Guild Wars 2

This week my firends account has been hacked, he lost 250 gold, all items, everything and his cleaned character was send to another server.

I talked with him recently he told me that ANet answer was: “from the technical side it’s impossible to give his items back”.

My question is: Is this true ? If yes I have to hank You for those wonderfull 5 months of playing but I will not play a game in witch my robbed items, money, recourses will be gone endlessly. It would be a waste of my time to play GW2 wich I found up until now the best MMO I’ve ever played.

I would be glad of any answer.

This has happened to me, if this feature is being implemented soon is it likely at all that I might get any of my stuff back?? I just lost over 400 hours of gameplay essentially

This just happened to my friend last night, hes been working really hard for a very expensive exotic bow and now all his progress is gone, i honestly worry about him wanting to continue playing after this

When this feature is released, will there be any way to compensate these people for what they’ve lost? Surely you can track the items leaving 1 character and being sent to another in mass.

I’m gratefull about a fast answer.

It’s nice to know that something is being done in this direction – I can’t even imagine seeing all those hours lost with any possibility to get them back.

I got my answer.

I havn’t – what about those people who have already been hacked and lost 100’s of hours worth of stuff? The game should have launched with at least enough logged into to return items to stolen accounts.

I would like to know if my friend is going to get his stuff back, or if hes going to quit

Mine quit… sad To say, but I would do the same thing and I understand him perfectly.

I also still feel unsure – this might happen to anyone. It’s too risky to obtain or have any “rare” goods now. I’ve cancelled my legendary creation. I even play the game with less entusiasm as I did now… Just doing stuff that if lost i won’t be regretting much.

Gaile, this statement of “very soon” has been used for over six weeks. Surely you can narrow it down a little more then that. There are a lot of people sitting on the ege of their seats waiting for this “very soon”…. so how soon is “Very Soon”?

I have had the very same problem and have submitted a question form to the support staff.
All my crafting mats, my exotic gear, my Karma jugs, my gold, – Even my Guild Bank has been stolen from.
On top of this, all the stuff I purchased from the in game Shop, with my REAL cash, has also been stolen.

This is just unacceptable, and A-net need to get this sorted, otherwise more people will suffer, and eventually the game will just have nobody playing it for fear of losing all their stuff.

Wouldn’t a non-deletable outbox in the mail solve this problem? because we would know what was sent, to which account, by who, at whatever time – Making it possible to get full details of the thief, and to get the stuff back?

Since my topic was closed I allow myself to copy this post here.

Yesterday my account was stolen. After Anet reset my password I found my character with stripped or broken armor, all my crafting stuff sold on trading post, ~500.000 karma points vanished just like my gold deposited in bank.
All I got from Anet was reassuring mail

“In regards to any missing items, we are currently technically unable to provide restorations or any direct assistance in reclaiming what was lost. We understand that you may have become attached to the characters that are missing items, so to get you back on your feet and playing once more we would suggest seeking out the ‘Renown Heart’ NPCs that have had their tasks completed. They tend to provide useful gear for small amounts of Karma.”

And how its possible that experienced developers like Arena Net dont have character database/backup to solve situation like this. Hundreds people like me invested a lot of time, real money ( buying game and buying gems for real cash ) and you leave all of us with “we are currently technically unable to provide restorations”.
Now my friends realized that they can lost everything from last few months and you can’t do nothing about it.

Gaile Gray wrote 2 months ago ( https://forum-en.gw2archive.eu/forum/support/account/Hacked-lost-a-lot-of-stuff-almost-lost-faith-in-the-game-but/first#post277412 )

“We are working on an account restoration system that should be in place pretty soon. This will roll back the account to a point prior to the compromise, once certain parameters are met. We’re very much looking forward to being able to do this for players!

In the meantime, thanks for relaying the story of the nice player. I only wish I knew his/her name so I could send a note of thanks, too. What a great thing to do for a fellow player!"

So when can we expect those “account restoration system”? Or we will have to do everything from the start?
I`m sorry but it is unthinkable that you can’t guarantee that our cash, items etc. etc. are safe on your servers or database and can just vanish in a matter of hours.

Since this topic hasn’t been locked yet I’ll take what I can get.

