Guild Wars 2

gdortchjr.8750:

It honestly baffles and concerns me how you can accidentally ban accounts “humanly” that had ABSOLUTELY nothing to do with something that is so obviously a cheat. Quit trying to cover your kitten butts and be real.

It was a script that went through and banned us and it is obvious. Good day.

That isn’t in the least obvious. I can think of at least a dozen circumstances in which human error would be the ultimate cause of the wrong people getting caught in a group-ban. The least complicated example ends with:

A list of secondary accounts is presented for possible bans and/or suspensions, as they might have been used to launder ill-gotten gains. The person tasked with confirming each case mistakenly uses the wrong tag, marking the ban-worthy accounts as ok and the ok-accounts as bannable.

I’ve seen things like that happen at big and small firms, especially when people are working on a tight deadline.

mercury ranique.2170:

Anet has stated more then once that people are NOT banned automaticly. Everything is reviewed and if one is banned falsly that is a human made mistake.

If they review stuff with the same attention they “read” support tickets you would prefer it was automated.

Mike O’Brien.4613:

I’d like to add some detail to what Gaile wrote above.

It was not possible to perform this exploit with an unmodified game client. Those who performed it knew exactly what they were doing.

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively. Our goal is to only ban when we’re sure that the account maliciously participated in the exploit, or was used for muling or distributing the proceeds.

In this case we made a mistake and banned some unrelated accounts. It was human error, and we apologize. We unbanned most of them in a batch last night. But, upon reviewing appeals, we can see that we missed some, so we’re going through and unbanning those too.

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.

~ MO

That is good to know I wouldn’t have been able to do it accidentally.

I am still curious what the exploiters wound up doing that normal people couldn’t. If this finally did away with all the teleporting resource node gatherers, I’ll be VERY happy

Kayeli.2305:

Is that ANet’s fault? Yes. Did they apologize? Yes. Would you rather them sit back and do nothing?

Thank you ANet, apology accepted.

So, how about if the botters/exploiters apologize? I hope Anet does not accept, because they are scum and I dont want scum playing the same games I do. As I wouldnt accept Anet apologies if they banned me wrongly.

toafarmer.8401:

Kayeli.2305:

Is that ANet’s fault? Yes. Did they apologize? Yes. Would you rather them sit back and do nothing?

Thank you ANet, apology accepted.

So, how about if the botters/exploiters apologize? I hope Anet does not accept, because they are scum and I dont want scum playing the same games I do. As I wouldnt accept Anet apologies if they banned me wrongly.

Wow, I pity someone who accidentally runs into you. (note I don’t count DUIIs as an accident.)

Eglar.4027:

How long does it usually take to get an response from the Arena Net Support Staff?

Well, from the tickets Ive opened so far (nothing concerning a permaban, since I dont exploit, cheat or buy gold and appreciate Anet banning bots, gold sellers/buyers, cheaters, exploiters, scammers and all the scum – hope this is not your case), I can say it takes days for them to answer for the first time and weeks for them to answer what you are asking instead of replying with pasted answers.

As for my last ticket, the answer was pretty fast and satisfatory, which was really unexpected. So either I was lucky or their customer support has changed for better. But considering the number of bans we seem to have and that you have “criminal” status for them, might take long. In GW1 I had a 72h ban for spamming (criminal status sucks) and took them like a week to answer me (the ban was already expired and the event was over).

Mike O’Brien.4613:

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong.

Yet many players DO fear it, read the several posts in this thread alone citing previous exploits that at the time were NOT so obviously an exploit (eg. Godskull and Snowflakes).

Pretty much every thread where ban-reversals are discussed (of which there’s a steady stream) players post they DO fear a ban due to doing something that doesn’t require a game hack, which is what you’re saying was needed in this case.

For example, before the recent ‘boss chest’ change, in the main Hirathi event chain when the Seraph storm the Centaur’s main camp, the chest spawned after the Seraph broke the gates, ie. two events before the main boss event.

I found I could log in a toon AFTER that chest spawned and still open it, even though my toon wasn’t even in the game when it spawned and in some cases I wasn’t logged into the game at all.

