Help! Accidently bought 42K Karma Item. Rollback please?

Help! Accidently bought 42K Karma Item. Rollback please?

in Account & Technical Support

Posted by: Aesa.4819

Aesa.4819

My mouse accidently double-clicked when I only meant to select the item, resulting in me buying a 42.000 Karma item I can’t even use – that was all of my Karma!
Is there a way to roll back this purchase? This really screwed me over..

Screenshot:
http://i.imgur.com/R2LyI.jpg

I would also really suggest an optional ‘Confirmation Box on Purchase’, or a 1 minute ‘safe window’ for re-selling accidental purchases.

(edited by Aesa.4819)

Help! Accidently bought 42K Karma Item. Rollback please?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I’m sorry, account restorations are not available at the present time. They will be offered in the future, but a policy will be developed about the parameters for offering a restoration. In Guild Wars, accounts are restored only for account compromise issues and not for player errors.

I have seen suggestions about a “confirmation box” or about a “undo” option for mistaken purchases (say, while still in the window, that sort of thing, definitely not minutes or hours later). I don’t know where either of those ideas stand, but the devs are aware of the suggestions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Help! Accidently bought 42K Karma Item. Rollback please?

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

They could just code the sell tab to allow you to resell the item back for its original currency. It wouldnt take much coding at all to achieve, and could easily be hotfixed in.

Help! Accidently bought 42K Karma Item. Rollback please?

in Account & Technical Support

Posted by: Aesa.4819

Aesa.4819

Thank you for the (quick) response Gaile!
I’m sorry to hear that, that was a month+ of my time

I do hope there will be some optional “safe option” for buying, I’d hate to have this happen to me again.
I know Dota2 has a 10s re-sell option for mis-purchases, Rift has an optional confirmation-box-on-purchase, I really think those features are great – hope they get in some day

I’ll probably refrain from even talking to Vendors in the meantime, quite sad – but I don’t trust my mouse any longer:/

Thanks for clarifying though.

They could just code the sell tab to allow you to resell the item back for its original currency. It wouldnt take much coding at all to achieve, and could easily be hotfixed in.

Yes that would be great! I’ll hold on to my mis-purchase in the meantime, hoping for something like this to be coded in.

Help! Accidently bought 42K Karma Item. Rollback please?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

They could just code the sell tab to allow you to resell the item back for its original currency. It wouldnt take much coding at all to achieve, and could easily be hotfixed in.

Please, do not make assumptions like “It wouldn’t take much coding at all” or “(it) could easily be hotfixed in.”With all due respect, no one has the ability, externally, to assess such situations, to know how much code it would indeed require, whether it could be hotfixed in, or if indeed either of those suggestions is the best in the overall game programming.

It’s nice to share your suggestions, but we want to avoid uninformed statements-as-fact, for they are not helpful and may lead to further misunderstandings.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet