Guild Wars 2

Hey folks. Today is the day! We’ll be sending out the Black Lion Wintersday Rewards Event items over the next several hours. If you don’t have yours yet, hold tight, because it will take about half a day to send out all the distribution mails. The rewards include a Green Quaggan Backpack Cover and, for some, a mini Mr. Sparkles as well! Details of the promotion, including eligibility info, can be found on this web page: https://www.guildwars2.com/en/news/introducing-the-black-lion-wintersday-rewards-event/

Please note:

• The distribution message in your in-game mailbox may be a bit confusing, because it refers to “replacement items” instead of calling out that the items are actually the Wintersday rewards.
• These items are account bound and can be claimed by any character on your account and moved between characters through your storage. Naturally, if you add the backpack cover to a soulbound item, the resulting item will be soulbound, as well.
• You need to have space in your mailbox, so clear that mailbox and keep it well below 10 mails so you get your goodies!
• If you have not received your items by Thursday at Noon, Pacific time, please contact Customer Support by clicking “Support” at the top of this page, and then creating a ticket through the “Submit a request” link in the upper right of that page.

Thanks to everyone who supported Guild Wars 2 through their Gem Store purchases! Enjoy those special items!

We’re doing a few more distributions today. If you submitted a ticket, you will get a response today with more information.

Thanks for your patience.