wrongfully banned! need fixed!

wrongfully banned! need fixed!

in Account & Technical Support

Posted by: LFD.5829

LFD.5829

I feel that I got wrongfully banned. My error code is 45.6.3.2114. I have just played this game for a month and reached 80 last week. I have done NOTHING wrong. But when I wanted to relog toady, it told me that my account was terminated for engaging in gold or item sales for real-world money. I don’t know why this happened. Actually there are only 9 golds in my account. I noticed that a lot of people had been wrongfully banned. I can understand the harsh punishment to the bots, but you cannot involve players who are innocent in. I hope you can solve my problem or give me a response ASAP.
this is my series code:[—-001:000851:22174—-]
I have to say that i still can’t log in my account. Get my problem fixed ANET! I spent 60 $ not for a banned account because of your mistake.

wrongfully banned! need fixed!

in Account & Technical Support

Posted by: YumI.8572

YumI.8572

well same things happened to me and they didnt tell any any reason why my account got suspended… and it already been more than 72+hours like they said on the “support” forum" so i really upset about this foolish mistake… im pretty sure lot of people having the same problem.. but cant be help guild war 2 only been out not even more than half a year.. i hope they are improving but just that i have a feeling that they “COLUD” do better than that…

wrongfully banned! need fixed!

in Account & Technical Support

Posted by: fangs.8914

fangs.8914

i have been a sparatic player since purchasing the game on aug. 28th, i logged in last night and i have not been on in over a month. and to my suprise it says my account was terminated for engaging in gold or item sales for real-world money and such. all i did when i logged in was run around exploring and doing solo quests, i never traded anything to anyone or sold anything to anyone. i waited patiently for this game to be released and im very dissappointed that this happened. ive put two tickets in one asking to be fixed and then after thinking of it. one just to be refunded for the hassle they are causing.

wrongfully banned! need fixed!

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Such issues are meant to be discussed with our customer support team. If you already submitted a ticket, please be patient as posting here on forum will not speed up the process.

Thank you for your understanding.