Guild Wars 2

As explained here.

This obviously also affects the Guild Wars 2 two-factor authentication. The problem is of course that in order to unlink the device and set it up again, one needs to enter two codes – which aren’t generated anymore, because the update actually wiped that account on its own.

Is there a way to get that working again?

There’s actually an easier way to fix this that doesn’t require support at all:

https://account.guildwars2.com/recovery

Choose to unlink your old authenticator after you provide the info required above, log into your account, and setup the new authenticator app.

Google really needed to provide some sort of warning before they decided to destroy all existing account configuration. That was really quite poor on their part.

I have had this happen today. All my accounts are gone from my authenticator and it won’t accept the serial key I had written down.

I tried getting onto the support pages but Firefox threw me an “unsafe connection” warning.

Currently the support page has an issue. You get a warning that it is unsafe, but in this situation you can click to continue anyways. If you don’t trust it you can also mail support at support@guildwars2.com

Please include as much information in your email as possible: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2

Thanks,

I’ve emailed support now, luckily i was playing when i updated my authenticator so i can give them any details they want really about my account. ha ha.

Oh, I’m not offended at all. I’d much rather this info come from official channels than some random user (in this case, me). I’m actually curious to know what the recommended procedure is in a situation like this as well.

The account recovery link above did end up working for me but I also panicked when I discovered I was locked out of my own account despite taking steps to prevent exactly that! Thankfully, I wasn’t locked out of my Gmail account as well. That would have been far worse.

Well, it worked for me, too – I was able to setup the authenticator app again afterwards.