Guild Wars 2

Hello Gaile, hopefully you can clear something up for me. I recently lost my Fused Dagger and opened a support ticket (#507677:Missing Item), as I wanted to confirm if it was due to my own error, or a server error, as I noticed its absence during a server maintenance period around 12am EST April 3.

In my ticket, I made it clear that if it was my own fault, I understood that it was my own problem to fix, but as do not recall destroying it I wanted to find out what happened. I was expecting 1 of 3 answers, any of which I would have accepted;

1)Its your fault, deal with it
2)It was a server error, but we cant help you
3)It was a server error, we can help you

The response I got was that the logs for the item were missing, and they didn’t know what happened. Repeated inquiry on what this meant gave me little new information and has made me more and more frustrated.

I’m hoping you can answer two questions for me, that no matter how many times I asked, were looked over by CS.

Taken from CS exchange:

1)From my understanding, the logs that you have should be able to tell
you the item history, or something of the sort, otherwise checking said
logs would tell you nothing. So CS telling me that they cannot locate them
tells me something is wrong.

CS claims that there is no possibility of a server error causing an item deletion. Now I firmly believe that arenanet servers are stable, well built systems, but realistically such a claim is impossible to make, especially with maintenance going on at the time in question. Similar disappearances have been reported to me by other players as well.

If these logs are missing, does that not warrant further investigation regardless of how stable the servers are?

2)I’ll reiterate that if it is found that I destroyed the dagger by my own mistake that the issue would be settled, but if a server error is found to be the cause, will it be possible to restore the skin or am I out of luck(and 300g) either way?

Forgive me for being persistent with this issue, but the lack of clarity I was given by CS was not acceptable for me. Thank you for your time Gaile

~Pathos

Bump for visibility

You need to post this in the 3 day or more thread for Gaile to look at it. Making a thread like this is not how the forums are supposed to work.