I opened it on all my toons that could get there, was that an ‘exploit’? If so then I risked a ban doing something that the game allowed me to do. I assumed it was WAI since otherwise Anet would have fixed it: the change you did was clearly more than ‘fixing’ a bug (there are after all several world chests that are perma-spawned in those camps).

FEAR doesn’t need to be based on reality!

Mike O’Brien.4613:

Our goal is to only ban when we’re sure that the account maliciously participated in the exploit, or was used for muling or distributing the proceeds.

Yet there’s a never ending stream of threads on here which show so often you AREN’T sure and have to reverse the ban; or else your ‘sureness’ was misplaced.

You know, it’s easy to get the impression that Anet take the view, “if we’re not sure we’ll ban and see if they appeal” .. there are way too many ‘human errors’ here to be credible, frankly, or else the staff doing these reviews aren’t up to the job.

An occasional, isolated case maybe, but an never-ending series of multiple cases at a time, I find accepting ‘human error’ as an excuse hard to believe.

gassy.8975:

Example: Assume I am farming those bird/ostrich things in an area and am getting a slab of meat after every 5 kills or so and occasionally some coin. I then run 30 seconds to another area where I start killing birds. I get 10 silver, a slab of meat, and a piece of gear after EVERY kill. This clearly seems like a bug, and I’m not going to take advantage of it.

This aint a good example, sorry. I would probably never notice they are dropping 10s since I never check how much coin I get on loot and I dont even pay attention to loot (unless I get a wooden chest). I just press F brainlessly. I would probably farm crap for hours without noticing they are giving me extra reward (or worse reward as well) unless Im getting a crap load of wooden chests. Even if I noticed better drops, Id think its because those birds have a higher drop rate. I remember when the drop rate for dyes was wrong. I thought one day “nice, got a lot of dyes today”. Only knew there was a problem with rate after they announced it was fixed.

Another example: I am throwing stuff into the mystic forge and get mediocre stuff in most of my attempts. I switch one ingredient and suddenly I crafted something amazing that is hard to get based on my prior experiences with the mystic forge. I ask others and they say they haven’t heard of this before. I do the same thing again and get the same amazing thing. Again and again. Repeatedly doing this is probably an exploit and I’d deserve to be banned.

This is a better example.

It’s common sense in most cases.

Agree. I dont know what people did to get banned, but if I had to bet, Id bet the knew they were exploting. And they will keep asking “but what did I do?” because otherwise they would be confessing they were exploiting.

Kraggy.4169:

Yet there’s a never ending stream of threads on here which show so often you AREN’T sure and have to reverse the ban.

People lie too. Are you so naive to think exploiting individuals don’t come onto these forums and whinge they were “wrongfully banned”…

Gaile Gray.6028:

Nyspar.6103:

Automated banning system? Check out this Automated Support system

I put in a ticket as soon as I noticed I got banned. About 20 minutes later I was unbanned, probably when Gaile first posted in this thread.

I totally forgot about closing my ticket

I check today and there’s a automated-response from NCSOFT asking me to verify my purchase with proof blah blah before they can assist further, all the while I am not even banned anymore.

I would love that ticket number. Obviously, we could use it to train folks to answer better.

Pick 20 random customer support answers and you will have at least a couple that will be useful to train folks. Just saying.

So what’s the exploit? A little clarification so we can defend ourselves please?
Since you(ANet) is already aware of this exploit, and should be actively looking out for this exploit, there is no reason this exploit should be pose further problems for you.

Kraggy.4169:

For example, before the recent ‘boss chest’ change, in the main Hirathi event chain when the Seraph storm the Centaur’s main camp, the chest spawned after the Seraph broke the gates, ie. two events before the main boss event.

I found I could log in a toon AFTER that chest spawned and still open it, even though my toon wasn’t even in the game when it spawned and in some cases I wasn’t logged into the game at all.

I opened it on all my toons that could get there, was that an ‘exploit’? If so then I risked a ban doing something that the game allowed me to do. I assumed it was WAI since otherwise Anet would have fixed it: the change you did was clearly more than ‘fixing’ a bug (there are after all several world chests that are perma-spawned in those camps).

