Guild Wars 2 Forum - Account & Technical Support

What gives? [ 130107-002285 ]

As per conversation at http://www.reddit.com/r/Guildwars2/comments/1695oe/erroneous_bannings_over_rmt_detection_and/ and arenanet’s support team, I’ve regained access to my account.

Standing in Lion’s arch chatting with guildmates and doing ABSOLUTELY nothing else, your system blocked my account in less than 10mins again.

Someone please act on this, or do I have to post this under the Bug forum?

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’re looking into this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: ham.3614

ham.3614

I’ve regained access thanks for the fast response. Hoping and praying your system doesnt glitch and block my account again anytime soon.

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We are looking into this quite intensely. It may have been simple human error — which is especially regrettable after your previous block! — or perhaps there is more information that the agent can share tomorrow. I am sorry for the inconvenience and we’ll get to the bottom of this (and possibly exclude that agent from the weekly Milk and Cookie Party. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: MoonDaisy.4102

MoonDaisy.4102

Wait….what? You’ve got milk and cookies? Can I have the agents? Pleeeassseeee!

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: ham.3614

ham.3614

Since moderator locked the other thread, my last support ticket is closed, i have no choice but to revive this one as it is the only way to inform the Lance of support team that a follow up of the last ticket is required. Follow up on ticket number 130125-000659 which is a continuation of 130107-002285.

If you encounter any other issues, please update this support ticket (130107-002285) so that we can quickly address any concerns.

Regards,
Lance
Guild Wars 2 Support Team

and i need this issue addressed fast. WvW is nearing finish line for the week.

What gives? [ 130107-002285 ]

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

No worries, Ham. I’ll let Lance know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet