Guild Wars 2

So my friend keeps getting banned for botting when he never bots. He was just banned again while playing the game for a third time about a few minutes ago.

This is what he received yesterday from the support team after being unbanned a second time:
"Response GM Lloyd via Email 01/13/2013 05:17 PM
Hello,

After reviewing the issue, it appears that your account was blocked in error. Your account has been released and you should be able to log in to Guild Wars 2 once again. I apologize for any inconvenience this may have caused.

Please let us know if we can assist you with anything else.

Regards,
GM Lloyd
Guild Wars Support Team
http://support.guildwars2.com "

Obviously, Anet has some sort of automated ban system that keeps banning my friend due to faulty scripting on the side of Anet.

He highly doubts someone is trying to access his account as he was logged in during the time of the ban, and also has a mobile authenticator.

Please look into this ASAP as he has been banned for over 7 days now in total and would not like to banned for anymore. Also, he would love for this to be permanently fixed as he does not want to have to keep opening tickets up every few days.

His name: Diviner.7405
His ticket: 130109-000300 (Which he reopened a few minutes ago)

frostyvoodoo.2846:

I bought a new account out-of-the-box and it’s banned because a family member linked my GW1 account to their GW2 account and got themselves suspended. Been 4 days now, wish you the best of luck. as far as i can tell they don’t care.

Well they should care as my friend buys gems on a regular basis.

This is growing to be ridiculous.

He was doing a personal story on a character and then got stuck in a door accidentally (nice programming btw).

He relogged to get unstuck, went back into the personal story, and then BOOM, banned again.

Im sure it had nothing to do with the getting stuck in a door, and would have auto-banned him no matter what he was doing, but it really does figure it would happen like that.

Gaile Gray.6028:

We absolutely do care. I just sent over a few tickets for review, and your friend’s may have been one in that batch. I raised an eyebrow when I saw the history on the account. I can’t tell if some of the players are persistently cheating or if there’s something going on with the occasional (and yes, these are rare) account analysis.

But we are on the case and will review these with care. I am sorry that this happened!

Yes, the second time he was banned was solved yesterday and as you can see above from the original post, his account was banned “in error.”

Yet, his account was blocked again for a third time just now for botting today.

What do you mean by “persistently cheating?” He says he has not been doing anything differently in his play then he has been since he got the game during the week of release.

So, should he expect a reply anytime soon (i.e. in the next few hours) or does he now have to wait 3 days + again? When is this going to be resolved?

This is your guy’s fault, the support team (or you? are you Lloyd? who knows?) even admitted to an error. Does he now have to wait AGAIN for this to be solved because you guys made a mistake (which you admitted too)?

I really don’t understand how they justify a majority of their bans. I think maybe a new staff might help out ArenaNet, maybe a little more common sense and less money-hoarding and ignorance.

Sounds suspicious that a person is banned 3 times for the same reason.
If your friend can ask support what specifically (in detail) is causeing this banning, maybe then it will narrow it down.
I do hope Anet is able to provide your friend with a detailed responce. Good luck though to your friend and this situation.

This is exactly what happened in my case. I got wrongfully banned twice in a week just because I was running dynamic events in Kessex Hills. I’m not sure why they won’t just own up to it but there’s something really skewed with their automated banning system. I thought they’d fixed it by now but apparently not…

Although it has been repeated time and again, the idea that there is an automated banning system is at work will not die.

I guess they have automated systems to set flags, but according the official information there are human supervisors before a ban is enacted. Even if there automated systems – such programs tend to fail just like humans do. What is needed is a review system – this exists. What is needed too is that the system is working fast – this might not be sufficient. And that part is sad. Mostly for the victims but for Anet and the players (especially friends of victims) too.

Hello all.

Today this issue was solved by Supervisor for the NCsoft Account Administration Department and as you can see I am unbanned (hopefully for good this time).

I never did find out exactly the main reason behind my banning (even after asking) and frankly at this point, I believe it is too much of a hassle to do so. All I want to do now is just play the game that I love so much and hope this issue is behind me.

As the issue discussed in this thread has been solved (hopefully for good), the moderators of this forum may decide on whether this thread should remain opened or closed.

Thank you.

Hi everyone,

We are glad to see this has been solved. We are closing this thread.

Thanks for your understanding.