In my opinion, yes you where exploiting.
If you suspect that there is something fishy with it you should report it ASAP and try to avoid it and absolutely NOT repeating it several times.
If you come across a place where you think ‘Oh this was an realy realy easy way of farming Rares and stuff’ you should think twice.
If you get banned for exploiting and you didn’t do any intentional exploiting, there isn’t much you can do more than claim your innocence and see if they beleave you.

I am quite happy that it brings fear in to some people, these people are more aware of an exploit or not.

Also I beleave that exploiting requires alot of repeated action to one and the same bug/glitch or so… You have the time to stop and think ‘This isn’t right’.

Edit: And in this case where people where banned with no reason, they realy will have their accounts back since A-Net did an error.

Evning.8495:

So what’s the exploit? A little clarification so we can defend ourselves please?
Since you(ANet) is already aware of this exploit, and should be actively looking out for this exploit, there is no reason this exploit should be pose further problems for you.

What is there to defend!
Mike made it perfectly clear. You might have been banned for the wrong reason. They are sorry and you will be restored a.s.a.p.
If you are banned cause of this exploit you willingly installed third party software,wich was giving you an unfair advantage. There is no defense possible and in that case you are a bad person that doesn’t belong in this game or any online game. Cheaters can play Skyrim.

Kraggy.4169:

…
For example, before the recent ‘boss chest’ change, in the main Hirathi event chain when the Seraph storm the Centaur’s main camp, the chest spawned after the Seraph broke the gates, ie. two events before the main boss event.

I found I could log in a toon AFTER that chest spawned and still open it, even though my toon wasn’t even in the game when it spawned and in some cases I wasn’t logged into the game at all.

I opened it on all my toons that could get there, was that an ‘exploit’? If so then I risked a ban doing something that the game allowed me to do. I assumed it was WAI since otherwise Anet would have fixed it: the change you did was clearly more than ‘fixing’ a bug (there are after all several world chests that are perma-spawned in those camps).

Let’s use your example as a case study. I’ve underlined the most important parts:

First of all if you have found something that was to good to be true (first underlined paragraph), then, you had the following choices:
.1 – Let ANet know of this situation and keep it to yourself to avoid spreading a possible “not working as intended” feature. Only after ANet response if this could or not be an exploit (in this example it seems clear to me) you should open (or not) the chest.
.2 – Open the chest regardless of being an exploit or not. If by chance:
.2.1 – You are really that naive to not realize it could be an exploit, then your ignorance may get you banned someday.
.2.2 – You had the feeling that it could be an exploit but you decided to take the risk, that’s a different story and can be banned with no pity from the rest of us.
.2.3 – You deliberately knew it was an exploit, but your greed and selfishness impelled you to farm it “over 9000” times to accomplish your personal goals, then you are a kitten.

The underlined words of the second paragraph clearly states the reason of exploiting. Not all things that the game allows you to do are intended, and while the difference between what is intended and what is not, is sometime hard to judge, risking a bad judgment may get you banned!

ANet can only fix the exploits if they know what isn’t working as intended. Most of the times they find it though in-game reports of wealth, instead of the players report upon finding.

i.g.: Probably some alarm will go off, if my account get 1000 ectos in one day, and probably will need a detailed check to see where did i get them, and if it was from a legit way or not. Actions are taken solely based on ANET interpretation of the degree of abuse and truth be told, some honestly deserve the ban, although what we read here in the forums from the “allegedly innocent players” says otherwise!

/Cheers

TL:DR – To lazy to make one! Read the post or not!

Mike O’Brien.4613:

I’d like to add some detail to what Gaile wrote above.

It was not possible to perform this exploit with an unmodified game client. Those who performed it knew exactly what they were doing.

Thanks for this Mike!!! Just a suggestion to you guys at Anet. This type of response should happen immediately. Mods are watching these posts closing, locking, and merging threads as they go. Gaile also tried to calm the masses but it doesn’t help as much as the quoted text above. Let me explain…

As a player I hear about the ban. Anet is always very open about why they do mass permabans and what exactly the exploit was but in this case there is no explanation. News of a legitimate ban is always on the “trusted” sites like Guru, Massively, Zam, etc. In this case Guru is the only one that has any news and all they had is a re-post of what Gaile posted. Gaile is a sweet woman who has alot of love for this game and everyone in the community, but her post did not address the concern of every player, what was the nature of the exploit?

