Guild Wars 2

My friend recently purchased GW2, but can’t get past the log-in after inputting their email and password. In addition the loading bar along the bottom and ‘Ready’ button don’t appear. Their account is active and they got the download from the website, but it’s not working for some reason. They let me try to log-in from my computer, (they’ve since changed the password) and I can get in from my computer just fine. Their computer meets all the minimum system requirements, so we have no idea what the problem is. Does anyone know what the problem is and/or a solution?

Your friend can contact the Tech CS Team for assistance using the ‘Support’ link above/below and ‘Submit a Request’.

Good luck.

Inculpatus cedo.9234:

Your friend can contact the Tech CS Team for assistance using the ‘Support’ link above/below and ‘Submit a Request’.

Good luck.

That’s what we’re going to try, but we were hoping someone in the community might have an answer. After looking around I found dozen of other people having similar issues. Thank you for the response.