Wrongfully Banned!
From what you said, someone else (your cousin) is the actual owner of this account and you both play on this account. First, it may be that person who did something, not you. Second, it’s the account holder who needs to contact support not you. Third, ANet doesn’t like people sharing accounts because of situations like this.
(edited by Astral Projections.7320)
From what you said, someone else (your cousin) is the actual owner of this account and you both play on this account. First, it may be that person who did something, not you. Second, it’s the account holder who needs to contact support not you. Third, ANet doesn’t like people sharing accounts because of situations like this.
I did not mean me and my cousin shared accounts, MY actual account is banned and I can’t even log onto the forums to make my own post. This account “Natedeegreat.1390” belongs to my cousin, and he let me log on to make this post. So yeah.
Good luck, I was banned in the jumping puzzle incident last month and got my account back after 2 weeks of insisting on my innocence despite their emails about absolute confidence. I am sad to read about your issue and I hope they resolve it.
You do have to give them time to respond. I see from the ticket number that you made the ticket today. You need to give them a minimum of 24 hours. For posting in the forum, they request you wait for support to respond to your ticket and only post if your matter can’t be resolved or if it takes more than 3 days.
And yes I got a (mistaken) ban for gold selling so I know they make mistakes but they have to work through all the tickets they get on a daily basis.
You do have to give them time to respond. I see from the ticket number that you made the ticket today. You need to give them a minimum of 24 hours. For posting in the forum, they request you wait for support to respond to your ticket and only post if your matter can’t be resolved or if it takes more than 3 days.
And yes I got a (mistaken) ban for gold selling so I know they make mistakes but they have to work through all the tickets they get on a daily basis.
The problem is that they have responded, but only with the same automated messages. I made this post because I wanted the staff on the forums to see it, because I know they are actually here.
The first response you get is automated. It’s just to let you know they got your ticket and also to weed out people who have easily fixed problems. It’s the follow up responses that are from an actual person.
The first response you get is automated. It’s just to let you know they got your ticket and also to weed out people who have easily fixed problems. It’s the follow up responses that are from an actual person.
Yes, but the responses that I’m getting are exactly the same as when my account was banned for that jumping puzzle bug. So I’d rather get a staff member here on the forums that I can actually talk to.
Kk. It’s Saturday night for her at the moment. So you have a bit of a wait. She will probably be back on Monday afternoon.
(edited by Astral Projections.7320)
The first response you get is automated. It’s just to let you know they got your ticket and also to weed out people who have easily fixed problems. It’s the follow up responses that are from an actual person.
Yes, but the responses that I’m getting are exactly the same as when my account was banned for that jumping puzzle bug. So I’d rather get a staff member here on the forums that I can actually talk to.
If it’s anything other than “We have received your ticket” it’s not automated. It might be a form letter, but it’s not automated.
In a couple of days, if there has been no further contact, you can post your ticket number (or have your cousin post it for you) in the “Tickets 3 days or older for review” thread. Don’t post sooner, Gaile will ignore it.
As for the bit about the Dawn – sounds iffy to me. Anet does not go into peoples account and remove items.
The first response you get is automated. It’s just to let you know they got your ticket and also to weed out people who have easily fixed problems. It’s the follow up responses that are from an actual person.
Yes, but the responses that I’m getting are exactly the same as when my account was banned for that jumping puzzle bug. So I’d rather get a staff member here on the forums that I can actually talk to.
If it’s anything other than “We have received your ticket” it’s not automated. It might be a form letter, but it’s not automated.
In a couple of days, if there has been no further contact, you can post your ticket number (or have your cousin post it for you) in the “Tickets 3 days or older for review” thread. Don’t post sooner, Gaile will ignore it.
As for the bit about the Dawn – sounds iffy to me. Anet does not go into peoples account and remove items.
Well yeah, I know they’re not completely automated but I feel as if they aren’t doing as much in depth research as they should be. It seems as if they are just giving out premeditated responses to each of my responses. I know there are some people who have had more luck contacting the staff through the forums to get better responses, so I thought I would do better here than through the tickets that I have been going back and forth on.
But yeah the Dawn is really strange to me, but what leads me to believe it was Anet staff was that someone had logged onto the account, removed the dawn, and then changed the password to my friends account; all the while no email was received to authorize the login, And yes we have searched through every folder in his email as well as recent logins in the “my account” area for Ip addresses that don’t match ours, none were found.
ANet says they don’t have the ability to add or remove items from accounts. In the past where people have items they should not have, they made the people delete the items instead of removing the items themselves. Which is more work for them to them. Instead of directly removing they have to have the person delete then go back later and verify that they did so.