I fully understand that there may be information about an exploit that you don’t want the general public to have. That makes sense and is an acceptable reason to be cryptic or silent. The statement Mike made in this post does not go in to graphic detail about the exploit but it can help me better understand the nature of Anet’s mistake in banning innocent players (i.e. the cheater gave the mistaken player exploited funds without their knowledge). Seeing so many post back that it has been resolved already is also reassuring.

Long and short of it, a little bit of information goes a long way. Remeber the Reddit post back in the day? Aggressively confronting you’re customers in a public setting with the unfiltered truth may have been a bad business practice (which is why the post was shutdown imo) but everyone in the community respected you for doing it, the people who did wrong and knew it fell off their soap box!

Just my 2 cents!

Mike O’Brien.4613:

I’d like to add some detail to what Gaile wrote above.

It was not possible to perform this exploit with an unmodified game client. Those who performed it knew exactly what they were doing.

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively. Our goal is to only ban when we’re sure that the account maliciously participated in the exploit, or was used for muling or distributing the proceeds.

In this case we made a mistake and banned some unrelated accounts. It was human error, and we apologize. We unbanned most of them in a batch last night. But, upon reviewing appeals, we can see that we missed some, so we’re going through and unbanning those too.

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.

~ MO

Since this topic first came up it have been a hot topic in our guild and have been discussed over and over as many have been unsecured about what the exploit was and did they do something that wasn’t allowed without knowing it. This explanation will mean a great relief to a lot of gamers.
I would like to encourage you to post something like it, asap, if it should happen again.
Thank you!

I disagree with the chest spawn. As a new player I had little idea of how the loot system worked as it is quite different from most other MMO’s. For all I know that chest could have been similar to how the standard world chests work.

So yea, if I found a world chest (such as the one in beggars burrow) yea, id farm it with all my characters as I played them. Is this an exploit?

A hard and fast ban because ANet is too lazy/busy/cheap to beta test their code properly doesn’t sound like its fair what so ever. While I do agree with banning offenders who go out of their way with 3rd party programs etc to get ahead, I don’t think that anything we can do with a legitimate client should be worthy of a permaban on the first offense, especially borderline ones such as heightened chances in the mystic forge or chest spawning.

[sarcasim]
Last month people got both the monthly chests from pvp and pve, CLEARLY they are exploiting, lets ban them all too.[/sarcasim]

For the players that have been un-banned : did you receive any compensation ?

lol, ban happens.

So what about SweetFX, could the be some official word on that? I haven’t been playing for the last 5 days or something like that. I have been using SweetFX to improve my fps, since without I have really bad fps. Playing without sweetfx now.

Kinjiru.2439:

So what about SweetFX, could the be some official word on that? I haven’t been playing for the last 5 days or something like that. I have been using SweetFX to improve my fps, since without I have really bad fps. Playing without sweetfx now.

https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post354869

Afaik, Sweet FX only improves your graphics. So you don’t get an unfair advantage and its shouldn’t be a problem.

Hello everyone,
Just wanted to let you guys know, that I sent a ticket to ArenaNet on the day this issue happened with all of us (as I also got banned).
But it is as they said, just give them the 72hrs time.

Today during morning I just received an e-mail from them and my account is now unbanned.

Thank you very much ArenaNet on fixing it for me.

Hope to see you guys in the field ^^

Ceder Of Tyria.5079:

Since this topic first came up it have been a hot topic in our guild and have been discussed over and over as many have been unsecured about what the exploit was and did they do something that wasn’t allowed without knowing it. This explanation will mean a great relief to a lot of gamers.
I would like to encourage you to post something like it, asap, if it should happen again.
Thank you!

