Hoping to buy the game for a friend...

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Martut.7531

Martut.7531

Q:

I live in the USA. I have a friend who’s shown interest in the game, but she lives in the UK. I was hoping to surprise her with a gift, but I’m worried about this whole “region lock” business so I figured I might as well clarify before I try anything…

If I were to buy her the game, would she be unable to play/register it because it was purchased in my region? I’m just worried because it’d be a really cruddy gift if I were to try to make her buy it.

So, as someone in the Non-EU Region, how might I go about buying the game for someone in the EU Region? Or is it impossible?

(I tried using the Search function but it doesn’t seem to lead me to anything. Sorry if this has been asked a thousand times before.)

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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A:

I discussed this with our Billing Team, and here’s how things work:

Yes you can purchase an Non-European (also called North American, but it covers any region except Europe) code from buy.guildwars2.com for your friend in EU and she will be able to register and play the game with that code. However, if that happens, her account always will be a Non-European account and if she wants to add codes to it later — say, though Gem Store purchases — she would need to acquire Non-European codes for those purchases, as well. That would make it more difficult for her in the future.

Instead, we recommend that you purchase your friend a boxed copy of the game from one of our authorized retailers in her European region that can ship the game box directly to her address in Europe. This way, she will have a European game and adding codes in the future will be possible.

I hope this is helpful, and thank you again for sharing Guild Wars 2 with your friend!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hoping to buy the game for a friend...

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Unfortunately, your friend can only register a game bought from her own region (EU). You might send her a gift credit card or something of that sort. Or maybe deposit some cash into her Pay-pal account, if she has one. Or send money to one of her family members?

She would not be able to register an NA copy of the game from the EU.

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

The only other possible way would be to ask support for help – not sure if they can but they’d be the only ones who could I think.

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Let me double-check on this one and I’ll let you know ASAP. I do not want to write less than clearly about how this works, although I’m pretty sure I know.

Thanks for the generous thought of gifting the game to your friend!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Taygus.4571

Taygus.4571

I recently asked a similar question for a friend in the US. (I’m in the UK).

The game has to be got in the country she’ll be playing in. (Once registered it can be played anywhere, but you’re going to have to gift her a UK version of the game. Unless she’s travelling to USA soon :P ..)
She can then choose NA servers, no bother.

But the actual game has to be got in the country she’s in. (This is because of trade laws.) A USA registration key, will only work in the US.

How about sending amazon uk voucher? or buy gamestop voucher online? You could also transfer the cost of the game to her paypal and tell her exactly where that is to go :P

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

That’s an interesting update. According to the Knowledge Base, we can’t buy an NA version and register it in the EU.

‘For customers in the North American and European regions, upon registration our servers will perform a one-time check to ensure your serial code matches the region you are connecting from. Customers in North America must register the North American version of the game; customers in Europe must register the European version of the game;…’

Perhaps, someone could update the Knowledge Base with this new information. =)

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

That’s an interesting update. According to the Knowledge Base, we can’t buy an NA version and register it in the EU.

‘For customers in the North American and European regions, upon registration our servers will perform a one-time check to ensure your serial code matches the region you are connecting from. Customers in North America must register the North American version of the game; customers in Europe must register the European version of the game;…’

Perhaps, someone could update the Knowledge Base with this new information. =)

I agree, that would be a good idea. I’ll ask our KB person to verify all the details in that article, and thanks for pointing it out.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hoping to buy the game for a friend...

in Account & Technical Support

Posted by: Taygus.4571

Taygus.4571

That’s an interesting update. According to the Knowledge Base, we can’t buy an NA version and register it in the EU.

‘For customers in the North American and European regions, upon registration our servers will perform a one-time check to ensure your serial code matches the region you are connecting from. Customers in North America must register the North American version of the game; customers in Europe must register the European version of the game;…’

Perhaps, someone could update the Knowledge Base with this new information. =)

“According to the Knowledge Base, we can’t buy an NA version and register it in the EU”

That’s it exactly what it says.

“For customers in the North American and European regions, upon registration our servers will perform a one-time check to ensure your serial code matches the region you are connecting from. "

Registration is to do with the serial code you get with the game. And the country you are in. It does not have anything to do with the server region.

It is a little confusing.