.

Upshot: A failed UI design forced me to pay 1000 gems to accidentally transfer to a server. I must wait 7 days to pay almost double (1800 gems) to return to my original home server because apparently Anet doesn’t see it that way.

Give Gaile the ticket number from that response. She’ll follow up on why your account was deemed ineligible or whatever other weirdness is going on.

I really don’t understand why Guesting has more confirmation requirements than Transferring. The worst penalty for incorrect guesting is 24 hours without being able to play with your friends, chase world events, or buy obby shards in Orr. The least penalty for a mistake in transferring is hundreds of gems and 168 hours of being locked out of WvW. (And it’s much worse if you accidentally change regions.)

edit:
I’ve added my +1 to Feramoan’s formal suggestion at:
https://forum-en.gw2archive.eu/forum/game/suggestions/Guest-Transfer-button-interface-issues/

[Incident: 130726-000533] — I apologize for not getting this to you sooner but I had to walk away from this issue for a while. I’ve been such a huge Anet fan for so long, and this little tick has been so disheartening, it required I put myself in “time-out” lol.

I get that server reset is something you don’t do. If it’s unprecedented and never been done — fine. I’m not certain if it is, however, and now I’m quite curious. The language in the incident report clearly says that my “account was ineligible,” which made bells sound in my head.

I’m also willing and on board for paying 1000 gems for misclicking. My mistake — lesson learned.

What I’m NOT okay with is paying another 1600 gems to return when my ‘punishment’ is up.

I buy gems w/ USD, not game gold. I believe in supporting Anet monthly as though I were paying a subscription fee so, I buy gems via PayPal every month. Sadly, I recently increased my purchase from 20USD to 50USD, which is why I had enough game currency laying around to accidentally transfer. I guess no good deed goes unpunished.

:(