They won’t provide any details on exploits as that would encourage exploiting. People will look for other places where the same exploit could potentially work. And people would use it and complain afterwards when they’re banned.
Don’t do silly things and you won’t be banned. If you can do something shady in batch thousands of times and it generates profit worth the hassle for example, you should be wary.

Mike O’Brien.4613:

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively.
~ MO

You say that but it’s not always true. My friend and guild mate recently got banned for sending 10g to another guild mate who needed it. He got banned for gold selling even though this wasn’t true. He appealed but was rejected and thus his account stayed banned. So yeah, it seems we do have to worry about getting banned for things we didn’t know were wrong.

theMOXing.8712:

Mike O’Brien.4613:

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively.
~ MO

You say that but it’s not always true. My friend and guild mate recently got banned for sending 10g to another guild mate who needed it. He got banned for gold selling even though this wasn’t true. He appealed but was rejected and thus his account stayed banned. So yeah, it seems we do have to worry about getting banned for things we didn’t know were wrong.

Can you vouch beyond just trust that this person wasn’t involved in gold selling (or buying).

Many people know that buying gold is an illegal thing to do and know to not talk bout it, specially in game. So can you vouchfor your friend in the way that you can say, that you checked everything he did in and out of the game??. Otherwise you are just assuming your friend is right and anet is wrong.

The trigger might have been that he had sent a friendly 10 gold to another guildmate. But when a transaction is flagged not only the transaction is checked, but also where the gold came from and how your friend got so wealthy.

Im not verdicting your friend as guilty, but don’t blame anet either unless you can prove with hard evidence your friend is innocent. They have viewed and reviewed the logs and came to the same conclusion twice.

I’m simply stunned by the audacity of some of the exploiters in here.

“Really mister officer sir, the door to the jewelry store was right open, how was I supposed to know I was not supposed to call all my buddies, put that jewelry in empty bags, and sell it afterwards? Do you know how much work it was to bring all those empty bags to that store, and sell all that jewelry afterwards? It’s unfair mister officer sir, it’s just unfair.”

theMOXing.8712:

You say that but it’s not always true. My friend and guild mate recently got banned for sending 10g to another guild mate who needed it. He got banned for gold selling even though this wasn’t true. He appealed but was rejected and thus his account stayed banned. So yeah, it seems we do have to worry about getting banned for things we didn’t know were wrong.

That sounds extremely unlikely.
Especially since there are people that have sent close to 100g between accounts and haven’t got banned and those that have had been unbanned after contacting support.

When they make a big mistake like this, they should fix it as soon as possible. Maybe a lot of people are ok with 72 hours, but to me, this is too long. Also I shouldn’t have to email you about your mistake and ask for you to review and unban me. When I make a mistake at work my boss doesn’t expect me to wait and see who complains I am supposed to fix the problem on my own.

You know who you banned and how many and for what. Review all of your bans recently and unban those who don’t deserve it. Don’t sit and wait for people to email you. I feel like if you had better phone support some of these things would be less of an issue.

I am thankful to not have been mistakenly ban, I know I would have been really upset and pointlessly angry about it.

KOPPER.1458:

When they make a big mistake like this, they should fix it as soon as possible. Maybe a lot of people are ok with 72 hours, but to me, this is too long. Also I shouldn’t have to email you about your mistake and ask for you to review and unban me. When I make a mistake at work my boss doesn’t expect me to wait and see who complains I am supposed to fix the problem on my own.

You know who you banned and how many and for what. Review all of your bans recently and unban those who don’t deserve it. Don’t sit and wait for people to email you. I feel like if you had better phone support some of these things would be less of an issue.

I am thankful to not have been mistakenly ban, I know I would have been really upset and pointlessly angry about it.

I understand your anger, but I suppose they allready do both.
Step one go through the submitted tickets. People who file a ticket are logically more troubled then someone who e.g. is on holliday.
Step two however should be to review all banned accounts to see if there was a mistake (atleast with a big goof-up like this)

Unfortunally this takes time. It is very likely they compiled the lists of accounts that needed banning for this specific exploit over a prolonged period (one or two weeks) and then banned them all at once.

lordkrall.7241:

theMOXing.8712:

You say that but it’s not always true. My friend and guild mate recently got banned for sending 10g to another guild mate who needed it. He got banned for gold selling even though this wasn’t true. He appealed but was rejected and thus his account stayed banned. So yeah, it seems we do have to worry about getting banned for things we didn’t know were wrong.

