Guild Wars 2

After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.

GaileGray:

“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”

Thank you, that was all I wanted to hear. I will be back in 4 days time to play.

Silentear.3490:

With all due respect I posted 11 hours ago, and my first and last reply was 7 hours ago.

Just sayin…

dogmeow.3765:

After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.

GaileGray:

“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”

Thank you, that was all I wanted to hear. I will be back in 4 days time to play.

5 days sounds like their SLA. So you may hear back before the 5 days is up assuming your ticket is straight forward

dogmeow.3765:

After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.

GaileGray:

“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”

Thank you, that was all I wanted to hear. I will be back in 4 days time to play.

Not saying to pour over the forms like some of us have, but definitely keep an eye on your email