Salvaged something oops
At this point they can’t even “roll back” characters for people who have had their accounts hacked to give them their gold/items/gems/armor back. And someone on this forum already submitted a ticket for “mis-clicking” and buying the wrong armor, and they said they couldn’t help him. So unfortunately it doesn’t really look like you’ll be getting that sword back. I know I’m not support, but perhaps that answer helps. Gaile / Support will have to make the final call.
In the mean time, perhaps you can find a similar model/skin on the Trading post now that it’s up and running. That’s the best solution that I can suggest. 
ArenaNet Communications Manager
I am not sure which forum area would be best for this but I am pretty sure my Sylvari warrior just accidented her greatsword into parts. It was using the unique sword skin from the Sylvari story and would really have loved to continued using the model as I leveled. Is there anything I can do for this I would easily sacrifice a great deal to get the model back. I loved that sword…
Thanks for any feedback.
Right now, as of tonight, we don’t have the tools to do “restorations” or “roll backs” or anything of that nature. That is not at all to say we won’t be able to do them — just not tonight.
We have, in the past, used restorations only for account compromises and not for things like user error. (Much as I sympathize — I’ve done that too!
)
Let me try to get some idea of how we’ll handle these issues, but off the top of my head I wonder if we can do restorations for matters of this sort. Support does a lot of investigation in each restoration, to verify the incident, to make sure the economy is not damaged by the restoration, and so forth. If a Support agent were involved every time someone did a mis-click, that could be a lot of agents every day. Again, I’m not stating policy — I’m merely saying I will try to find out how we can handle these in the future.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
- Al Zheimer