(edited by Astral Projections.7320)
ANet says they don’t have the ability to add or remove items from accounts. In the past where people have items they should not have, they made the people delete the items instead of removing the items themselves. Which is more work for them to them. Instead of directly removing they have to have the person delete then go back later and verify that they did so.
This was not the case. My friend went to sleep and when he woke up his password was changed, after recovering his account he logged on and the Dawn was gone.
ANet says they don’t have the ability to add or remove items from accounts. In the past where people have items they should not have, they made the people delete the items instead of removing the items themselves. Which is more work for them to them. Instead of directly removing they have to have the person delete then go back later and verify that they did so.
This was not the case. My friend went to sleep and when he woke up his password was changed, after recovering his account he logged on and the Dawn was gone.
Is this the guy that scammed another player out of it? And now you are depending on him being truthful to you? I don’t think so. If he lied to another player he is more than capable of lying to you. You need to keep this in mind when dealing with him.
By the way, a “friend” who cheats other people is not a person you need to remain friends with. As they say, birds of a feather flock together.
Since you are friends with people who cheat others and have been banned for the same thing, our conversation is terminated.
(edited by Astral Projections.7320)
ANet says they don’t have the ability to add or remove items from accounts. In the past where people have items they should not have, they made the people delete the items instead of removing the items themselves. Which is more work for them to them. Instead of directly removing they have to have the person delete then go back later and verify that they did so.
This was not the case. My friend went to sleep and when he woke up his password was changed, after recovering his account he logged on and the Dawn was gone.
Is this the guy that scammed another player out of it? And now you are depending on him being truthful to you? I don’t think so. If he lied o another player he is more than capable of lying to you. You need to keep this in mind when dealing with him.
Yes I can depend on him being truthful to me, he is my roommate and a good friend for 7 years now. I watched him try to log on the morning after this all happened to see that he had the wrong password. This post is not about my friend scamming someone, it’s about my account being banned by mistake.
ANet says they don’t have the ability to add or remove items from accounts. In the past where people have items they should not have, they made the people delete the items instead of removing the items themselves. Which is more work for them to them. Instead of directly removing they have to have the person delete then go back later and verify that they did so.
This was not the case. My friend went to sleep and when he woke up his password was changed, after recovering his account he logged on and the Dawn was gone.
By the way, a “friend” who cheats other people is not a person you need to remain friends with. As they say, birds of a feather flock together.
Just please leave my post now, I need a staff members help not your opinion. You’ve just insulted me, I’ll no longer reply to your posts.
You need to face the fact your “friend” is lying to you. Support does not log on to players accounts and remove items, then change their passwords. That is just total nonsense.
Now I’ve talked to my cousin (the owner of this account) and my room mate, both of whom share the same computer as me. Apparently my room mate tricked someone in my guild into sending him a Dawn. The person who sent it to him must have reported him because he logged on later and it was gone, his PASSWORD was also changed (something that I find completely wrong, but that’s another story).
I may be a bit off but something tells me the part I put in bold may very well have something to do with the problem here.
The Burninator
You need to face the fact your “friend” is lying to you. Support does not log on to players accounts and remove items, then change their passwords. That is just total nonsense.
I don’t believe he is lying to me. Otherwise why would my account be banned and why would he admit to telling me he scammed someone for it, and then as I watched him try to log on his password was incorrect. After that there’s no Dawn in his inventory. But to be completely honest with you, I don’t even care about what happens to his account after. Give him the ban that was clearly meant for him but given to me. There has to be some kind of game log that lists what a player has received and sent from their inventory. Which would be an easy way to clear this up.
Now I’ve talked to my cousin (the owner of this account) and my room mate, both of whom share the same computer as me. Apparently my room mate tricked someone in my guild into sending him a Dawn. The person who sent it to him must have reported him because he logged on later and it was gone, his PASSWORD was also changed (something that I find completely wrong, but that’s another story).
I may be a bit off but something tells me the part I put in bold may very well have something to do with the problem here.
Yeah I kind of figured this was the issue. Just sucks that out of the three people who play here, my account was the unlucky one.
I see three options :
As already mentioned, your friend is/was lying.
Your friend was screwing up his password somehow.
He did get hacked.
I see three options :
As already mentioned, your friend is/was lying.
Your friend was screwing up his password somehow.
He did get hacked.
1. I don’t think he was lying about the Dawn, as I did see someone asking for the trade earlier in the day.
2. It’s a possibility that he was mistyping his password on purpose just to make it incorrect while I was watching, but then he let me watch the whole recovery process and then him logging into the game and checking his email.
