Unfair Suspension

Unfair Suspension

in Account & Technical Support

Posted by: Gharok.5690

Gharok.5690

My account has been disabled for the reason being, INAPPROPRIATE LANGUAGE, I don’t understand this as it says on the cover and I quote, “Mild lanaguage” Not only that, but in the in game settings, I believe that there is a setting for language? The three settings being, None, Mid (medium), and the last one extreme, max I don’t know, same thing. Noting that this is my first offense, is this really an appropriate punishment, especially for a false reason? So why have I been disabled for 72 hours under the reason of “Inappropriate Language”

(edited by Gharok.5690)

Unfair Suspension

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I just read what you said in chat, and it disgusts me and every other member of the team. (And I have news: It’s hardly “mild” language.) The word filter did not catch it; having it reported and acted upon was for the betterment of the game.

The filter is not intended to serve as a “License to Swear” (or “Permission to Offend”) for users who choose to use offensive language. It is presented to afford some protection against offensive language, but we still uphold the stated rules regarding chat.

I like this analogy that a player posted a few months ago:

“Cursing in public chat channels is like cursing at an Olive Garden. You’ll get kicked out if someone complains. “Their kids could cover their ears” is not a valid excuse. Guild chat is more like a backyard BBQ. Swear and drink all you like — it’s your party. Threaten someone, though, and that’s still assault. Yes, I know we’re adults and hear plenty of bad things. It wouldn’t hurt to act like one every once in a while."

Show more restraint and all will be well. Err again and you will be suspended for a much longer length of time. Err repeatedly and your account is subject to termination.

Use good judgement — it’s really that simple.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)