That sounds extremely unlikely.
Especially since there are people that have sent close to 100g between accounts and haven’t got banned and those that have had been unbanned after contacting support.

Not meaning to create a quote pyramid here, but I have to also agree. Unless the person ran into a corrupt CS that is only doing bare min to get paid, which would soon be detected and weeded out (not accusing anybody here), or the appeal that was made was done incorrectly by the person banned, not the customer support’s fault, then I highly doubt that after a failed appeal that the person is still innocent. Considering that Anet support don’t ban based on simple gold trades, they ban on more than that, staying banned after an appeal is pretty much final there.

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

Uplink.5301:

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

Your situations sounds like more than what meets the eye. It seems their research has dug up some nasty stuff about the account and therefore they are confident that you or your “gf” has breached their policies.

Nevertheless, posting a ticket number here on the forums to gaile gray may be able to shed more light on the matter.

Kraggy.4169:

Mike O’Brien.4613:

As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong.

Yet many players DO fear it, read the several posts in this thread alone citing previous exploits that at the time were NOT so obviously an exploit (eg. Godskull and Snowflakes).

Pretty much every thread where ban-reversals are discussed (of which there’s a steady stream) players post they DO fear a ban due to doing something that doesn’t require a game hack, which is what you’re saying was needed in this case.

For example, before the recent ‘boss chest’ change, in the main Hirathi event chain when the Seraph storm the Centaur’s main camp, the chest spawned after the Seraph broke the gates, ie. two events before the main boss event.

I found I could log in a toon AFTER that chest spawned and still open it, even though my toon wasn’t even in the game when it spawned and in some cases I wasn’t logged into the game at all.

I opened it on all my toons that could get there, was that an ‘exploit’? If so then I risked a ban doing something that the game allowed me to do. I assumed it was WAI since otherwise Anet would have fixed it: the change you did was clearly more than ‘fixing’ a bug (there are after all several world chests that are perma-spawned in those camps).

FEAR doesn’t need to be based on reality!

Mike O’Brien.4613:

Our goal is to only ban when we’re sure that the account maliciously participated in the exploit, or was used for muling or distributing the proceeds.

Yet there’s a never ending stream of threads on here which show so often you AREN’T sure and have to reverse the ban; or else your ‘sureness’ was misplaced.

You know, it’s easy to get the impression that Anet take the view, “if we’re not sure we’ll ban and see if they appeal” .. there are way too many ‘human errors’ here to be credible, frankly, or else the staff doing these reviews aren’t up to the job.

An occasional, isolated case maybe, but an never-ending series of multiple cases at a time, I find accepting ‘human error’ as an excuse hard to believe.

Snowflakes was obvious, it required much less mats then others of its tier.

Lafiel.9372:

Snowflakes was obvious, it required much less mats then others of its tier.

Especially when you’ve leveled up Jewelrycrafting high enough to make it you would/should of noticed the recipe was amazing light. And

Uplink.5301:

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

I do believe that it has been reviewed thoroughly. A short answer doesn’t mean they haven’t checked thoroughly. Arenanet won’t give you detailed evidence bout the reason for two reasons.
a: you have signed the EULA where you agree that they can stop access to the service whenever they see fit and that they dont have to tell you why.
b: It is illegal to advertise an exploit. By tellign you they are breaking the rules themselfes. Besides accounts that got rifhgtfully suspended are account of people that go through any length to cheat in an MMO. So giving them inside into their detection methods would also mean they find better ways to exploit around.

Arenanet customer support has reviewed her case several times.
Your last resort is to post the ticket humber here and ask a senior staffmember of arenanet to look into it.

