Hi Gaile,
Could you please let me know ( and others ) whether or not if a support representative are able to transfer a serial code from one account to another? My original post was moved to ’ players awaiting help ’ thread but it was not confirmed whether or not it is doable.
I mean, I really do hope it’s possible since I’ve spent additional real money on my account towards gems… I would also like to keep that account since I really like my character name.
Some linking can be done, yes. It’s really dependent on the situation and how things are set up, but I would encourage you to submit a ticket and request assistance. Now, what that may mean is that one code is disabled and the accounts are merged — say a Headstart Access code along with a retail code. So I would suggest you not create characters on both accounts, because as far as I see it, it would not be possible to merge the two existing accounts, but rather to use one as a starting point and enable it for access to the game (like sort of an existing account with a new serial code added).
I hope that makes sense. It’s a little late and I may be having a case of “fuzzy thinking.” 
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
