-My pre-puchase key is associated with my account.
-My actual box serial key is associated with another account that was created during registration of the box serial key.
So instead of having to wait could I just purchase an online copy of the game from arenanet to apply to my prepurchased account and then get the @ncsoft account terminated and get a refund from arenanet?
Which would mean I could play right now, put in a ticket for the refund and stop being tortured by the prioritized process…
Is that a valid solution to this type of issue?
That could work I suppose if you’re willing to drop another 60$. personally I’m more willing to wait even though it is disheartening that we aren’t being prioritized
I (loyheta.7294) would do this and I am really poor right now. Although I haven’t seen an area to ENTER the serial key and I would REALLY not want to have 2 extra accounts while my main one sits waiting.
Loyheta.3754 got his account back. Now I able to use the forums. ;3
i would consider something like this, cancel my account associated with a particular serial and credit me in house so i can purchase another copy and play tonight.
i would consider something like this, cancel my account associated with a particular serial and credit me in house so i can purchase another copy and play tonight.
That is exactly what I have been waiting for them to do for my ticket, since I am not getting any service by requesting things now, I will take action now and request later
Good idea Alexixiv
I too would go down this path, if i knew i get my money back on the secound account bought.
But all they need to do was give us a new key or a temp one so we can play and when all this hacking stuff as died down get back to use and do what is needed to be done.
Right now i feel that support is just saying to me " We got your money and we don’t give a kitten about you"
Nothing hard in this and it lets more people in support help out with the hacked accounts .instead of looking at our tickets all the time.
Please refrain from posting unhelpful things in our forum, this is against our code of conduct, thanks for your understanding.
Why is this a unhelpful things ?? and were is this in the code of conduct
I agree, I dont understand what I have done wrong…
PrivateMessage
Forum Moderator: Moderator Notes:
Hi,
Please refrain from making frivolous threads.
Thank you for your understanding.
Sorry guys, please dis-regard my last comment, I just received an infraction for questioning the moderators authority… I was informed that I should send an email to arenanet to appeal the infraction…
I will not be sending an email because I am not going to generate one more issue that is not receiving a response on top of the already two tickets I have had open for 8 days with no response…
I am probably about to get banned from the forums…
Thanks for the moral support community
Like its stupid, never seen a police officer start beating someone with their night stick because they asked what the issue was and why the police officer needed to talk to them.
Like its stupid, never seen a police officer start beating someone with their night stick because they asked what the issue was and why the police officer needed to talk to them.
Yes I am finding support is generally ridiculous at this point:
-Prioritizing tickets instead of triaging them and working them in the received order
-Giving preferential treatment to site purchase tickets
-Opening up the forums simply to mitigate the facebook and twitter complaints because that is too much negative publicity
-Infracting users who have kindly moved their discussions to the support forums for asking simple questions regarding their issues
For the first time I do feel my tickets are in the low priority stack…
Just a thought but have we considered that maybe them not fixing some types of issues is helping take some of the server load off the game giving them less incentive to work all issue types and only give attention to the ones that would negatively impact the economy of the game or their gem purchase flow?
But I do see some prioritising of people who go, “I have a daughter who lost her grandma a month ago, this game was her only solace” get quicker response times and priority. Maybe you should try something of the same caliber yourself! Who knows, it might help!
But I do see some prioritising of people who go, “I have a daughter who lost her grandma a month ago, this game was her only solace” get quicker response times and priority. Maybe you should try something of the same caliber yourself! Who knows, it might help!
Not saying it is a bad idea, but my morals prevent me from telling a lie just to play a game… the only thing that is being damaged here is my free time and social life…
reality of the matter is that the game is still free to play and if it wasn’t then I could probably justify slapping them with a guilt trip to tug their heart strings. I think me saying my friends (whom I talked into playing GW2) have not loggedin in 5 days because they want to play with me. I told them they should go on without me because the more they do in game the better perks our guild gets, but they are just loosing interest because their community is incomplete… The game is called GUILD WARS after all and not EVERY MAN FOR HIMSELF WARS (cuz it would be a long title anyways)
Yeah I was merely joking, but I wouldn’t be surprised if some here attempted such a lowlife tactic.
I think many people on this forum would be better of just leaving GW2 out of their thoughts for a week and coming back when this whole thing blows off…
That said I should be in-game and not in this forum. But I can’t be playing all day so I figured I’d try to raise some spirits and crush others on this forum…
Yeah I was merely joking, but I wouldn’t be surprised if some here attempted such a lowlife tactic.
I think many people on this forum would be better of just leaving GW2 out of their thoughts for a week and coming back when this whole thing blows off…
That said I should be in-game and not in this forum. But I can’t be playing all day so I figured I’d try to raise some spirits and crush others on this forum…
Yeah, I would take a break from these depressing forums but this is the ONLY avenue I have to get an update on the current state of my tickets (specifically where I am in the priority line), so the time I would spend playing GW2 I am using to scan the forums instead…
-My pre-puchase key is associated with my account.
-My actual box serial key is associated with another account that was created during registration of the box serial key.
So instead of having to wait could I just purchase an online copy of the game from arenanet to apply to my prepurchased account and then get the @ncsoft account terminated and get a refund from arenanet?
Which would mean I could play right now, put in a ticket for the refund and stop being tortured by the prioritized process…
Is that a valid solution to this type of issue?
OH MY GOSH can I PLEASE get an official response on this!! You have time to infract me but not response? wtf?
Ok infracted again for bumping this post. So it seems that we are not going to get an official response for this solution… just going to keep ignoring it…
I would really appreciate an official response on weather or not arenanet will cooperate with this course of action…
I would love to get back on after 9 days of waiting for support to come up with a solution… the least they could do is comment on MY solution…
Well I guess this is out the window since Arenanet is showing sold out for guild wars 2…
kitten kitten start addressing other kitten issues other than hacked or banned, this is really pissing me the kitten off…
Hi Alex,
Just to let you know I am back in game,
Guess what the fix is ,yes your idea.
All they do is add a new code and just delete the old one on the other account but you need to keep the new code.
They tried blaming me for the kitten up with the tickets , I didn’t explain right until I pointed out all my tickets were cut and paste off their website and all I added was my details.
Then i got another reply saying why did I title gw1 to gw2 account until I pointed out their merge the tickets that had nothing to do with each other and it was there kitten-up.
Hope you get in soon , will not be adding my name to fix list ,will not give them credit for something the can fix in seconds. Our cases shouldn’t have to wait more then 1hour the fix is so simple.
Ensir