Off course if she isn’t innocent afterall there is no way that will yield any positive result.

mercury ranique.2170:

Uplink.5301:

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

I do believe that it has been reviewed thoroughly. A short answer doesn’t mean they haven’t checked thoroughly. Arenanet won’t give you detailed evidence bout the reason for two reasons.
a: you have signed the EULA where you agree that they can stop access to the service whenever they see fit and that they dont have to tell you why.
b: It is illegal to advertise an exploit. By tellign you they are breaking the rules themselfes. Besides accounts that got rifhgtfully suspended are account of people that go through any length to cheat in an MMO. So giving them inside into their detection methods would also mean they find better ways to exploit around.

Arenanet customer support has reviewed her case several times.
Your last resort is to post the ticket humber here and ask a senior staffmember of arenanet to look into it.

Off course if she isn’t innocent afterall there is no way that will yield any positive result.

Her account was closed for unauthorized access, she had not been in in like a week or so, her HD in her laptop died and we had to get it fixed. Once fixed she tried logging in with 0 luck.

I’m going to have to openly disagree with what Gaile said above about some of their team being farmer-style players.

If you were really had farmer-type mmo players on your team there wouldn’t be such a severe lack of goods (T6 mats specifically globs, gossamer, blood, flowers) available to the players in the open world as it has turned into post the first month of launch. There wouldn’t have been such a serious drying up of loot in November of which only 1 problem was admitted to fixed which was the “credit-bug” that prevented people from getting drops of any kind for 5 months. I’m sorry but if any of your developers have been mmo players as long as some of us have been you would have remembered that mechanisms of control like DR only stand to harm the playerbase and not help, and it’s never a good thing to harm the playerbase because they’ll leave.

Now I cannot attest to the bannings being automated or not, but if they are anything like the other lingering missed bugs in the game I can only imagine how much trouble this is causing for legitimate farmer-type players. There’s either an upper management problem or there’s a serious training issue where people are being banned wrongly even after a review. This isn’t the first time I’ve read about this since this title launched.

tigirius.9014:

I’m going to have to openly disagree with what Gaile said above about some of their team being farmer-style players.

If you were really had farmer-type mmo players on your team there wouldn’t be such a severe lack of goods (T6 mats specifically globs, gossamer, blood, flowers) available to the players in the open world as it has turned into post the first month of launch. There wouldn’t have been such a serious drying up of loot in November of which only 1 problem was admitted to fixed which was the “credit-bug” that prevented people from getting drops of any kind for 5 months. I’m sorry but if any of your developers have been mmo players as long as some of us have been you would have remembered that mechanisms of control like DR only stand to harm the playerbase and not help, and it’s never a good thing to harm the playerbase because they’ll leave.

Now I cannot attest to the bannings being automated or not, but if they are anything like the other lingering missed bugs in the game I can only imagine how much trouble this is causing for legitimate farmer-type players. There’s either an upper management problem or there’s a serious training issue where people are being banned wrongly even after a review. This isn’t the first time I’ve read about this since this title launched.

Gaile Gray’s is the suport liason. With her ‘team’ she means support not devs.

Honestly there are more then enough t6 nodes. It takes bout 1 month of daily 2 hour farming to get any stack of materials needed for your legendary.
But lets not clutter this discussions with how good or bad farming is.

The people who are guilty have been punished. the people who are innocent recieved an apppoligy.

As for support making mistakes. Yes they are humans and they can make mistakes. But also keep in mind that on average 80% of the people claiming to have been falsly suspended are not falsy suspended. The problem is that admitting to your friends that you did wrong things is more difficult then pointing at support that they made a mistake.

Gaile Gray once again being awesome.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

There’s a player affected by this ban, that already had two answers with no reasons at all, from the support team in spanish: they just say that “the account is banned and no further questions regarding this account will be answered. Any other issues opened will be closed without answer.” I think that’s really far from a “clear answer”.

He cannot post in the forums because of the ban, and asks me to do so in his behalf. How can he write to get an explanation of what went wrong? He’s mainly a WvW player, well known and respected in the spanish community, and of course never used any kind of alteration of the client.

Could it be that the spanish support team are not following the same guidelines for unbanning/answering the players in this case? The user is Moss.9018 and the ticket number 130420-000121. How can he get a clear answer?

Thanks in advance for your attention.

Edited to add the ticket number.