Hacked about a week ago for a brief period, when I was able to get back on everything was gone, sold off and currency transferred to someone else even vanity things that had no use to them was destroyed to make way for more bank and inventory space for whoever was planning to use it as a bot account.

Needless to say I contacted support and their response was the same.

“In regards to any missing items such as gold or items, we are currently unable to provide restorations or any direct assistance in reclaiming what was lost.”

I was angry at the time, no actually I was furiously disappointed, my entire interaction with support seemed to consist of me trying to grab at air whilst they sent back generic responses Ctrl-C – Ctrl-V’d from a manuscript.

My final response to them was as follows.

“In light of this I am now going to request a full refund of my purchase of Guild Wars 2 Digital Deluxe Edition as well as any subsequent Gem Purchases tied to said account within reason of purchases made on PayPal and PayPals refund policy.

Considering the fact that digital goods bought not only with the purchase of the game itself but the subsequent purchases of Gems after that are now completely absent from my possession due to lack of product security and now have no means of retrieval or recovery in case of such an event I believe I am well within my rights to retrieve my money, even if I cannot retrieve my time.”

I was considerably angry at the time, I had asked to be forwarded to billing and support, that never happened.

Then I saw Gaile post this 11 days ago on the day my account was hacked.

“Yes, account restorations are very close to being rolled out for all players. There will be qualifiers and requirements, of course, so not every account will be rolled back upon request. (For instance, restorations are only for compromised accounts.)
We’ll have more information in the next few days.”

I privately messaged her with no response, I then opened up a new topic to try and get some questions answered which consisted of a few follow up replies from other people with the same questions in mind.

I went to check back the day after and that topic had been merged with someone else’s, her reply that was directed at me was that she couldn’t divulge any more details at the given time, then that topic was locked.

I did more backtracking and found another response from you 2 months ago that said that this system was “very close” to being implemented, in that respect I have no idea how long this wait will actually be or whether or not it will even work for accounts compromised prior to it’s implementation, should I be waiting for this system to come along and fix what has happened or am I done from the outset and should continue to pester billing and support then move on, who knows.

[Segmenting Post]

[Continued]

You mentioned that this system would be forward looking as such it would be directed at accounts compromised after it’s implemented but then someone else prior to that statement said that it would work for all accounts prior and after the event, you yourself said that if the user hadn’t logged in and moved forward with their progression they may be applicable.

All of the statements I’ve found have been vague at best, and if they weren’t vague they were conflicting and yes I understand that you yourself cannot divulge specifics at this current point in time nor am I trying to imply that any of this is your fault and I honestly find that people attacking you in such a manner to be disheartening but at the end of the day this is a major flaw in Arena-Nets infrastructure.

Something that should have been present on day one isn’t, the fact that items in a cash shop payed for with real money can be destroyed by account compromisation with no way of recovery on Arena-Nets part is quite frankly disturbing.

You’ve got people slowly trickling in reporting about these issues with varying attempts at responses to them followed by locked topics again and again and again, there’s no real way to grasp how wide spread this issue is because individual topics continue to get locked and then pushed down the chain and there isn’t a thread that exists in plain view for users to have an open discussion about this particular issue or you’re confirmed comments on the system itself and it’s progress as it comes to light.

If a central discussion can be had on the subject of “Karka chest distribution” why can’t this topic have the same treatment, users who are afflicted with this issue shouldn’t need to make it their day job to piece together small details about what has been said in the past with this issue retracing to current relevant information from you and other people on top of securing their services, changing passwords, emails and generally acting as damage control at the same time.

I understand the need to lock topics and let them drop to keep the forum itself clean and relevant to both it’s moderators and user base but what is currently going on isn’t helping this issue in most users eyes, what it looks like to them is that information is sparse, topics are being locked and that the team itself has it on their to-do list with no real confirmed information, hence why people continually create single threads for this issue repeatedly.

If nothing else comes from this post at the very least please PLEASE create a thread with gathered relevant information that won’t get locked so people know where to get and respond to such a topic, so some sort of long weathered discussion can be had on the subject until this system is implemented, letting individual posts be replied to and then dropped down the feed isn’t helping anyone, company transparency should be the game at this point not, we’re sorry but this has been talked about multiple times please refer to my responses in such threads on page 3-4-6-10.