Guild Wars 2

My friend(who can’t post here) has been waiting to be able to play Guild Wars 2 again since the second day of head start. He bought the collectors edition and would very much like an actual answer to his ticket.

I’ve posted this in the old/unresolved tickets twice. We were very discouraged to see that there have been responses to numerous tickets that haven’t been open as long as his. GaileGray, I know that you are busy and have a lot of people to help out, but would you mind trying to get him an answer? He’s been waiting since 8/26/12 to be able to play this game again. Thanks!

120826-004269

You stated on page 10 about two hours ago on the old/unresolved ticket thread that his ticket is resolved.

Actually, it isn’t resolved, now when he tries to log in to ncsoft’s website it says the password or name is incorrect, when he tries to get a new one it says his email doesn’t exist. Further, we would not even have known that it was resolved had you not taken the initiative to tell us(we appreciate that.) Now he can’t even get into his ncsoft account, thus, he is still unable to play gw 2 unless he applies his serial code to a new email, which with as much effort as he put into Guild Wars isn’t feasible. We’d appreciate any further assistance.

Basically though, when he tried log in he got a message saying his account is blocked, now, after you marked the ticket as resolved it is acting like his account doesn’t exist. o_O

I support this thread.

I used to work tech support so I understand exactly what you mean! Both my friend and I appreciate all that you are doing!

Thanks for the support as well Exorno!

[loyheta.7294] I can not fathom how stressing your job is Gaile. I’ll send you another cupcake to get your spirits up!

Ticket has been confirmed as resolved. Thank you very much for the assistance GaileGray! I really appreciate the hard work and dedication that you have provided myself and others that have been experiencing issues. =)

Sincerely,
Kryonidus
Ticket #120826-004269 Resolved