Guild Wars 2

Can any developer here help me fix my lost achievement chest?
The GM tried to give me the skins but it doesn’t show up in the Unlocked Rewards section.
As you can see, the axe skins doesn’t show up in the “Unlocked Rewards section” and it still show me that it is still choose able in the 8000 rank chest. (I lost the 7000 one).
Right now my account is in a buggy state.

My 7000 chest was lost during a PVP match, I click on the chest to clear my screen but I need to fight so I press on “save for later” and the chest disappear.

GM tried to give me the chest, it doesn’t work.
They also tried to give me the skin directly, it still doesn’t show up in the “Unlocked” section.

Please help.

You will have to update your ticket, and discuss the issue with the CS Team.

Good luck.

Inculpatus cedo.9234:

You will have to update your ticket, and discuss the issue with the CS Team.

Good luck.

They are not able to help be sadly. They tried to give me the skins directly and everything but nothing help. The reward is still bugged. I’m afraid it will not get fixed.

They also redirect me here.

I hope someone who will be able to fix this will see this post.

Vida.1894:

Inculpatus cedo.9234:

You will have to update your ticket, and discuss the issue with the CS Team.

Good luck.

They are not able to help be sadly. They tried to give me the skins directly and everything but nothing help. The reward is still bugged. I’m afraid it will not get fixed.

They also redirect me here.

I hope someone who will be able to fix this will see this post.

Ask them to escalate your ticket. The only people allowed to work on your account are part of Customer Service. If they believe that the situation requires a QA or software engineer to investigate, it’s (as I understand it) up to them to make the case to their supervisor. Developers typically don’t read all of the posts here (someone summarizes, because there are just too many and they wouldn’t get any work done if they responded to even half the ones they notice).

tl;dr work with customer service and keep asking for someone who understands the difference between providing the skins and unlocking the relevant achievement etc.

Illconceived Was Na.9781:

Vida.1894:

Inculpatus cedo.9234:

You will have to update your ticket, and discuss the issue with the CS Team.

Good luck.

They are not able to help be sadly. They tried to give me the skins directly and everything but nothing help. The reward is still bugged. I’m afraid it will not get fixed.

They also redirect me here.

I hope someone who will be able to fix this will see this post.

Ask them to escalate your ticket. The only people allowed to work on your account are part of Customer Service. If they believe that the situation requires a QA or software engineer to investigate, it’s (as I understand it) up to them to make the case to their supervisor. Developers typically don’t read all of the posts here (someone summarizes, because there are just too many and they wouldn’t get any work done if they responded to even half the ones they notice).

tl;dr work with customer service and keep asking for someone who understands the difference between providing the skins and unlocking the relevant achievement etc.

I will try asking them to escalate the ticket to customer support.

Yeah, they just told me to post on the forums. Losing hope now ;(

Any progress on this? It’s still bugged. Only have 4 weapon showed.