Guild Wars 2

One of my guild members has been trying unsuccessfully to regain access to his account through the support ticket system after Guild Wars stopped sending him Authentication emails. After recieving two generic “Are you having trouble verifying your email address?” and “Have you checked your Junk mail?” emails. Someone said they were going to escalate the ticket.

He was able to give all the information requested of him by support including questions like what guild are you in, what ISP are you using, where did you purchase the game etc. The only thing he wasn’t able to give was the serial number due to deleting the email that contained it.

His ticket number is: 130627-003913

If someone could have another look into this it would be much appreciated as it has been close to a week and he cannot even login to his GW1 account which is linked to his GW2 account.

Thanks.

I would like to reinforce this.
We are missing our friend dearly in-game and it’d be a shame if he’d miss out on all the new features that are being added in.

Many thanks!

If it has been 3 full days since your guild member last heard anything with his ticket, the ticket number can be posted in the stickied 3-day thread here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

But only if 3 days have passed since your friend last heard anything. It doesn’t matter how long he’s been unable to log in. The 3-days is in regard to the time a response was last received in the ticket.

Also, I recommend not posting “testimonials” about your friend. That’s frowned upon by ArenaNet and won’t help your friend’s ticket at all.

Knew there was a thread I missed in the stickies! Thanks gassy.