Guild Wars 2

After my account was hacked for a second time, I was granted a rare 2nd roll back.

How ever, I got an email on 27th August asking me to make sure my computer was clean of further viruses, I did a complete system re-install after the 2nd hack because the Guild Wars security did not mention this, so I taken action into my own hands.

I was then asked to provide a new email address “Send me a new email address that I can set to be your new GW2 login name” I did so 28th of August.

Since then I have emailed ‘Landry Customer Support Supervisor’ With my email to no reply, I have asked for an update on whats going on to no reply.

As I have stated in my emails, I am thankful for a second roll back but almost a week gone by without a reply of any sorts is just unprofessional and unacceptable.

Can any support staff help me get this process done quicker?

Hi mrTopping,

Please post your ticketnumber in https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/

Thats the way to notify staff that there is something going wrong with your ticket.

Posted and still noting.