3. I don’t think he got hacked, because it would be too much of a coincidence for the sword be removed from his inventory and then my account being banned in the same period of time.
But again, this post is not centered on my friend and his issues. He can deal with those himself. It’s about my account being mistakenly banned.
But again, this post is not centered on my friend and his issues. He can deal with those himself. It’s about my account being mistakenly banned.
Are you sure one of the other 2 people who use your computer didn’t access your account to do something nefarious? This whole triangle between 3 people using the same computer and posting here from other people’s account seems suspect.
The Burninator
But again, this post is not centered on my friend and his issues. He can deal with those himself. It’s about my account being mistakenly banned.
Are you sure one of the other 2 people who use your computer didn’t access your account to do something nefarious? This whole triangle between 3 people using the same computer and posting here from other people’s account seems suspect.
No, that I’m sure of. I have email authorization for my account and if they got the password for that I have mobile authorization for my email.
And I’m posting here on my cousins account (my blood cousin, born like 3 months apart, been together for most of our lives, one of the few people I’d share my beer with, I’d drive 100 miles to pick him up at 4am if he needed me too, I’d wipe for him after using the bathroom if both his arms are broken) because my account has been banned, and for some reason it bans you from the forums as well make it impossible to post from my own account. So if that’s weird to you, then just find another post to help someone. I’m just waiting for a staff member.
So if that’s weird to you, then just find another post to help someone. I’m just waiting for a staff member.
I wasn’t questioning your relationship with your cousin. My point was when share a computer and start accessing each others accounts it could cause problems. This may not be the issue in your case but IMO it still isn’t a good idea.
The Burninator
So if that’s weird to you, then just find another post to help someone. I’m just waiting for a staff member.
I wasn’t questioning your relationship with your cousin. My point was when share a computer and start accessing each others accounts it could cause problems. This may not be the issue in your case but IMO it still isn’t a good idea.
Haha I know I just typed that stuff out because he was reading and thought it would bring some laughs but he just gave me “the something is wrong with you” look.
But yeah I can see your point, honestly though I trust both of them very much. Don’t know if I’d let them onto my account, but I trust that neither of them would purposefully try to get into it without me knowing.
You can’t trust anyone with your account info. It doesn’t matter if it’s someone you have known for 30 years. People give away other people’s account info intentionally and unintentionally. If you want to make sure your own account info is secure, you need to use a strong password that you haven’t used anywhere else and never, under any circumstances, give away your account info or let someone use your account..
You can’t trust anyone with your account info. It doesn’t matter if it’s someone you have known for 30 years. People give away other people’s account info intentionally and unintentionally. If you want to make sure your own account info is secure, you need to use a strong password that you haven’t used anywhere else and never, under any circumstances, give away your account info or let someone use your account..
This is not relevant to my post at all.
When you say you have email authorization set up – you don’t have it set to remember your home IP address?
When you say you have email authorization set up – you don’t have it set to remember your home IP address?
Actually I do, but again neither my cousin or friend knows my password. To the best of my knowledge.
When you say you have email authorization set up – you don’t have it set to remember your home IP address?
Actually I do, but again neither my cousin or friend knows my password. To the best of my knowledge.
That may be the problem. Could you have had your account set to remember your login and password? If it was your account on your computer, even if it was not you, support will still hold you responsible. All you can do at this point is wait for Gaile to look at your ticket.
That may be the problem. Could you have had your account set to remember your login and password? If it was your account on your computer, even if it was not you, support will still hold you responsible. All you can do at this point is wait for Gaile to look at your ticket.
The op seems determined to believe that anyone who has access to his account wouldn’t do anything bad, even though many of us know that’s not always the case.
In any event, there is absolutely nothing any of us can do that will help him figure out what the issue is, from what I have read based on the responses above. He’ll just have to wait for follow-up from support, or Gaile if she’s willing to look at the ticket.
ArenaNet Communications Manager
From what you said, someone else (your cousin) is the actual owner of this account and you both play on this account. First, it may be that person who did something, not you. Second, it’s the account holder who needs to contact support not you. Third, ANet doesn’t like people sharing accounts because of situations like this.
I did not mean me and my cousin shared accounts, MY actual account is banned and I can’t even log onto the forums to make my own post. This account “Natedeegreat.1390” belongs to my cousin, and he let me log on to make this post. So yeah.
Please read this post on the subject of posting from someone else’s account. There is a way for you to submit a post without accessing an account.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet