Still no reply from support ticket.....
Hi Vuce.
When did you send your ticket and could you explain better the incidence? With the details you provide is rather hard to assist you in any way at the moment.
Date submited: 10/01/2012 05:51 AM
Reference No: 121001-001348
Hope this helps.
Hi again.
I see that it is a quite recent ticket (Monday) so we would ask you for a little bit more of patience till they resolve your issue, as the times of resolution have become quicker now. There is not much we can do now to speed up the process right now.
Thanks for your understanding and sorry for the inconveniences.